My 2019 FE had a cell replaced, it took 8 months. Within a month, the traction battery fault appeared again and then 514 happened, almost to the day. I spoke to JLR customer service and they said the 10/18 letter would address options available, possibly including buy back and pack replacement. We'll see if that is accurate. Nothing new and no letter yet. NHTSA shows nothing meaningful. Two documents on 10/14 and 10/15 add nothing. Some consolation that Porsche and Audi are also having the same recall issue. No wonder the market for EVs has collapsed. I was a hyper enthusiastic early adopter for EVs and got a Volt in 2012, then another one, a Focus electric, Mercedes B class and then the Ipace. My enthusiasm has been severely dented. Honestly prefer a gas or diesel now.

 

I just got a text message from my dealer that they have made an appointment for "the H514 recall" on my car next month.
Before I talk with them, has anyone else gotten this message or the letter in the mail about the recall? (I did not buy my car from this dealer (they were not open yet)so any appointments I have with them, are always next month)

 

I'm pretty sure this is the update that hard limits your car to the 80% charge limit.

 

Recall notices should start arriving today. Mine is per USPS.

 

Please let us know if it contains any new information, especially on buyback/replacement options.

 

Recall letter with VIN redacted. Nothing new here that we didn't already know. No mention of buyback or replacements.

 

I talked to my dealer this morning about what was to be done with my car, when I bring my car into the dealer next month. They had requested that I bring it in. I was told that they had been told by Jaguar that they would change the limit of charging to the value I had requested, which was 80%(dealer is carefully wording replies). I was told they would have a meeting with Jaguar within a few weeks to discuss the change. They said they took the first free day they had available, Nov. 18th, 2024 for the software replacement.
I also noted a new posting that came out on the 15th of this month on the NHTSB. I could not find it posted anywhere else on this site. It says 80%. It is a copy of A PDF that came out the day before, except whom it was written for. RMISC-24V633-6882.pdf came out on Oct. 14 and is for "CRITICAL CONCERNS & FIELD SERVICE ACTIONS & RMISC-24V633-2439.pdf came out on Oct 15th & is for CUSTOMER CARE. They look to be the same document.

 

I'm yet the receive the recall letter for H514, is anyone else in the same boat. I was told that I'll get a letter mailed out by Oct 19th.

 

Curious: Why so anxious? The text you will receive is in the PDF posted above.

Mailings like this get contracted out to firms that specialize in mass mailings. This one came from Madison Heights, MI. There are at least 3 such companies there.

Assuming it was mailed on October 18, it took USPS 5 days to get it to me. I can drive there in under 5 hours. The letter probably took a less than direct route.

 

Curious: Why so anxious? The text you will receive is in the PDF posted above.

Mailings like this get contracted out to firms that specialize in mass mailings. This one came from Madison Heights, MI. There are at least 3 such companies there.

Assuming it was mailed on October 18, it took USPS 5 days to get it to me. I can drive there in under 5 hours. The letter probably took a less than direct route.

Now that you ask, probably shouldn't be, but I'm tired of parking on the street and charging way below capacity. I'm hoping the H541 will result in a buyout or swap. Maybe I'm hoping wrong ..

 

H514 is not a buyout nor a swap. It will reduce charging to a maximum 80%.

 

Yes people are losing site of this fact. The H514 is not a buyout nor a swap for all cars manufactured in 2019. Can you imagine if Jaguar would agree to $60K per all of the 12,232 customers who purchased I Pace's in 2019. That amount would be roughly $733,920,000. This of course isn't plausible for Jaguar.

 

Don’t forget that included in the 60k there is a fraction of it that will be paid by LGES to cover the battery warranty, so I don’t think the final number is that huge.

 

I have not received a letter from Jaguar concerning the recall, and I doubt if I will.

 

I noticed my local dealer is now selling a 2019 S that has already had the H514 recall software installed. I guess the stop sale order doesn't apply now that they can install the H514 software.

Used 2019 Jaguar I-PACE For Sale at Jaguar Bellevue | VIN: SADHB2S14K1F60204

Used 2019 Jaguar I-PACE from Jaguar Bellevue in BELLEVUE, WA, 98005-2012. Call (425) 373-9222 for more information.

www.jaguarbellevue.com

 

I noticed my local dealer is now selling a 2019 S that has already had the H514 recall software installed. I guess the stop sale order doesn't apply now that they can install the H514 software.

I had the temporary H514 fix installed a couple weeks ago. They gave my H441 software a high temperature signal that tripped me back to a maximum 72% charge. Since I challenged that, they are telling me they will reset the trip to 80%. I would think a dealer could probably sell a car with that temp fix in it. Quote from NHTSB reports: "As an interim measure, recalled vehicles will receive a software update that will alter the maximum state of charge of the EV battery to 80%. A permanent remedy is under development and will be notified in due course when available." Audi has stated the permanent fix is going to be in 2025.

 

No fix yet…let’s consider why?

A much, much larger number of vehicles are now impacted and it is logical that this will ultimately stretch out to 2020, 2021 and maybe further model years, and probably worldwide. This is in excess of 50000 cars. Jaguar and LGES clearly want to carefully manage customer expectations (something GM got wrong). So, what can they do:

• It is likely that neither Jaguar nor LGES will contemplate a cash haemorrhage that outright buy-back would involve (see #103, #104 and #105 above) and there are simply not enough cars in stock to offer replacement cars. This option is likely to remain limited to cars recalled under H484.
• LGES have a technical fix BUT it is far too time consuming to open up individual modules to access/replace pouch cells. Also, continuing the current practice of replacing modules that contain defective cells is no longer effective; it takes the dealer three times as long to do this than replacing the battery pack. Moreover this solution is no longer viable as it does not guarantee absence of further defective cells in modules that have not been changed…hence recall H514!
• Software fix? I’m no engineer, but how does a software patch repair a hardware manufacturing defect that will permanently pose a risk unless physically replaced (given that physical repair at individual cell or module level is not feasible)?
• The only viable remedy seems to be to change all of the battery packs, which is only likely to be announced once supply is assured from LGES, starting with 2019MY in the US market, and to roll out progressively.

 

No fix yet…let’s consider why?

A much, much larger number of vehicles are now impacted and it is logical that this will ultimately stretch out to 2020, 2021 and maybe further model years, and probably worldwide. This is in excess of 50000 cars. Jaguar and LGES clearly want to carefully manage customer expectations (something GM got wrong). So, what can they do:

• It is likely that neither Jaguar nor LGES will contemplate a cash haemorrhage that outright buy-back would involve (see #103, #104 and #105 above) and there are simply not enough cars in stock to offer replacement cars. This option is likely to remain limited to cars recalled under H484.
• LGES have a technical fix BUT it is far too time consuming to open up individual modules to access/replace pouch cells. Also, continuing the current practice of replacing modules that contain defective cells is no longer effective; it takes the dealer three times as long to do this than replacing the battery pack. Moreover this solution is no longer viable as it does not guarantee absence of further defective cells in modules that have not been changed…hence recall H514!
• Software fix? I’m no engineer, but how does a software patch repair a hardware manufacturing defect that will permanently pose a risk unless physically replaced (given that physical repair at individual cell or module level is not feasible)?
• The only viable remedy seems to be to change all of the battery packs, which is only likely to be announced once supply is assured from LGES, starting with 2019MY in the US market, and to roll out progressively.

Has anyone with a 2019 in this thread gone the Lemon Law route in California via initial BBB mediation then arbitration ? Presumably that could lead to a buy back.

 

No fix yet…let’s consider why?

A much, much larger number of vehicles are now impacted and it is logical that this will ultimately stretch out to 2020, 2021 and maybe further model years, and probably worldwide. This is in excess of 50000 cars. Jaguar and LGES clearly want to carefully manage customer expectations (something GM got wrong). So, what can they do:

• It is likely that neither Jaguar nor LGES will contemplate a cash haemorrhage that outright buy-back would involve (see #103, #104 and #105 above) and there are simply not enough cars in stock to offer replacement cars. This option is likely to remain limited to cars recalled under H484.
• LGES have a technical fix BUT it is far too time consuming to open up individual modules to access/replace pouch cells. Also, continuing the current practice of replacing modules that contain defective cells is no longer effective; it takes the dealer three times as long to do this than replacing the battery pack. Moreover this solution is no longer viable as it does not guarantee absence of further defective cells in modules that have not been changed…hence recall H514!
• Software fix? I’m no engineer, but how does a software patch repair a hardware manufacturing defect that will permanently pose a risk unless physically replaced (given that physical repair at individual cell or module level is not feasible)?
• The only viable remedy seems to be to change all of the battery packs, which is only likely to be announced once supply is assured from LGES, starting with 2019MY in the US market, and to roll out progressively.

This seems to have gotten pretty convoluted. My understanding is that most cars are eligible to get cells replaced when the software detects an issue and that still seems to be the case for most cars. A smaller subset of the have been flagged as too risky (due to issues in the manufacturing process that lead to a loss of confidence that the issues can be adequately detected) so these are being limited to 80% charge, NOT eligible for individual cell replacement regardless if the software detects one and are eligible for a pack replacement, buyback or trade in. This subset seems to have grown as they continue their investigation, but still does not cover all 2019s let alone many of the newer models. The terms offered for these cars seem to vary wildly from replacing the pack (as some have gotten), essentially a free car replacement down to a pitiful offer for trade in that barely covers the taxes of a new vehicle. Does this summarize it?

 

BTW, there's an information change postcard included. You're supposed to mail this in if you no longer own the vehicle or changed address or know the name and address of the new owner. This does not actually go back to JLR. It goes to a marketing firm, Helm Inc., located in Plymouth, MI.

 

I'm heading into Winter on the East Coast and now my range will be cut to peanuts. The 20% might not seem like a lot, but in the winter I'm lucky to get 125miles per charge. I'm also told to park my car outside, increasing wear and tear on the car (it's usually Garage parked when not in use). It sucks that JLR can only say, gee, we will let you know if/when a solution is found. I'm still pro EV, but this nonsense is leaving a bad taste in my mouth.

 

Yup. I live in Baltimore, can't get to Washington and back. Very vexed.

 

What proof has JLR & LGES provided that stopping charging at 80% actually does any good and is a 100% assurance that a fire won't start? I haven't read any.

 

If they were sure it would prevent the fires they wouldn't ask everyone to charge outside.

 

One thing to keep in mind, if you get the recall letter and do nothing, you run the risk of giving JLR an out if a problem happens. The same holds true for parking outside...you were warned and advised what to do and you ignored it.

I was having this conversation with a lawyer buddy of mine over a few beers. His take was it's not cut and dry, but it is a grey area that needs to be thought about. His other piece of advice was to be loud, make this public, complain to anyone who will listen and force JLR to clean up the PR mess.

 

We also have the video of JLR engineer back in 2018 telling us charging to 100% was not a problem. Completely contradictory statements from the same company. Clearly the recall & it's cautions are self-serving for litigation purposes, are for psychological affect on owners, and don't actually fix anything. Why doesn't it say park as far away as possible from all other vehicles and properties when parking in a public or work parking lot?

To truly be safe one would have to find a very remote location away from all combustible materials and park it there until a permanent fix is available. That's loss of use and diminished value, at a minimum.

 

Sounds like I stirred up a hornets nest by asking the question. It wasn't meant as a personal critique, but rather a guide to how folks are thinking about these issues.

[I'll now retire to a dark corner and pretend I'm not there.]

 

All points well made. JLR has not handled this well to say the least.

 

I did not take it personal. I just added my thoughts for others to consider or ignore as they so choose.

 

Now for a bit of humor - I just opened my letter and on the back in RED says the Software required to complete the repair is not available.... you will get a second notification letter when it is ready.

 

Jokers!

 

Actually, I am not sure this is bad for long trips. I wouldn't stay long enough at a charger to go past 80% anyway. But, do we know anything about charging speeds? I hope they didn't curb those...

 

No amount of software can resolve the failing of defective high voltage cell module hardware. This car was not a success for Jaguar and they would like to just turn their backs on it but they can't. Their H514 software Band-Aid really is there as a software patch to turn off the suspected high risk modules to mitigate battery explosion. Unless there is a brand new complete battery replacement for these cars, this issue will go on indefinitely.

 

I agree, it seems that only new battery packs will solve this. GM promised this but then rowed back as LGES had developed some magic software (similar to H441), leaving many thousands of angry owners with no new battery. GM/LGES did replace batteries in earlier (higher risk) vehicles and then, for later cars, tried to use the software, lifting the restriction after 10000 miles if no faulty cells were detected. H514 is now showing that this is unsafe (for the I-Pace at least) as fires have broken out before further defective cell detection. Problem is, if JLR offer battery replacement now, 2500 owners will be banging on dealers’ doors wanting to know when their new battery will be arriving! So, I think JLR and LGES are simply buying time.

 

I literally received both the “Traction battery fault detected” and the recall letter this week - in that order.

When the error message occurred my charge began limiting itself to 70%. What good would the update give me other than possibly giving me MORE charge than I already have? Or - as someone mentioned above - does the 70% charge limit indicate a faulty cell - enabling replacement in this case and largely mitigating some of the H514 recall issues? Guess it’s a conversation to be had with the dealer…

I live in Chicago and with winter coming up both parking and charging will be a nightmare without a fix. I also have an F-Type AWD I store for the winter but thinking that may need to become my main vehicle until a fix comes along. Ugh…

 

With the latest software, charge is limited to 80% if no failure has been detected. If a failure is detected, then the charge is reduced further to 72 or 73% as was the case before the expanded recall. The 80% limit is a risk based limit. They have determined that the software's ability to detect a bad cell is not perfect and/or the manufacturing quality records are suspect, so they don't trust it enough to let you charge to 100% (unless you live outside the US where apparently the laws of statistics are somehow different).

 

"... reduction to the (already low) maximum charging rate".

Why do you type this? Nowhere has the recall documentation stated that the charging rate is reduced.
My charging rate actually went up consistently with H441 to what Jaguar stated was the maximum. See https://www.i-paceforum.com/threads/my-best-charging-ever.8655/?post_id=93652#post-93652
Low perhaps to newer cars and hardware, but max for what the 2019-2020s can handle.

 

"... reduction to the (already low) maximum charging rate".

Why do you type this? Nowhere has the recall documentation stated that the charging rate is reduced.

I was simply responding to @Qtown charger (post #148) suggesting that the final fix might be further software: “It is this factor(s) that can be better controlled by software changes (charging rate, charge levels, temperature etc).”

 

My 2020 car is giving me 103KW charging for the first minutes since the H441 update and I'm also getting incredible range but plenty of faults:

I've not heard anything about a corresponding recall notice in the UK.

In particular my car has been throwing lots of high voltage faults - I went to turn around on a steep inclined farm track today, suddenly a tortoise appeared on the dash, it would only them move a few centimeters per second, in just reverse, before completely stopping. Along with causing a 40 tonne sugar beet lorry to reverse half a mile, because I was blocking the single track road... all manner of faults then displayed when pressing start:

"OK to drive with caution High voltage system fault detected"
"OK to drive with caution Autonomous Emergency Braking not available"
"OK to drive with caution Stability control not available"
"OK to drive with caution High voltage system fault detected" (again)
"Intelligent Emergency Braking system not available"
"OK to drive with caution High voltage system fault detected" (again)
"Forward alert not available"
"OK to drive with caution High voltage system fault detected" (again)
"OK to drive with caution Restricted performance" red warning
"OK to drive with caution High voltage system fault detected" (again)
"ASPC not available"
"OK to drive with caution Restricted performance" Tortoise!
"OK to drive with caution High voltage system fault detected" (again)

The car would not move at all.

The thing is - even driving very enthusiastically I get 260 miles ( with regen set to low) when it is just 15 degrees C despite running 255/60R18 tyres. The car only throws the faults since I went to a 150KW charger at BP East Dereham UK. When the SOC is over 95% it now faults several times per journey.

On this occasion disconnecting the larger, then the smaller aux batteries and reconnecting both cleared all faults and the car then ran flawlessly barring a few more high voltage alerts for about 5 minutes.

I had recently replaced both of these batteries myself after a previous breakdown.

Sadly I have zero confidence in the competence of dealerships to troubleshoot such issues.

Barring that - it is great to drive!