[AmidalaLvr]

These are tactics used by companies when they are obligated to pay money. Most specifically employed by insurance companies.

1) Delay, Delay, Delay
2) Deny that anything is owed or claim significantly less is owed.
3) Various forms of intimidation such as making process arduous, lengthy, insurmountable.

Goal: So you engage in self help by trying to trade or sell the vehicle yourself or that you become so despondent you are willing to take whatever they give you so its just over.

 

[Lion Rampant]

I think it is clear from the NHTSA website that they still consider our cars a fire risk even if all software updates are completed.

 

[Jeffterry]

I have done nothing and plan to nothing but drive and charge normal for two to five more years.

Me too.

 

[Jeffterry]

Are you sure that any service centre won’t be obliged to perform what is labelled as a safety recall on your car the next time it needs anybservice?

Avoiding going anywhere near a garage, for that reason. Hopefully they cant do a OTA update without my permission. Jeff. New Zealand.

 

[Jeffterry]

Avoiding going anywhere near a garage, for that reason. Hopefully they cant do a OTA update without my permission. Jeff. New Zealand.

Replying to myself. H441 was performed by JLR when it was first issued. Still getting a full charge as a new car. So no limiting of the charge.

 

[KevinDell]

Do we know that fires have occurred with cars that had the H441 software installed?

The H541 limitation was a response to possibly the H441 software not being good enough, so have any fires occured after the H541 software patch and the 80% charging restriction?

I read somewhere that there were three such fires, but cannot find the thread

 

[Ayepace]

I read somewhere that there were three such fires, but cannot find the thread

The Recall 573 Report filed with NHTSA specifies "a small number" of fires post software update. Three fires in US.

 

[Qtown charger]

The Recall 573 Report filed with NHTSA specifies "a small number" of fires post software update. Three fires in US.
View attachment 9129

Any after the H541 80% charging restriction?

 

[David S]

For me the question of JLR liability is irrelevant. If a fire occurs and a structure and or a people are injured YOU are gonna get sued and even IF your insurance covers it you likely won’t have enough coverage. You will be spending lots of money to defend yourself in court until questions of liability are resolved and it could take some time. You could even have a situation where you share liability. I know the chances of a fire are small but you can see how serious JLR are taking it.

 

[David S]

Just received this email yesterday regarding my buyback. It references the lemon law, I did not request buyback under the lemon law, just HR541. I imagine this is JLR’s way of letting me know they will be offering market value…. See below.


After evaluating this matter in good faith, Consumer Affairs does not believe that your vehicle qualifies for repurchase under the California Lemon Law;

• However, you will be contacted shortly by a Specialist Team. They will provide you with further information and discuss the available options for the H514 recall.
• We do not have a specific time frame for when you can expect to be contacted, please be assured that the team is working diligently to address all matters as quickly as possible.

 

[rcomeau]

Replying to myself. H441 was performed by JLR when it was first issued. Still getting a full charge as a new car. So no limiting of the charge.

H441 did not restrict charing unless it detects a bad module, then limits you to 72 or 73% until the module is replaced. I had 2 modules replaced and each time returned the max charge to 100%.

 

[kthai8661]

I just learned that the statue of limitation was drastically reduced by new laws that came into effect on January 1st. It's now 1 year after warranty expiration and no later than 6 years after delivery. If you were one of the first to get their I-Pace (like me), then you probably don't have CA lemon law protection.

It is in Jaguar's best interests to drag out this process for as long as they can.

 

[Pacenator]

Just received this email yesterday regarding my buyback. It references the lemon law, I did not request buyback under the lemon law, just HR541. I imagine this is JLR’s way of letting me know they will be offering market value…. See below.


After evaluating this matter in good faith, Consumer Affairs does not believe that your vehicle qualifies for repurchase under the California Lemon Law;

• However, you will be contacted shortly by a Specialist Team. They will provide you with further information and discuss the available options for the H514 recall.
• We do not have a specific time frame for when you can expect to be contacted, please be assured that the team is working diligently to address all matters as quickly as possible.

Interesting. I received the same email yesterday after being jerked around since January 10. I am in California and requested buyback under the Lemon Law. I dealt with Christina M. and then Thursday 2/20 she advised she was forwarding my request to the Process Specialist Team. On Monday 2/24 Molly P sent an email that she was the Process Specialist assigned to my request. She requested responses to a series of questions and requested production of a group of documents so that she could prepare my case for Consumer Affairs Review. I was collecting the documents when I received the denial email.

 

[Time2Roll]

Dec 2018

 

[Justice25#]

Just received this email yesterday regarding my buyback. It references the lemon law, I did not request buyback under the lemon law, just HR541. I imagine this is JLR’s way of letting me know they will be offering market value…. See below.


After evaluating this matter in good faith, Consumer Affairs does not believe that your vehicle qualifies for repurchase under the California Lemon Law;

• However, you will be contacted shortly by a Specialist Team. They will provide you with further information and discuss the available options for the H514 recall.
• We do not have a specific time frame for when you can expect to be contacted, please be assured that the team is working diligently to address all matters as quickly as possible.

I received the same message January 13, 2025 and it is BS! This is all about the Lemon Law according to the attorney I spoke with, but did not hire. They didn't offer up the next step of the Specialist Team contacting me regarding a repurchase under the Recall H514 for two days. It was only after I emailed asking if I don't qualify for repurchase under the California Lemon Law, "what recourse do I have"? Today - March 4, 2025, I finally got a call from a "repurchase specialist" asking for all the documents I had already provided months ago. In our conversation and email she said they would be using the 2024 Kelly Blue Book value in their repurchase offer to me. This is also BS!! I WAS NOT IN THE MARKET TO SELL MY CAR. THIS METHOD OF VALUATION IS TOTALLY INAPPROPRIATE AND INSULTING. I put my trust in Jaguar and was sold a defective car that has no value in the open market due to the recall so Blue Book does not apply. This is intimidation! I have been in this process since October 2024 when I received the first recall letter. I am exhausted and stressed, but will find the strength to pursue my rights.

 

[ZRO.PURR]

So yesterday about my call starting to buy back. I asked for what date was being used for the Kelley Blue book Fair market value, but the agent was in able to give me a specific day October. The nhsta publication was released on October 18th, so I imagine they're using October 17th. I complained that this doesn't provide defect free evaluation. I told him that I had bought in my car September 20th and the statement specifically mentions no h514 update software available. It seems that the first Media publication was August 30th, a full month and a half earlier. I asked about 20 more questions and I'm hoping to response soon.

Also if you get a chance please run your VIN and check to see what the Kelley Blue book fair market value is. I put my van in and it came up with absolutely no options that my vehicle is equipped with. The the difference in fair market value between options and options was 1800 hours. Agent I spoke to said that my van has all the information but apparently not on KBB

 

[ZRO.PURR]

I just learned that the statue of limitation was drastically reduced by new laws that came into effect on January 1st. It's now 1 year after warranty expiration and no later than 6 years after delivery. If you were one of the first to get their I-Pace (like me), then you probably don't have CA lemon law protection.

It is in Jaguar's best interests to drag out this process for as long as they can.

That might seem concerning but your car is under high voltage traction battery warranty for 8 years. There is a federal law called the Magnus Moss act which holds companies to a specific standard when they offer warranty for their products. You would promised a battery free of manufacturing defect and or protection against degradation of more than 30%. If you check out your original pamphlet that came with the vehicle for warranties, it will say protected against manufacturing defect and less than 70% SOC for 8 years 100,000 MI.

 

[Pacenator]

I just learned that the statue of limitation was drastically reduced by new laws that came into effect on January 1st. It's now 1 year after warranty expiration and no later than 6 years after delivery. If you were one of the first to get their I-Pace (like me), then you probably don't have CA lemon law protection.

It is in Jaguar's best interests to drag out this process for as long as they can.

They don't seem to care about the 6 year limit. I was advised that it didn't matter, no lemon law calculations. It would seem they are relying on the number of repair efforts or the 30 days in the shop for repairs but that is patently absurd - you could bring the car in once or 50 times but they have already announced that they have a problem but HAVE NO REPAIR, their only recourse to repurchase the affected vehicles. They made a repurchase response to NHTSB back in October or November but the November letter to owners noted interim repairs but not the repurchase, although they referenced the NHTSB website which DID reference repurchase.

 

[DRasanen]

Jaguar Customer Service told me today their H514 negotiating team "is very large" and will contact us "within a few days after the holidays," "according to VIN number" ("to be fair" --?), and that's all the info they can give me now.

FYI, I just called Jaguar Corporate, on an unrelated matter, by the way, and was told about the recall and repurchase program. I was then transferred to the recall team and submitted a claim. The recall team is supposed to get in touch with me by email or phone within the next two weeks. Otherwise, the representative was not able to tell me anything else about how the program works or what it entails. Stay tuned.

 

[ITLBFUN4U]

Exactly. If it is only the U.S this is being done in, the question is why? I have several speculations all of which have nothing to do with anyone's safety. If the car is dangerous it is dangerous in other countries and when you park somewhere crowded. Limiting charging percentage and making owners park outside of their garage appear to be attempts to neuter the car only, they don't provide enough safety to be serious remedies when weighed against the loss of use and inconvenience for current owners. But doing these things makes you a lot more anxious to get a deal done and makes your car worthless. I have noticed those who have done as told by JLR are very adamant against others on here waiting things out so I'm interested in what others who haven't done the update think. If they are offering KBB which is impacted by these recalls, given all I've mentioned, I'm not doing anything they tell me to do. They are counting on our fear of damage to our home and not getting covered by insurance but they are the ones in trouble who need to answer to us, their consumers who they have wronged in many ways. I hope to find more like minded people who agree on here because it is on us to stick up for ourselves

I wish I had found this forum before i did their recall. I would never have done it. I never had an issue with my car until they restricted my charging with the update. Monday Jaguar got dealt a huge setback in the new jersey class action. They can't force a buyback and have to fix the cars. Let's see how long it takes before they start them. Or if they will offer them outside of jersey