[Iabracing]

I saw this same post. Was it a buyout from JLR or was the dealer offering a trade. I have seen other posts where the dealer is offering trades on the 514 affected cars. I find it hard to believe that JLR moved them through the process so quickly.

 

[New2EV]

I saw this same post. Was it a buyout from JLR or was the dealer offering a trade. I have seen other posts where the dealer is offering trades on the 514 affected cars. I find it hard to believe that JLR moved them through the process so quickly.

I am not sure, but I reached out to a dealer in Florida that has a 23 I-pace and told them I was interested but waiting on JLR. They did not offer anything other than saying I should be contacted within a few weeks. I would think they would have tried to make a deal, unless they just don't want to deal with the trade in on a 19 model.

 

[rcomeau]

I saw this same post. Was it a buyout from JLR or was the dealer offering a trade. I have seen other posts where the dealer is offering trades on the 514 affected cars. I find it hard to believe that JLR moved them through the process so quickly.

Some of us think that dealers smell a chance to make a profit by flipping the car, Buy it back from an anxious owner who wants out of this endless situation for $20k and gamble that JLR will buy it back for $50k and make a tidy profit.

 

[sciencegeek]

Some of us think that dealers smell a chance to make a profit by flipping the car, Buy it back from an anxious owner who wants out of this endless situation for $20k and gamble that JLR will buy it back for $50k and make a tidy profit.

Your restraint is admirable. I would go so far as to say that ample evidence can be found on this forum for this unethical behavior by dealers.

 

[abgwin]

Your restraint is admirable. I would go so far as to say that ample evidence can be found on this forum for this unethical behavior by dealers.

they ARE car dealers. it's kind of in their nature.

by far, the worst parts of owning a Jaguar are down to the dealer.

 

[manavmisra]

I found the post.


Update on my 2019 First Edition Ipace with the traction battery control issue. Jaguar tried the download update but it didn't work (which they knew it wouldn't). Then they told me to bring it in and they would replace the battery. I searched the east coast for a dealership that would do the replacement. I called literally 26 before I found one (most Land Rover dealerships aren't working on these Jaguar ipaces anymore.) The one that I found was 4 hours away. They said yep, we do them all the time, bring it in. I did, and the car has been at dealership for a week. Literally just got a call and dealership said that Jaguar is putting a hold on all ipace replacement of batteries and offered a buyout of 30k. I only have 13k miles on my car and it's in mint condition. They are only offering any buyout of 30k dollars. No more. I had already told them no to begin with. They don't want and won't replace the batteries because it will cost in excess of 38k dollars for every ipace. This dealership has 19 ipaces here waiting with the same issue. Mine being the worst they say. My car was 89k dollars and is still new, garage kept. I'm not accepting 30k dollars for my car. Neither should anyone else. Now they say that if you don't accept their fix, 30k buyout, that you are then responsible for the repair, or drive with the 150 mile max locked range, even with a 100k extended warranty on the traction control batteries, and that they are no longer obligated to make any reparations. What the actual $#@!. They said this is what is coming from the manufacturer to all dealerships as of yesterday.

My first call tomorrow is to the attorney general's office and the department of consumer affairs. What bull$#![.

$30K when you just have 13K miles! That’s terrible!

 

[manavmisra]

$30K when you just have 13K miles! That’s terrible!

I called their customer relations number again today. Third time. Same response: “Someone should be contacting you soon.” Very disappointing.

 

[pan+hro]

The car dealerships don't know shit. Anyone who believes anything a lying salesman's says probably bought their car for full price. Jaguar North America is not communicating with anyone through the dealership. Facebook is wild. I am not saying this story is untrue, but it makes no sense as written.

 

[ZRO.PURR]

Some of us think that dealers smell a chance to make a profit by flipping the car, Buy it back from an anxious owner who wants out of this endless situation for $20k and gamble that JLR will buy it back for $50k and make a tidy profit.

Curious how you came to the 50k buyback from the dealer? If they pay you 20k for the car JLR will never pay more than that for a buyback. The transaction is recorded and registered to the vehicle, following it where it goes. The buyback law would apply to the dealer the same as it would for you. The only advantage would be that the dealership makes a trade quickly but then funds for the sold vehicle are locked in equity while the buyback is processed. They only gain from the sales figures of moving vehicles and profit of that new sold vehicle, but can't benefit financially from the buyback itself. The only way they could benefit financially is if they were offered a free battery replacement and then sold would-be buyback at a profit from from the increase resulting in the manufacturer funded repair; however battery replacements are not an option. The dealership would also benefit from charging JLR from the repairs they did in their shop, but this is not happening. *note I am not a salesperson but I have gone through a manufacturer buyback.

 

[rcomeau]

Curious how you came to the 50k buyback from the dealer? If they pay you 20k for the car JLR will never pay more than that for a buyback. The transaction is recorded and registered to the vehicle, following it where it goes. The buyback law would apply to the dealer the same as it would for you. The only advantage would be that the dealership makes a trade quickly but then funds for the sold vehicle are locked in equity while the buyback is processed. They only gain from the sales figures of moving vehicles and profit of that new sold vehicle, but can't benefit financially from the buyback itself. The only way they could benefit financially is if they were offered a free battery replacement and then sold would-be buyback at a profit from from the increase resulting in the manufacturer funded repair; however battery replacements are not an option. The dealership would also benefit from charging JLR from the repairs they did in their shop, but this is not happening. *note I am not a salesperson but I have gone through a manufacturer buyback.

First, I pulled those numbers virtually out of thin air, the important part being that they expect to get more from JLR for the buyback than they paid (like a trade-in, only the second sale is to JLR). I also assume the buyback value is going to be based on some equation of value (age, mileage etc...) and who actually owns the car at the time of the buyback may not be important, meaning the car has some intrinsic value as a buyback car regardless of who actually owns the car at the time of the buyback. Maybe I am wrong and somehow if you purchased a 2019 for $5, they will never offer you more than $5? Otherwise, they will offer something based on the car, and if someone, being it private buyer or dealer purchase it from the original owner less and then parks it until JLR come calling, they can make a profit.

 

[RussianBlueSF]

So my kitty is still at the vet, as they’d diagnosed a single bad cell and were waiting on JLR all last week for approval to replace it. (As some may recall, I am possibly the last guy on earth seeking this kind of service under H441 for a MY2019. They wouldn’t do the H514 software update with a TBF currently showing.)

Nope! Lo and behold, I got a call from the service manager telling me JLR will be buying back the car under H514 (which I knew), and to stand by to hear from Corporate. So I guess somebody at JLR figured out it would be pointless to pay for the recall work in the interim. Can’t fault them for common sense, I guess, given the timing. She wanted to be helpful but had nothing else to add. I’m driving a Discovery loaner for now, which is fine for my needs but I miss the I-Pace already.

 

[Trielectric]

They wouldn’t do the H514 software update with a TBF currently showing.)

My dealer, Cape Fear Jaguar, purposely tripped my battery temperature lockout at the dealer, which gave me a TBF and locked my max charging down to a 72% max charge, claiming it was in preparation for Installing H514 a month later, which they did with H441 tripped. My belief is this was done to devalue my car for the buy back. I am still limited to a 72% max charge with H514 installed. I am waiting for the communication where they try to lowball buying my car, so I can go to my State Attorney general with a complaint.

 

[markgroce]

So my kitty is still at the vet, as they’d diagnosed a single bad cell and were waiting on JLR all last week for approval to replace it. (As some may recall, I am possibly the last guy on earth seeking this kind of service under H441 for a MY2019. They wouldn’t do the H514 software update with a TBF currently showing.)

Nope! Lo and behold, I got a call from the service manager telling me JLR will be buying back the car under H514 (which I knew), and to stand by to hear from Corporate. So I guess somebody at JLR figured out it would be pointless to pay for the recall work in the interim. Can’t fault them for common sense, I guess, given the timing. She wanted to be helpful but had nothing else to add. I’m driving a Discovery loaner for now, which is fine for my needs but I miss the I-Pace already.

I’ve been in the same situation for over 6 months. It would seem senseless to replace cells just to have car bought back. I read that some people believed that the H441 put them at the front of the line for the H514 buy back. Your situation would indicate otherwise. However, I haven’t heard anything from dealer and am hopefull that I’ll get my “letter” this week. I’ve also had a Discovery for the 6 months, not impressed.

 

[RussianBlueSF]

Glad you’re planning to raise that with the AG’s office. So sleazy.

 

[rcomeau]

The car dealerships don't know shit. Anyone who believes anything a lying salesman's says probably bought their car for full price. Jaguar North America is not communicating with anyone through the dealership. Facebook is wild. I am not saying this story is untrue, but it makes no sense as written.

Yeah, dealers are franchises. Would anyone expect the drive-through person at a McDonalds have any accurate information and to whether they will being back the Mc

My dealer, Cape Fear Jaguar, purposely tripped my battery temperature lockout at the dealer, which gave me a TBF and locked my max charging down to a 72% max charge, claiming it was in preparation for Installing H514 a month later, which they did with H441 tripped. My belief is this was done to devalue my car for the buy back. I am still limited to a 72% max charge with H514 installed. I am waiting for the communication where they try to lowball buying my car, so I can go to my State Attorney general with a complaint.

How can they intentionally trip a software function that is supposed to trip when a faulty battery module is detected? If they did it with the intention of decreasing the value of your car (how'd does that work? Surely JLR won't use having bad cells against the value of the buyback?), that would definitely be illegal. Also, why would a dealer do an illegal act that only benefits JLR (not them as a franchise owner)? Sorry, I don't get this.

 

[Trielectric]

What if someone at the dealer hopes to get your car for a steal, &/or hoping that I will buy the new 2024 in the parking lot. The dealer did this. I have OBD scans both before and after my car went into the dealer to repair my passenger side airbag. It was on my workorder that they performed an H514 procedure, despite the fact that H514 presteps were not released until 14 days later. My car was dropped off with a 94% charge. I got it back with a 92% charge and I could not get it to take a charge until it was at 70%, days later. A blow torch under the battery can give you a trip, but I expect it was done with a software switch. It took them all afternoon to perform this "Pre H514 work".

 

[RussianBlueSF]

JLR corporate offered me KBB value for the car, which is crap. With a non-defective battery it would be worth far more, as would everyone’s 2019s, I assume.

Does anyone here have prior experience with such buybacks? I wonder what JLR’s endgame is if people refuse lowball buyback offers. If their sole “solution” is repurchase but the price they offer is absurdly low, that doesn’t seem like much of a solution to a safety recall problem IMO.

 

[Iabracing]

JLR corporate offered me KBB value for the car, which is crap. With a non-defective battery it would be worth far more, as would everyone’s 2019s, I assume.

Does anyone here have prior experience with such buybacks? I wonder what JLR’s endgame is if people refuse lowball buyback offers. If their sole “solution” is repurchase but the price they offer is absurdly low, that doesn’t seem like much of a solution to a safety recall problem IMO.

Could you give a little more detail? You have already been contacted by the "consumer affairs department"? They have already made a written offer? I would also be curious what state you are located in? Seems CA residents are having earlier contact...

 

[Lion Rampant]

I think everything H514 related will be handled by The Morley Company who Jaguar have hired to handle this. They dealt with my Chevy Bolt and VW Beetle buybacks. Yes, I will now have three! It seems some people were in the system for buybacks before H514, it looks like Jaguar may be handling them separately.

 

[Lion Rampant]

I created a Facebook group for anyone involved in the H514 Buybacks for 2019 I-Pace in the USA.

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