[Lion Rampant]

This is the response I got from JLR

Thank you for contacting the Jaguar Customer Relationship Center regarding your concerns with the H514 recall for your 2019 Jaguar I-PACE. We sincerely apologize for the impact this recall has had on your experience and understand your frustration with the reduced battery charging capacity and its effect on your vehicle's range.

Please be advised that all customers affected by the H514 recall will be contacted in the coming weeks by a specialized team who will discuss options for the vehicle. At this time, the Customer Relationship Center does not have additional information or updates regarding this process, as it is being managed separately.

We appreciate your patience as Jaguar North America continues to address this matter. In the meantime, we recommend staying in touch with your preferred retailer for any immediate support or questions regarding your vehicle.

Thank you for your understanding and for being a valued Jaguar customer. If you have any questions or need additional assistance, please contact us at 1-800-452-4827, option 9, and a representative will be able to assist you further.
[/QUOTE

 

[Lion Rampant]

Got that email from Jaguar 6 weeks ago. How long does it take to set up a special team? As far as I am aware no-one has been contacted yet😬

 

[Qtown charger]

Last month I sold my 2020 after the second round of battery failures. The dealership bought it from me. JLR NA told me to go to ****. I was at first flabbergasted by their offer until I did an honest KBB analysis of it. $15,500 average. I had 72,000 miles on it and it was honestly in "just" GOOD condition. They pushed hard to get me into a lease on a 2024 using the $15k as a downpayment. It was going to be $450/month for a 24 month lease with a 20,000 mile allotment. I wanted nothing to do with leasing and another Jag product. At the end of the two years, I would have nothing. No car, no value in the previous car, nothing. Yes I got spanked, but yes I am free of a product that will be unsellable in two years even after another lengthy battery repair (The first one took 6 weeks). I did speak with two separate lawyers to the tune of $500 to be told I had two chances to use any type of Lemon Law consideration given the four year time of use and the mileage I had driven. Those chances were slim and none......and slim done left town (one of the attorney's words). Good luck fellas.

Sad but realistic evaluation of the current situation for owners beyond the 2019 H541 recall group.

5yr old vehicle with 72k miles and outdated technology. $15k may be lower than it would have been w/o the battery issues, but used prices are based on what people will pay, which is often based on misinformation, hype, paranoia, speculation and fear rather than facts.

Hope you have moved on to something that works for you.

 

[David S]

You received their form letter. I have received the same exact response, once in December and again this month in January.

 

[Monkeysis]

I received an email yesterday with the word IF sprinkled through it. Here's a portion of the email verbiage. This is concerning since I thought the buyback was a done deal. The email was to inform me that my case is moving up the food chain.....

-The Process Specialist's role is to prepare your repurchase request for the Consumer Affairs Review for Determination. Consumer Affairs is who will determine if the vehicle qualifies for repurchase once their review process is completed.

*PLEASE BE ADVISED, -"If" approved for repurchase:

 

[pan+hro]

I received an email yesterday with the word IF sprinkled through it. Here's a portion of the email verbiage. This is concerning since I thought the buyback was a done deal. The email was to inform me that my case is moving up the food chain.....

-The Process Specialist's role is to prepare your repurchase request for the Consumer Affairs Review for Determination. Consumer Affairs is who will determine if the vehicle qualifies for repurchase once their review process is completed.

*PLEASE BE ADVISED, -"If" approved for repurchase:

I got that same note on December 12th.

• December 12th - Customer services teams says they are transferring to Process Specialist team.
• December 27th - Was connected by my assigned Process Specialist.
• January 10th - Buyback was approved.
  • Email quote - "We have reviewed this vehicle’s service history and would like to offer you a Repurchase pursuant to the California State Lemon Law."
• January 15th - Car was pre-inspected at the dealer, all went well.
• January 15th - Process specialist forwarded my case to Consumer Affairs.
• Email says to allow up to 30 days for the Consumer Affairs to contact me where we can discuss the "potential settlement and arrange for the surrender of this vehicle"

Service advisor said I should remove aftermarket stuff (taillight tint, custom 22" wheels) for the final inspection, and be sure to bring both keys. Windows tint was fine to leave on.

 

[David S]

I got that same note on December 12th. Buyback was approved 28 days later. Car was pre-inspected yesterday, and the latest email says it will be 30 days or less to resolution.

Having been involved in the insurance industry for many years, I understand the use of the word If. This is language lawyers use to give themselves a bailout since all facts may not be known at any given time until there’s a resolution. I wouldn’t put too much weight on it, it’s simply a way of covering themselves in case there is something about your vehicle that makes it unpurchasable. Could be that it doesn’t qualify, damage, or perhaps even your agreement to the options offered for re-purchase.

 

[Vandy2020]

I got that same note on December 12th.

• December 12th - Customer services teams says they are transferring to Process Specialist team.
• December 27th - Was connected by my assigned Process Specialist.
• January 10th - Buyback was approved.
  • Email quote - "We have reviewed this vehicle’s service history and would like to offer you a Repurchase pursuant to the California State Lemon Law."
• January 15th - Car was pre-inspected at the dealer, all went well.
• January 15th - Process specialist forwarded my case to Consumer Affairs.
• Email says to allow up to 30 days for the Consumer Affairs to contact me where we can discuss the "potential settlement and arrange for the surrender of this vehicle"

Service advisor said I should remove aftermarket stuff (taillight tint, custom 22" wheels) for the final inspection, and be sure to bring both keys. Windows tint was fine to leave on.

Was this buyback under H514 or H441? To my knowledge no one has been contacted about H514. This is an H514 thread and the process for H441 is different.

 

[AmidalaLvr]

I received an email yesterday with the word IF sprinkled through it. Here's a portion of the email verbiage. This is concerning since I thought the buyback was a done deal. The email was to inform me that my case is moving up the food chain.....

-The Process Specialist's role is to prepare your repurchase request for the Consumer Affairs Review for Determination. Consumer Affairs is who will determine if the vehicle qualifies for repurchase once their review process is completed.

*PLEASE BE ADVISED, -"If" approved for repurchase:

JLR is BEGGING for a class action suit at this point...they need to stop tripping...

 

[Never_another_Jaguar]

Why is it taking so long for Jaguar to resolve this issue and buy back the cars. My I Pace went from the best car I've ever owned to the worst. I'm never buying another Jaguar or Land Rover. They are the absolute worst. Anyone know if a class action lawsuit is applicable here?

 

[pan+hro]

Was this buyback under H514 or H441? To my knowledge no one has been contacted about H514. This is an H514 thread and the process for H441 is different.

I am not talking about the H441 "process". That was almost 2 years ago in 2023.

I had a full battery replacement after H441 and everything was fine. Then came the next battery recall update in the first half of 2024 (I can't remember the number), followed by H514. The reason H441 is important is because, in California, the calculation for buyback compensation is based on when the issue first occurred, which was during H441.

I initiated my buyback request after and because of the H514 80% limitation. That was clearly stated in my communication to JLR. That occurred just two weeks before the blanket 2019 buyback announcement.

I have no way of knowing if I'm on a different track or not, because I started the process earlier than most it could be different, or I could just be ahead. I am sharing what occurs in either case because the core process is identifiably the same as everyone else in this thread who has received communication back from Jaguar.

 

[Tblahnik]

Can you share what the buyback value is? Or what percent of the original price it covers?
Thanks

 

[Pacenator]

I’m at the point now I just want to get this over with. The longer this goes on the more I’m ready to just bail on JLR and lease something else for a while. I just want my settlement so I can move on. Anyone else being heavily affected by the lack of range? I’m charging so much more due to the deficit and the cold weather.

wish i could say yes but mine is in the driveway and I'm unable to start it. When I press start, it "starts" but quickly runs through fault notices - gearbox fault, traction battery fault, ASPC not available and then shuts down with the "p" blinking. I tried calling the Option 9 but it wasn't there. I emailed Customer Relations noted in the November 6 letter and they responded they couldn't help me and a special unit would be in contact. Anyone suffer the same BS?

 

[New2EV]

wish i could say yes but mine is in the driveway and I'm unable to start it. When I press start, it "starts" but quickly runs through fault notices - gearbox fault, traction battery fault, ASPC not available and then shuts down with the "p" blinking. I tried calling the Option 9 but it wasn't there. I emailed Customer Relations noted in the November 6 letter and they responded they couldn't help me and a special unit would be in contact. Anyone suffer the same BS?

When I had the parking pawl harness break, it did similar stuff. The harness is too tight and breaks then the gear box fault comes on and the P flashes.

 

[Pacenator]

This is the response I got from JLR

Thank you for contacting the Jaguar Customer Relationship Center regarding your concerns with the H514 recall for your 2019 Jaguar I-PACE. We sincerely apologize for the impact this recall has had on your experience and understand your frustration with the reduced battery charging capacity and its effect on your vehicle's range.

Please be advised that all customers affected by the H514 recall will be contacted in the coming weeks by a specialized team who will discuss options for the vehicle. At this time, the Customer Relationship Center does not have additional information or updates regarding this process, as it is being managed separately.

We appreciate your patience as Jaguar North America continues to address this matter. In the meantime, we recommend staying in touch with your preferred retailer for any immediate support or questions regarding your vehicle.

Thank you for your understanding and for being a valued Jaguar customer. If you have any questions or need additional assistance, please contact us at 1-800-452-4827, option 9, and a representative will be able to assist you further.

I got the same response from Customer Relationship. I told them my car has multiple fault codes and won't even start. It appears that having them perform the 80% "fix" puts one on the list to be contacted but I can't get there lol. As a kicker, my selling dealer, Rusnak, about 5 miles away, quit JLR about two years ago. I guess they saw the writing on the wall.

 

[rcomeau]

wish i could say yes but mine is in the driveway and I'm unable to start it. When I press start, it "starts" but quickly runs through fault notices - gearbox fault, traction battery fault, ASPC not available and then shuts down with the "p" blinking. I tried calling the Option 9 but it wasn't there. I emailed Customer Relations noted in the November 6 letter and they responded they couldn't help me and a special unit would be in contact. Anyone suffer the same BS?

You will find that investing a few minutes to look at similar posts on this forum (there are years of owner experiences with symptoms and resolutions) will pay off big time. Your issue is likely your 12v battery headed downhill. When the 12V battery starts to go (or one of the modules that maintain it), you start to get all sorts of error messages as the voltages on the various sensors start to drop and the computer interprets them as faults.

 

[KevinDell]

You will find that investing a few minutes to look at similar posts on this forum (there are years of owner experiences with symptoms and resolutions) will pay off big time.

Well said! Basic forum étiquette I would add! Not only does using the search engine often find the answer more quickly than blindly starting a new thread, or posting, on an old subject, it is more respectful since it saves the time and effort of other forum members repeating an answer to the question or doing a search on your behalf.

 

[mjpsammon]

wish i could say yes but mine is in the driveway and I'm unable to start it. When I press start, it "starts" but quickly runs through fault notices - gearbox fault, traction battery fault, ASPC not available and then shuts down with the "p" blinking. I tried calling the Option 9 but it wasn't there. I emailed Customer Relations noted in the November 6 letter and they responded they couldn't help me and a special unit would be in contact. Anyone suffer the same BS?

Same error codes on my 2019 FE. This started 3 days ago. Turns out I need a new aux 12V battery. $150 on ebay. Hate sinking more money into this car when it's going to the JLR junkyard.

 

[Never_another_Jaguar]

After H514 software update limiting battery capacity to 175 miles, I've notice the Level 2 charger speed is much slower now. Previously the battery would charge at the rate of 15 miles per hour. Now I'm seeing 6 - 8 miles per hour.
Anyone else noticing this?
This car has gone from my favorite car to my least favorite car over the last few years...

 

[Iabracing]

Mine has been topping out in the 180's since the 514 update in moderate temperatures. I hadn't noticed an increase in charge time. We are having an intense cold spell at the moment and without the ability to precondition the batteries I am seeing mileage showing mid 140s coming off the charger (80%) but the reality is 80-90 miles with weather in the single digits. This is painful...