[Noliebro]

I searched and didn't see anything here, but I have a new H529 notice that I just found searching my VIN on the NHTSA site that my dealer didn't correctly update my I-Pace when I went in for H514. Which makes sense because I have been able to charge to 100% with no noticable changes since it was updated. This recall also mentions the re-purchase:


Dec 12,2024
Manufacturer Recall Number H529
NHTSA Recall Number
Recall Status Recall Incomplete

Summary Following an internal review of warranty claims for interim recall remedy H514, it was revealed that the interim recall action had been incorrectly completed by a number of retailers. Investigations revealed the retailers had either not started, or not correctly completed, the H514 safety recall software updates per the published repair procedure. As a result, affected vehicles remain with the safety defect.An incorrectly repaired vehicle will continue to have a risk of vehicle thermal overload condition such as fire or smoke which can result in increased risk of occupant injury and/or injury to persons outside the vehicle, as well as property damage. The owner will not be aware that the prior interim repairwas not completed correctly.Owners who have previously had their vehicle updated with the improved diagnostic software are under the impression that their vehicle is protected from thermal overload which, for 2019model year vehicles may not be the case.

Safety Risk A vehicle thermal overload condition such as fire or smoke can result inincreased risk of occupant injury and/or injury to persons outside thevehicle, as well as property damage.

Remedy As referenced in the previous letter, your vehicle will, as an interimcondition, have the maximum state of charge altered to 80%. This will protect your vehicle until the re-purchase is complete. The maximum driving range of your vehicle will be reduced accordingly. There will be no charge to owners for this repair.Separately, Jaguar will reach out to you and seek to work with you to arrange the re-purchase of your vehicle,with the aim of completing this as quickly as possible.

 

[Vandy2020]

OMG, these recalls have been a sh*tshow.

 

[ryzvy]

@Noliebro Thank you for confirming that JLR is still considering repurchasing all MY2019s, but at this point all these incorrectly applied software updates by dealers is becoming a not-so-funny joke

 

[Vandy2020]

@Noliebro Thank you for confirming that JLR is still considering repurchasing all MY2019s, but at this point all these incorrectly applied software updates by dealers is becoming a not-so-funny joke

I really hope that Jaguar EV tech support manages to 'delete incompetence' when they start selling EVs again.

 

[Ayepace]

Started separate H529 thread with NHTSA documents.

 

[Ayepace]

Presentation document reiterating the repair procedure.

 

[Sushiman31]

I need new tires, but I don't want to drop $1200 if Jaguar is going to proceed with the buyback. Any advice?

 

[New2EV]

I need new tires, but I don't want to drop $1200 if Jaguar is going to proceed with the buyback. Any advice?

I am with you. I’ll need tires soon also. I’m going to rotate mine to get a little more time out of them. I’m not sinking anymore money into a car they are going to buyback and crush. I’m already aggravated as my range loss from the 20% deficit had been very disruptive to my weekly commute. My guess o meter is 180, down from 230. Now I charge 2 times a week now. I wish JLR would contact me and get this call rolling.

 

[Gelbkreutz]

The more I think about this LG battery situation, the more angry I get. LG, JLR and VAG knew about the manufacturing defect since 2020 and slow-walked their response. Safety issues aside, it minimized the number of owners who would be covered by lemon law protections when the ultimate remedy for the situation (buy back or battery pack replacement) was announced. This creates a much lower financial liability for JLR and LG because there remedy will be blue book value which has been partially deflated by all of the battery recalls we've had.

Whether that was their intent is irrelevant. Many of us, myself included, ate the depreciation of an expensive, first-gen EV with the intention of driving them into the ground. Now we will be forced to purchase another vehicle at market rate.

It's even more galling when you consider GM's more timely Bolt buy-backs for the same battery issue. Many of those owners were still under lemon law protections and were able to either obtain a refund of their full purchase price or were given a new Bolt in an even trade.

I think a nationwide class action against JLR/LG is inevitable. I would also recommend that everyone get the 80% limit software update ASAP because that will likely open up more compensation with a settlement, if things track with the Bolt class action: Chevy Bolt EV owners may get up to $1,400 for battery recall

A number of us had Chevy Bolts. I wonder how to claim the $1400?

 

[Gelbkreutz]

A number of us had Chevy Bolts. I wonder how to claim the $1400?

 

[Gelbkreutz]

There was talk about a class-action lawsuit. Don't you think that we'd be signing away to right to that as part of a repurchase agreement?

 

[Gelbkreutz]

FYI, I spoke to Customer Service yesterday simply asking about timelines. The person was knowledgeable about the situation and said step one was to get the H514 update (I have it). They told me that I should receive an email/letter/call in the next 2-3 days about how to start the buyback process.

Thanks for letting us know. So, did you get that letter?

 

[Gelbkreutz]

Mine 2019 HSC was neutered yesterday. I charged it last night...to 80% and the range was a whopping 206 miles. I'm soooo happy at the moment.

What about the charging speed? Is that affected by the H514 recall software update ?

 

[New2EV]

What about the charging speed? Is that affected by the H514 recall software update ?

I haven’t noticed any charging speed changes. But that 20 percent sure hurts on a trip.

 

[Gelbkreutz]

I haven’t noticed any charging speed changes. But that 20 percent sure hurts on a trip.

Does the 20% hurt? I wouldn't be charging past 80% anyway, so it is "only" the starting range that it affected

 

[Ipacelawsuit]

There was talk about a class-action lawsuit. Don't you think that we'd be signing away to right to that as part of a repurchase agreement?

Yes, you most likely would. Class Action really is a last resort because the only people who really get paid are the lawyers, although you can feel good that it will cost Jaguar a crap ton more money. I called customer service again on Friday and got two different stories. The first was that the NHTSA shouldn't have said there was a buyback because there is not. This could just be gamesmanship because I called back right after that and the person told me there would be someone contacting me. For the record, I was supposed to be one of the first cases for buyback. My file was submitted day one. I had already had the update on my car to restrict charging. IT's been two weeks since customer service told me the special group would reach out to me and not a peep. They honestly have the worst customer service I have ever seen. I think the thing to do if they keep dragging this out is actually to get a national news outlet story published. FOr a company that wants to go all electric in the middle of a crappy new brand roll out, I think they wouldn't want the additional bad press of 2800 people sharing how they have been treated.

 

[New2EV]

Does the 20% hurt? I wouldn't be charging past 80% anyway, so it is "only" the starting range that it affected

Yes. It does. The Ipace doesn’t actually get 234 miles that the guess o meter states. So the 180 miles it states is more like 150-160 of comfortable driving. I used to charge my Ipace at home once a week to 100 percent. It lasts all week. Now I’m charging at least twice because of the reduction plus cooler weather.
Jaguar is very reserved of the battery usage unlike Tesla who is very aggressive with the charging and use of the battery. So I’m not too concerned about charging to 100 percent on a level 2 charger once a week. Plus at this point, who knows what will happen.

 

[Qtown charger]

I need new tires, but I don't want to drop $1200 if Jaguar is going to proceed with the buyback. Any advice?

Avoid driving in wet weather.

 

[bitzerj]

Thanks for letting us know. So, did you get that letter?

Nope...Crickets.

 

[New2EV]

First of all Merry Christmas 🎄 and Happy Holidays to everyone.
I’m officially over this battery situation. I have said multiple times, we love the Ipace. Well, I loved the Ipace when I could charge up enough to get to my destinations. As this buyback/recall or whatever it is lingers on, by patience is wearing thin. Today, trying to go to the relatives for Christmas, not enough charge so I tried to add some charge at an Electrify America station. 35kw charging speed. I switched chargers and got to 45kw. It’s unreasonable to expect EV owners to adopt the restrictions of an EV originally, then make it worse with no official ETA for a resolution. Meanwhile our cars need to be charged more and will need services soon. Who wants to spend any more money on something that may be bought back for at a loss and crushed all while we are spending more money and time charging just to get what we originally bought?
This experience has us thinking of just jumping ship and into an EV lease like a EV6 or something that can fast charge and is cheap. ID4 (before stop sale) had a stellar bang for the buck lease deal.
I’m assuming no one has gotten any momentum with JLR on the buy back.