I think a fair option would be : a new battery + an extra 5 years of full JLR warranty for people who would decide to go with the battery replacement. I don’t really care about another 8 years battery warranty. It has proven that the degradation is minimal over time.

 

I have been following this thread for a long time and appreciate all the information that has been shared. My cat is part of the H484 recall and I just rcv’d an email from a JLRNA Consumer Affairs rep outlining the same options as @suburban_gorilla (and others) shared - Repair, Trade, or Buy back. In my case they are using the KBB ‘excellent’ valuation for setting the fair market value of ca$28.5k based on location and miles. This value would be used for the base Trade value (plus unspecified JLRNA incentive cash) or Buy back value.

Trade option only applies to existing 23-24 ipace inventory.

While I understand the rationale, I am disappointed that there is zero consideration for loss of use for essentially a year couple with the transfer of risk to the owners (not to mention the inane interim guidance that was impractical to follow).

I have a call scheduled for next month (aka later this week) and will share any new news after. I note only ~40 more posts to reach the recall number of 484

 

90% of parts are common to RR LR so there is no shortage.

 

My local Jag dealership is now only Land Roved. They said they will be supporting Jaguars for 5 years after they gave up that side of the business. I probably have another 4 years or so.

 

Manufacturer are supposed to provide parts for the next 10 years after discontinuing a car, so the EOL by Dec 2024 should not be an excuse.

 

You are correct about the "supposed to". According to the internet, there was never a law that said this. And it probably came from the manufactures requiring their suppliers that they had to keep making the raw materials for 10 years. Not just autos, but other devices too.

 

Trade option only applies to existing 23-24 ipace inventory.

did they tell you this? They did not tell me this and I spoke with them on Monday. I specifically told them I was after a pre-owned car and they never mentioned this. I'm not going for a brand new car and, in my opinion the $10,000 loyalty discount and potentially the additional $10,000 discount changes nothing. The discount only applies to brand new cars.

I got in contact with my guy at the dealer and he seemed miffed when I told him I was waiting this out to hear from JLR Customer Relations.

I think a fair option would be : a new battery + an extra 5 years of full JLR warranty for people who would decide to go with the battery replacement. I don’t really care about another 8 years battery warranty. It has proven that the degradation is minimal over time.

While I agree they specifically said this is not on the table. Once they replace the HV battery the original warranty from original delivery date still applies. They - JLR NA specifically mentioned this.

 

While I agree they specifically said this is not on the table. Once they replace the HV battery the original warranty from original delivery date still applies. They - JLR NA specifically mentioned this.

I mean here a full 5 years warranty bumper to bumper, not on the battery. If they do that, you will have a real peace of mind for the next 5 year with your car and a brand new battery. The warranty on the battery is not a problem, we know that it will last another 10 years at least, if it is well manufactured.

 

Do as @suburban_gorilla typed. See https://www.i-paceforum.com/threads...-i-pace-traction-battery-thermal-overload-elevated-risk.8563/page-22#post-94482 for your options to determine if your vehicle is affected.

 

New version of owner notication letter dated July 30, 2024. From NHTSA.

 

I got an email from the Jaguar Land Rover consumer affairs specialist assigned to assist me with H484.
In the email, he provided an estimate for a "fair market value" from Kelly Blue Book (KBB)/ Autotrader Canada, at 24K$ for my HSE.
Fun fact : He mentioned that if I pick the trade in option, the retailer will finalize the trade and place me in a new vehicle at very little cost to me. If I do the math, I receive 24K$ + 10K$ (bonus from JLR), and I have to pay 125K$ + few option + tax + special tax for car above 100K$. The difference is not what I call "very little for me", it is over 100K$.
I told him that I would go with the repair option and I would like JLR to add a 5 year of JLR warranty on the car for the annoyance of driving a car with only 72% of the battery for a few months. The repair option is the only option without the 10K$ bonus from JLR. This 5 years warrany is worth less that 10K$ so it is a fair proposal. Let's see what he says.

 

I got an email from the Jaguar Land Rover consumer affairs specialist assigned to assist me with H484.
In the email, he provided an estimate for a "fair market value" from Kelly Blue Book (KBB)/ Autotrader Canada, at 24K$ for my HSE.
Fun fact : He mentioned that if I pick the trade in option, the retailer will finalize the trade and place me in a new vehicle at very little cost to me. If I do the math, I receive 24K$ + 10K$ (bonus from JLR), and I have to pay 125K$ + few option + tax + special tax for car above 100K$. The difference is not what I call "very little for me", it is over 100K$.
I told him that I would go with the repair option and I would like JLR to add a 5 year of JLR warranty on the car for the annoyance of driving a car with only 72% of the battery for a few months. The repair option is the only option without the 10K$ bonus from JLR. This 5 years warrany is worth less that 10K$ so it is a fair proposal. Let's see what he says.

For whatever reason I'm getting a much better offer from JLR. Obviously needing to translate from US to Canadian dollars, but they are offering me a new '23 MY HSE for about $25k after TTT. I'm getting $35k on the "trade" plus an additional $10k. I found a '23 in Borasco Grey for $65k that I don't love, but I can live with it. We're trying to figure out the taxes since I'm not really trading in my old I Pace, but returning it, so we are not sure if I pay taxes on the full price or after deducting $35k.

It was slow going with JLR until I got the dealer involved. I searched around until I found an acceptable car, and then I reached to the dealer and explained the situation and forwarded them my recall letter. The sales manager got involved with JLR and a few days later I got what I thought was a not-great-but-decent offer.

My wife thinks I'm crazy not to take the deal, but I'm on the fence. If I avoid that $2500 in taxes, then I'll do it. If I don't then I'll ask the dealer and JLR to find a little more money for me. We'll see.

 

I got an email from the Jaguar Land Rover consumer affairs specialist assigned to assist me with H484.
In the email, he provided an estimate for a "fair market value" from Kelly Blue Book (KBB)/ Autotrader Canada, at 24K$ for my HSE.
Fun fact : He mentioned that if I pick the trade in option, the retailer will finalize the trade and place me in a new vehicle at very little cost to me. If I do the math, I receive 24K$ + 10K$ (bonus from JLR), and I have to pay 125K$ + few option + tax + special tax for car above 100K$. The difference is not what I call "very little for me", it is over 100K$.
I told him that I would go with the repair option and I would like JLR to add a 5 year of JLR warranty on the car for the annoyance of driving a car with only 72% of the battery for a few months. The repair option is the only option without the 10K$ bonus from JLR. This 5 years warrany is worth less that 10K$ so it is a fair proposal. Let's see what he says.

I am in this same state of quandary. My offer was similar to Pollo de Muerte's (market value + $10k for the car) though but I agree with you - I am not shelling out $100k to solve this problem which is why I would prefer to try to arrange a trade. My car has had a ton of other issues in addition to the battery problem so I'd rather a trade for a pre-owned CPO at this point to avoid more issues down the road. I plan on getting an extended CPO warranty to cover my azz depening on how this shakes out. I still haven't gotten my H484 recall letter yet either which rankles me quite a bit.

I was referring specifically to the NHSTA filing from July 18, 2024, which explicitly states that the issue is sequential by VIN.

This letter, while out of date, states certain cars are affected. Regardless, if you run your VIN thru TOPIX and it doesn't show anything then you are good.

With all that said, the car has to go back in for service soon because the proximity sensors are acting up intermittently when turning left only at low speed and the plastic seal in the trunk on the right side near the attachment point for the piston has now crumbled and broken. If I take it in I'll have them clean the HUD screen once and for all.

 

For what it's worth, Jaguar just posted a v5 of the H484 bulletin. Not sure what has changed, but perhaps someone with Topix access can share the documentation.

 

The link to TOPIX is found here. Special access is not needed, just punch in your full VIN and it will provide information on which, if any, recalls are relevant to your vehicle.

 

Of note is the qualifier of the serial numbers.
Question 13 Which vehicles are affected by this recall? Answer Certain 2019 model year and 2020 model year I-PACE vehicles as below may be affected: SADHD2S18K1F60278 to SADHB2S10L1F80340* * Specific vehicles within the Vehicle Identification Number (VIN) range

 

Reviewing documents, 2020 MY VINs were included in doc as far back as V3 but the MY was not explicitly stated as being affected.
Population of affected vehicles modified to US 269 CA 86.

Also found in a revised timeline:

On 25 June 2024, the PSCC was informed of newly received battery pack traceability data from LGES which showed that a number of battery packs containing at-risk cells had not been included in the H484 recall population. Throughout the rest of June and early July, the investigation sought to qualify and confirm the number and location of affected battery packs and whether these were installed in vehicles in service.

On 09 July 2024, the PSCC agreed that the issue would be taken to JLR’s Recall Determination Committee (RDC) for determination.

On 11 July 2024, the RDC determined that, for the identified vehicles, the same elevated risk to safety exists as for the originally determined population and therefore requested that they also be subject to a safety recall.

There have been no reports of accidents or injuries relating to this concern of which Jaguar Land Rover is aware. There have been reports of vehicle fires.

JLR has received 73 claims and field reports in the USA between 23 August 2021 and 05 July 2024.

 

In my communications thus far - the FMV offered is just that, an offer. I think there is some wiggle room on their end. A

 

Surprisingly, I received an email today about my Cusumer Affair Specialist assigned to me about the H484. He stated :

"If you are set on a repair, the replacement batteries come with a 10 year warranty, extending the warranty you already have in place. This is no cost to you. There will be no monetary contribution added to any repairs for this campaign."

which is totally new to me, but at least it is written in an email. It does not say what king of warranty , though. 70% after 10 years ?

 

They are also the dealer that sells Jaguar parts discount online. I have ordered a number of items from them.

 

Here is hope for those opting for a new traction battery pack that are included in the H484 recall. This is my timeline from start to finish.
July 2023 - H441 installed
Dec 2023 - Bad module detected and limited to 72% charge
Jan 2024 - Battery diagnostic determined module #8 defective
Replacement module ordered
Apr 20, 2024 - Module replaced and car returned
Apr 24, 2024 - H441 detected another bad module and limited to 72% charge
Apr 30, 2024 - JLR letter received indicating I am officially in the H484 recall, but no parts available at this time. JLR representative will call with options.
June 25 - I call JLR and asked to make sure my cell # was in their record since I had not received a call. Ticket generated to find out what happened.
July 5 - Received letter from JLR that battery packs now available. JLR calls this day and says where do you want the new battery pack to be shipped.
I make first service appointment available at Jaguar West Ashley (Aug 7th)
July 15 - Battery pack arrives at dealership
Aug 7 - Drop off my I-Pace for battery installation
Aug 16 - Replacement completed and drive home my First Edition I-Pace and hope I never see that Limited Edition I-Pace again.

My only tip that worked for me was that I never hesitated when asked which option I wanted under the H484 recall. I immediately indicated a new battery since I wanted the driving characteristics of my FE and unwilling to give up any feature that I currently have. In addition, I have no trouble finding my I-Pace in a crowded parking lot.

 

In addition, I have no trouble finding my I-Pace in a crowded parking lot.

Photon FTW.

 

I’m finally back home after swapping out our 2019 Firenze Red I Pace for a 2023 Firenze Red I Pace. The bottom line is we ended ponying up about $10k for a much more refined vehicle and a new 5-year bumper-to-bumper warranty. We got a great deal on the ‘23; the sticker was $82.5k and we got it for $71k (if you do the math you can figure out how much JLR contributed to the deal!!!).

I don’t mind getting a year old car since we planned on keeping the 2019 forever anyway, and I really don’t like the grill on the ‘24. I was concerned about going from the Ebony to the Light Oyster interior, but the lighter interior somehow makes it feel more luxurious. I was also sad to give up the sports seats because they looked the part, but in practice the seat bottom wasn’t the most comfortable. The performance seats are much, much more comfortable! My one criticism is the silver finish on the side view mirrors, especially on a red car.

Of course the best part is seeing the GoM showing 234 miles of range at 100% SoC!!!

 

How did you get JLR to give you money towards a newer ipace?

Right now, they are offering me $5k bonus (adds up to 25K towards another jaguar Land Rover if I trade in at the local dealership). So basically nothing.


I have a 2020 SEipace with 15k miles. Black pack.

 

Considering the amount of MY23-24 at dearlership that will never find any owner in 2024 and is EOL in December (the IPace has been designed in 2016 without any major update since then), JLR should really just give them to anyone wants to swap their car under H484.

 

Considering the amount of MY23-24 at dearlership that will never find any owner in 2024 and is EOL in dec (the IPace has been designed in 2016 without any update since then), JLR should really just give them to anyone wants to swap their car under H484.

I agree! The thing is my dealer said they’ve done five or six buybacks, which surprised me since folks only started reporting them here. We are also seeing folks actually getting the battery JLR kept telling me was likely months away.

I do feel the ‘23 is more refined, especially with PiviPro. Regardless, our I Pace was always a keeper. I’m just glad I’m keeping a new one.

 

This ´fair market value ´ is a total bullshit. I have been offered 25k$ CAD (18k$ USD) for my MY19 HSE in perfect condition. It seems to be a real case by case.

 

Full Disclosure: I think ours was a ticking time bomb. It was put into service in September 2018 at a dealer in California. We acquired it in April 2020, as new from another dealer across the country, with just over 3k miles for 35% off sticker. By the time we took delivery it didn’t even have the vehicle identification sticker on the inside of the drivers door.

Honestly I waited to take it in for the H441 recall, already having undergone module replacements, because I knew what would happen. It took a phone call from JLR Customer Service to get me to take it in. I rarely charged DCFC but regularly charged to 100% — in my garage — overnight.

I did sleep better after H441 limited charging to 72%!!

 

I'm on a conference call so sorry to be brief but check the H514 recall thread on the recall forum here. some of you might find something valuable if you're trying to effect a buyback

 

I just completed my trade for a 24 ipace - MSRP of $80.6k for OTD price of $30k. Overall happy with the deal and glad to be done with the ordeal….

.

 

My 2019 I Pace needs the 484 recall which includes full battery replacement. My emails to JLR North America go unanswered and I can’t get a person on the phone who is knowledgeable about the 484 recall. Does any Forum participant know a contact email address for a person at JLR customer service North America who will at least send back a reply? I appreciate any help that can be provided.

 

@MartyO

Did you call 1-800-452-4827 option 9?
If the person there doesn't help, ask for a supervisor or threaten to report the non-compliance to NHTSA which could result in a fine.

From the notification letter:

If you send an email put "Recall H484" in the subject line of the email.

 

Thanks, I’ll try in the morning. I did previously ask for a supervisor and I did previously threaten to report the non-compliance to NHTSA. When I still got the silent treatment I made the report. I understand the situation is challenging for JLR but the lack of communication is quite frustrating. I appreciate your thoughts.