Hi. I got my h441 update just few weeks ago and got hybrid battery error. So far dealership offered me to repair/change bad battery cell, but car is already out of warranty so cost of part they told me is 10000 Euro and labor.... Reading forum it's seems it should be cowered by recall isn't it? Or have JLR have different policies in other countries? I'm from Europe - Slovakia Thanks for help 🙏🏿

 

Recalls are specific to each country. You would have to research the rules for your country.

 

New to this forum and new to I-Pace ownership. We just purchased a 2019 I-Pace that is part of the recall through a broker. We haven’t even taken possession yet as it is in another state. When we first inquired about the car, the dealer we got it from said it was at the dealership getting the recall work done. We assumed that meant the battery-pack replacement since that was the fix on both the Jaguar Ownership VIN recall website, and the NHTSA VIN recall site. The dealer informed us they got the car back from the dealership on Monday, but the repair paperwork shows that they only replaced a module. Now when I go to look at those recall sites, they both say that the final remedy is still under development, and we are still supposed to park outside and not charge above 75%. However, if I search NHTSA by their recall number 24V183000, it still shows dealer will replace battery pack. Since we just purchased, I have no way to tell if there was previous communication with the owner such as the letters sent out, most recently on June 26th. Does anyone know why the information changed on the recall sites? Or how we find out if we need to be trying to schedule a battery pack replacement with our local dealership since we just purchased and haven't received any letters about the recall?

 

Lettets were sent out in April and then June. The June letter stated batteries were available and to contact the dealership to schedule the work. The batteries are NOT currently available.

Why did you buy a car knowing it had these issues? This forum has discussed this issue extensively for the last 6-8months - read thru this thread to get a better sense of where you stand.

In your position I would be rejecting the car and returning it to the seller. Get your money back and move on.

 

@ElectricFeline

Originally there was recall H441 that updated software and replaced cell modules that got identified.
Then LGES told JLR to replace entire battery packs for specific early cars. This is H484 and your car is one of these.

Read the sample owner letter https://static.nhtsa.gov/odi/rcl/2024/RCONL-24V183-4755.pdf
If you have proof of purchase and VIN, contact JLR at the number in the letter. They will be able to verify the true record of recall info for the car and answer any other questions you have.

The traction battery must be replaced to conform with the recall. JLR can incur fines if it isn't.

In many places it is not legal to sell a car with outstanding recall(s).

 

Thank you. We will be calling JLR for next steps. At the end of the day, we don't need the car for daily use right now anyway. We figured it a good purchase if it was getting a new battery pack one way or the other. Even if it ends up being a bit of a headache on our side to get it done.

 

I think if your VIN is not on H484 and you have a module changed maybe the serial no of that module when reported back to JLR identifies the traction battery should be replaced.

 

Interesting thought. I wonder how many vehicles under the H484 recall already had a module replaced. Mine did (in Feb. ‘22), so perhaps that’s (at least) one way they identify vehicles requiring full battery replacement.

 

If it was posted elsewhere in the forum, I certainly missed it, but I just learned LG did not supply batteries for the MY 2023 and 2024 I Pace. That goes to explain why JLR is having trouble delivering replacement batteries; LG has to retool to produce a battery it no longer manufactures.

 

Source?

H441 recall applies to all I-pace cars made until late May 2023 when the software (first version?) fix was included in production. The model years listed included 2023 and 2024. LGES supplied the software update as indicated in H441 bulletins and timeline. That is completely contrary to that statement.

TATA has stated future JLR products will use pouch based cell modules from their own factory in India. JLR will be responsible for putting them into battery assemblies fitting the various products.

 

Source?

JLR Consumer Affairs Specialist. You’re right, I should consider the source. I’ve yet to talk to anyone at JLR I should trust.

 

I doubt Jaguar switched suppliers for the last two years of production. That'd be a huge waste of money. Of course going with LG was a huge waste in the first place.

 

I didn’t see a battery label on top of the battery but the DOM and SN. Label is on the Fwd face of the battery Assy. Think it is only visible when the battery is dropped.

 

 

I was just told by my rep that the battery will come with a new 8 year/100,000 mile warranty when discussing options of the recall.

This is not what was in the original email that I was sent about the options. I'm not sure if this is valid or not.

Has anyone else been told this?

 

No I was told the remaining warranty is applied. No reset of the clock.

 

I think the odds that they will offer a new 8 year warranty for anything on a 3-6 year old car is pretty much zero. They are under no obligation to do so and JLR has not done anything for anyone so far that was above and beyond the bare minimum. I think we are essentially a write off as they don’t have any new models to offer us as many of us have had the car long enough to naturally be looking at what’s next (not because of any issues but because many of us don’t keep cars for 10 years). Despite all my issues, I’d consider a properly modernized jag (better range, faster charging like current new EVs) largely based on the styling and my opinion of service at my dealer. I’d not buy another I-Pace that is barely a refresh from my current one (particularly since the main visual change was to remove the distinctive jag grill for that bland flat plate).

 

The exception here was the way GM forced LG to handle the replacement and waranty. The lucky Bolt owner got a brand new battery AND a reset on the battery waranty.
@Buelowa if you want to know the truth, ask you dearler to write is down on a paper, then they will think twice and do their homework before commiting to anything.

 

After having my cell (or cells) replaced, I fully charged my battery. Voltage after the 120v charging kicked off, was 444volts with 247miles. This charging session was started after the car was running, with no HVAC running. A peak of 446v was reached just before it tripped off. I noted the 6 plates in the battery were all over 190f when charging near the end. They are now all at ambient temp. I am happy with at least this result, after all the junk It took to get here.

 

July 18, 2024 recall report

 

Wow! I assume the numbers at the end on the VIN are what's important. My car is in this recall if that's true. What doesn't fit is the "Distribution of owner notification letters will occur on or before April 26, 2024". I have heard nothing. I would jump on a new car with a new warranty except for my trailer hitch on my current car and the time to build another hitch.

 

Has anybody in the Austin Texas area worked with a dealer to swap out their affected iPACE for a new 2024 model instead of waiting in line for a battery pack ?

 

I got a call from JLR CRC this morning about my 3 options : buy back, trade, or replace the entire battery. I told them I wanted to replace the battery and explicitly ask about the warranty. He told me that there is no ETA for it, and there is NO reset on the warranty on the battery. The warranty will continue with no change on current expiry date.

 

I spoke with my "specialist" yesterday and he said some people had incorrectly received letters saying their battery was ready and to contact their dealer for replacement. Some glitch in the matrix, it seems no batteries have reached JLR USA as yet. They seem to be most keen to get people to trade out to a 24 model at the moment.

 

I haven't had the replacement of the front wiring harness & the front air conditioning pipe $$$$$$$$$ and I detest the extra 12 volt battery, that should not be in our old cars. But I like the looks of my car better than the newer cars and $5000 a year on maintenance on this old extra junk would be alot cheaper than a new car.

 

Have checked your VIN in TOPIx

 

Validate a recall applies to your car at
Recalls | NHTSA
or

Home | TOPIx

topix.jaguar.jlrext.com

or

Jaguar Ownership - VIN Recall Search| Jaguar USA

We are devoted to providing outstanding levels of safety for all Jaguar drivers. If a recall has been issued for any Jaguar vehicle you can verify it here.

www.jaguarusa.com

 

Validate a recall applies to your car at
Recalls | NHTSA
or

Home | TOPIx

topix.jaguar.jlrext.com

or

Jaguar Ownership - VIN Recall Search| Jaguar USA

We are devoted to providing outstanding levels of safety for all Jaguar drivers. If a recall has been issued for any Jaguar vehicle you can verify it here.

www.jaguarusa.com

Last 6 of my VIN is F64327 which I assume is within the begin/end range. But there are no recall alerts on NHTSA or TOPIx for my VIN. I guess I'm in the clear. Thanks!

 

Has anyone traded-up from their H484-affected I Pace to a new one?

 

Not me

 

Hello again,

I am still waiting on receiving the H484 recall notice in the mail. Not sure what is up with that. The dealer and JLR NA are aware my car is part of the recall.

After my last issue I got fed up and called JLR NA to inquire about other options. I was told there the only option I had was to open a buyback case, which is what they did. I submitted all my service bills and got one follow up call from someone handling my case. That was it. I've had so many other things fail and go wrong I'm very worried about keeping this particular car long-term after the warranty expires. I'd prefer something newer as others on here have mentioned they are more reliable than the older vehicles and I would prefer to keep driving an i-pace.

Last week I got a random call from the dealer, the guy who sold me the car, and said they are offering a buyback on all 2019s. He said the details are still being worked out but asked if I wanted to stay with the brand. I said I did, I love the car and would prefer to stay in an ipace going forward. HE says they are offering a $10,000 brand loyalty discount and likely another $10,000 on top of that, but this applies to new ipaces only. I said I would prefer something used and CPO, which is what I bought the first time around. I was told no discounts on CPO ipaces.

He told me the buyback is market value + $10,000. He said use autotrader, look at the cars for sale and/or plug in my VIN and the number that it spits out is the number. This means they are offering between $23,000 to $25,000 based on what the car is worth + $10,000 which is $35,000 tops. I have no interest in spending $125,000 for a new one so I'll be out of pocket to replace it.

I'm stuck and my wife is pissed. I need to think it over. considering I bought the car used with a the extended CPO warranty for $89,000 in June of 2021, the $35,000 (approx) is a real kick in the teeth.

Incidentally the left side proximity sensors are behaving erratically and triggering intermittently at low speed making left turns, so now I have some sort of new problem to take it in for service again.

 

It is an known issue for the HUD. The polymer (??) and/or the coating of the lens got cracks in it due to excessive solar heat. Seems like a bad design or flaky parts. JLR should have done a recall and change that part but it is not a safety problem so…

 

The phrase "don't try to catch a falling knife" comes to mind on the trade-up option, even with a considerable mark up on the trade in and a discount on the new, it doesn't make the fall off the depreciation cliff less impactful. I suspect they have EOL iPACE inventory to shift, especially as some dealers are no longer going to sell Jaguar going forward.

At the moment, I think I am in the wait for a battery camp...

 

I think it depends on your plans for the car. I had already determined that the I Pace was sufficient for my long term use and so the initial depreciation isn't much of a deterrent for me. I'm still talking to JLR but my offer would result in almost $20k more than a "regular" trade in. I get a better designed wiring harness (my current I Pace has the original); better 12 v system (probably not a big deal), Pivi Pro (not a big deal), refreshed steering components, EAS, brakes, etc. I get to avoid paying $5,000 for an aftermarket warranty.

I think the wiring harness is weighing on me the most. I know that X-Care will cover the harness if it fails, but the potential for the car to suddenly die is a risk that I would pay something to avoid.

 

For what it is worth, I called JLR NA today to inquire about what I had been told from the dealer considering I havent heard anything from my case manager at JLR NA. They have a special team handling this issue for customers and I recommend anyone in this situation should call them rather than deal with the dealer.

They explained the three options available to owners caught up in this issue:

1. wait for repairs, full HV replacement at no cost to the owner - no timeline, this is in LG's hands and they are waiting as much as we are. I was told this will take months. The repair will not reset or extend the original manufacturer's warranty.

2. buyback of the car, they cut the owner a cheque for market value, the owner walks. The car must be free of all liens/loans and whatnot.

3. trade the affected car in, get another.

I gave them my preference, #3. There is no rush in this process. This team is handling this issue and then all files will be transferred to another customer relations team who will work with owners individually on finding a solution. I was told they will work with me on a fair resolution. I explained my concern with the market value and it didn't seem fair to have to shell out multiple thousands more money in the circumstances. I've had the car three years. I have no interest in shelling out for a brand new car, approx $125k + tax, and stated I prefer the pre-owned/CPO option. My car has had a litany of other issues, which I stated is my main concern with owning the car long term, and which makes my case unique from others. I sent my entire file to JLR NA and so they have it and are aware of my circumstances. I am perfectly happy and content with the i-pace otherwise and I am happy to stay in the Jaguar family as it were. I own my car outright and I intend to own it long term but my current car has had so many issues I was extremely concerned with it becoming a money pit once the CPO expired. I feel they listened and they heard me. We shall see how they handle this but I felt much better after this conversation and much more optimistic this will work out/be handled properly by Jaguar. We shall see.

I urge everyone to be polite and cooperative with them. Take the time to listen and be respectful. This is a process and they are more likely to help if things stay cordial. They understand the difficult situation owners are in and what owners have experienced and they seem genuine about trying to find a solution. This is just my experience and my situation is unique. My file and the history of my vehicle speaks for itself, so maybe that is a factor.