They are replacing modules for cars not covered by the more recent recall where these selected cars are not getting individual modules replaced, but eventually will get the whole battery [pack replaced (or maybe offered buyback option). Maybe the other dealer had an EV tech available for the job now as opposed to having to wait at your dealer? It takes 3 people to do the battery work, one being the guy with the rope around the waist of the other guys to pull them free if they get a shock.

 

It has been announced that a settlement to a class action lawsuit by Chevy Bolt owners, affected by the LG battery issue, will get compensation up to $1400. This may be why a firm resolution has not been announced by Jaguar. They could be contemplating similar compensation, or something else, to avoid litigation.

Or Jaguar owners may need a class action suit of their own.

 

The only winners in a class action lawsuit are the lawyers....

 

Wow, I actually got a response from the JLR Customer Service Center:

“I hope this email finds you well. At this time, the batteries are still in the process of being made. Once they are completed and we receive a date with an ETA, I will reach out with that update. As of now, we do not have a specific target date, and we are being advised it will be measured in months, not weeks or days. Please be assured that I will keep you updated accordingly. Thank you for your time and continued patience.”

Better than nothing I suppose. My biggest takeaway is despite the rep originally asking if a buyback is something I’d consider, to which I did not directly answer, it seems no offer is forthcoming (unless I raise a stink perhaps).

 

Strange that I also got an email from the Liason at JaguarUSA, it says NOT all the parts needed, are present with my car at this time and was given a case #:
"We sincerely apologize the added delay this will cause but I assure you we are tracking this to be sure everything is shipped as quickly as possible."
I am still unsure if I am getting a cell, or a battery, or a dead car back!

 

Dealer called me today to say that they have ordered a new battery + parts for my 🐈‍⬛ but don’t have any ETA yet. Progress.

Meanwhile the Norwegians are firing guns through EVs to see what happens. Quite entertaining.

 

I got a call today from Jaguar Customer Relations. My 2019MY HSE is impacted by the battery replacement of H484. No letter yet in the mail. She offered me three options to consider:
1/ Have battery replaced entirely at JLR expense. Existing battery warranty would run from in-service date (so no additional eight years). No ETA for battery - in her words "could be months"
2/ JLR make an offer to buy back the car. Based on current market value and only once finance paid off. Of course we know the value has dropped like a lead battery so likely break even at best.
3/ Swap vehicle out for I assume a later model year of similar or greater spec, not part of the battery issue. Interestingly she wanted to know how many keys I have.
Told her 3,1,2 in order. She annotated my case and said she will be reaching out again once more definite information is available

 

I got a call as well, just to clarify on 3 I was informed that it had to be a new car, not a used car. So there was no way to trade for a 2022 which would be more at cost parity.

On number two they were also unable to clarify if it would be the trade in value taking into account the new battery or not.

I also asked about just having the buyback be the cost of the battery which Jaguar has documented as $38,350. However they have since taken that down.

 

It's dumb what they are offering. I paid over $50k for my 2019 last April, it has been in the shop for over half the months I've had it and is now only worth $20k with only 50k miles on it. I really don't want to be ugly, I just want them to do the right thing.

 

They quoted me $23K I think, but the sentiment is the same. Which is why the swap out option honestly is the more attractive. But then the 22MY was when you only got one key, no sunglasses holder, no 360 cameras or HUD etc etc. In which case, given the H441 vaccination, maybe I would stick with what I have and roll the dice.

Although this $250 iPACE from Copart looks tempting....

 

@EVEnergyGirl Please include LG Energy Solutions as the main target of your vented outrage. That company is the source of this battery issue, both the original problem and lack of production to quickly resolve it. They did this to other companies too (Chevy Bolt, etc.).

 

I agree. As said before I got burned by the Takata Airbags issue with my XF. Wasn't Jaguar's fault they bought their airbags from the one vendor like everybody else...

 

I also received a phone call and the 3 options... I told them it was outrageous to be offering market value.. hopefully if we all tell them the same thing they will get the message!

 

I guess they could argue they were doing us a favor offering market value for an open recall vehicle. I got stung by that when I traded in the XF with the airbags issue

 

I would agree but the value of these cars have plummeted with all these issues with what is the most important feature of the car, I know a few people have told them the same thing… they said they would reach back out, so I am guessing they will see what most of us are saying before coming up with something else.

 

They quoted me $23K I think, but the sentiment is the same. Which is why the swap out option honestly is the more attractive. But then the 22MY was when you only got one key, no sunglasses holder, no 360 cameras or HUD etc etc. In which case, given the H441 vaccination, maybe I would stick with what I have and roll the dice.

Although this $250 iPACE from Copart looks tempting....
View attachment 8496

@EVEnergyGirl Please include LG Energy Solutions as the main target of your vented outrage. That company is the source of this battery issue, both the original problem and lack of production to quickly resolve it. They did this to other companies too (Chevy Bolt, etc.).

Thank you so much for the LG information! I don't have time to read through all of the forum, but holy sh*t on the pic above... did the High Voltage System fault or the Traction Control Battery fault cause this to catch on fire, or do we know? I mean, I've had both faults... they spent a lot of money repairing the first one. And get this, while trying to get answers from Jaguar, I pulled the Carfax on my car and it was registered as a LEMON in California less than a thousand miles before I purchased it in Texas...which was not disclosed to me or to my lender at the time of purchase. Idk if there is such a thing as the dealership being able to wash the title temporarily, but it doesn't show up as a Lemon in Texas until I had to take it into the shop for the first time, which was after Jaguar admitted they accidentally sent a software update OTA that wasn't supposed to hit my vehicle and resulted in me driving in desert heat for three days. I contacted a Lemon attorney in Texas, and of course, they didn't want anything to do with it because it was already a lemon. I think I have several reasons to be upset. There should be repercussions for the dealership not disclosing that it was registered as a lemon. Jaguar could at least have apologized and paid for my hotel in El Paso when they accidentally sent the software update which resulted in no a/c, because it wasn't until I finally made it almost home from Los Angeles, sitting at the last charging station bwfore making it back to Fort Worth that the first High Voltage System fault was detected, which I'm presuming that was what the software update enabled it to do was detect that fault.... even though they tried reuploading the same software update four times after I got home as though that was going to repair the issue of it not charging on an L2 and the air conditioning not working for some reason, when it hadn't repaired it the three previous times. I just haven't had time to deal with it, but I kind of love how sexy my car is and agree on the repair... but their lack of communication is frustrating. They had it at the Jaguar dealership for four months the first time and three months this last time before giving it back unrepaired, with instructions not to charge on a DCF, not to park close to structures (my L2 is in my garage, and my 110 outlet is also located on a wall), it won't charge past 75% and I travel all of the time. I'm more pissed at the dealership quite honestly, mistakes happen, components fail, but intentionally concealing an issue that could result in my vehicle catching on fire with my teenagers and I in it is kind of unacceptable. So, therein lies my additional problem... Jaguar has already purchased my vehicle back once... it just made its way straight to an auction, was purchased and I happened to buy it next not knowing. Jaguar hasnt mademe an offer yet, I just saw that bumper.com had it valued between $21-$23k last week... which in Texas, is one of the three reasons to deem it a lemon, it severaly affects the value of the vehicle. The second reason is it is a safety hazard. The third is that it severely impacts the use of my vehicle which is true when I need 100% charge to make it to some of the rural areas I need to go. Again, problem is, it was already a lemon, me or the lender just didnt get the memo. Grrrrr.

 

Sorry, did not mean to scare you with the Copart photo, it was a little jest at JLR expense if I "upgraded". Wow, you have been through the wringer. I understand completely being pissed at shady dealer tactics. With titles being at the state level, I guess that leaves this open to shady tricks. It may be the dealer was not aware at the time they ran their own Carfax. I know that updates aren't always in a timely manner. I'm in Texas too, so you are preaching to the choir about no A/C. I survived a ten minute journey to my dealer to drop it off for warranty work to replace the faulty weld pipes going to the compressor.
This is my third Jaguar (XF, F-Type, iPACE) and must be masochist because I still don't know what I would replace it with of another brand. Got burned by Audi so no e-Tron thanks, not really a big Porsche fan, we won't say anything about Tesla (I'm sure I would end up trying to drive away someone elses when the only color they come in is White!)....

 

My car was out of action for three months for post-H441 battery module replacement (I don’t seem to be affected by H484). To be fair to Jaguar, they seemed genuinely keen to help, and during that period I received 9 phone calls from their France HQ. If I were to be unkind, they were keen for me to return the loan vehicle asap that they were paying for! I guess this is their main cost as the battery or module replacement is most likely to be wholly at LG Energy Solutions’ cost (which would be substantially lower than the retail price and labour rate). This loan vehicle was, I think, the key to having Jaguar onboard with my repair, otherwise they seem to rely on the naïve belief that the repairing dealer will push the right buttons and keep the customer informed!

 

It sounds like the dealer did a con on you. I'd be yelling at them with a lawyer.

 

FWIW - 2022 car, 5,000km on clock (I work overseas a lot), 4 returns-to-dealer for failure to charge beyond 68-72%, 2 battery modules replaced in quick succession, then offered a trade-in on a 2024 iPace with my car valued at 40% of what I paid for the 2022 new, and also asked to pay extra 40K USD to get me into the 2024 = with the same old same old LGChem battery pack. Yeah, no.

 

LG acknowledged they manufactured many faulty cells for a long time before they became aware of it and after that the cause of the random production defects were identified. Does anyone know when that was and when the production line problems were permanently fixed? Has Jaguar ever said when the new batteries with no defective cells began to be installed in the iPace? My iPace with 140,000km has just gone in for its third module replacement in two years but has not been covered by any recalls so I am suing for a new battery replacement, Irrespective of the traction battery warranty cover of manufacturing defects.

 

22s

 

So the advice is to charge below 75% but is there advice to stay away from DC charging which tends to load up the cells faster, with more heat potential? My previous experience with LiPo batteries in radio controlled aircraft was charging at the lowest rate preserved battery life. Curious.

 

Yes, DC fast charging reduces battery life. It's one of the main contributors to degradation. I personally think the fire risk is very low when you only do L2 charging, but even then it's probably a good idea to keep it to less than 100%. I've tried doing that lately in my 2020 with 38K miles, and I don't think I will ever DC fast charge it again given that we now have the R1S for road trips. Fingers crossed.

 

Dealer just informed me that a new battery has arrived for kitty, but that additional parts are still missing and have no ETA. Still, this is welcome progress! 😊

 

The 24 April US battery replacement recall notice states ‘However, at this time, the required parts are not available.’ Here in New Zealand Jaguar says a new battery is not available but they will replace my four faulty modules instead to get the car back on the road.
I have said that as modules are available they should replace all of them while the battery is out, rather than wait for a new battery who knows when.

 

Been there multiple times with replacements of 2 high voltage battery cells, HV charging unit, both 12 volt batteries, harness wiring. It just never ends and it takes a lot out of you having to endure this endless torture. Finally couldn't stand it any longer and traded my beautiful I pace in for an F Pace. The Palm Beach Jaguar dealer gave me 20K trade in.

 

When the tech replaced my " #8 battery module/battery cell" he had to complete a post deviation test. He could not do that test until updating the BECM to the most current version. Then charged to 100% using L2 charger. The car then went on a 70 mile test drive when upon returning to the dealership charged it 100% on L3 charger. The next day I picked up the car and 4 days later another bad cell detected. Now waiting for JLR to call and indicate an indefinite time for a replacement battery pack. Hope you have better luck.

 

Replacing the high voltage modules is an arduous, labor intensive task. This would be a never ending merry-go-round of break-downs, towing, service that would last weeks and months of heart breaking delay. Simply a terrible way to pacify the problem with a one-at-a-time approach rather than replace the entire 36 module assembly unit. Absolutely maddening having to live day to day with this in the back of one's head that each time you start the car up you are waiting for the errors to pop up. Jaguar didn't expect this nightmare from LG but there seems nothing they can do.

 

My car is at a dealer 150miles away. It had 1 cell tripped. It has been gone for 5 weeks now. I watched it on the Jaguar Remote App. It sat in the parking lot for a week. Then they rolled it inside and took it apart. Then they realized they did not have the seal for the battery. That took 3 weeks. Then 4 weeks later they fully charged it to100% @ 199miles. Then they drove it 55 miles and recharged it to 100%@213mile. I talked to them the next day and was told they were about done with it. A week later and it is at 93%@222mi. I have not a clue of what they are doing and they are not willing to share info. They still have not cleared the message on Topix that says I haven't had H441 installed yet! It says to take my car to the dealer! I am in a new Nissan Sentra rent a car(not new any more(I hate gas cars). The bill is piling up.

 

My car is at a dealer 150miles away. It had 1 cell tripped. It has been gone for 5 weeks now.

Ugh. Sorry to hear. These stories are why I’m still holding off taking my cat in despite the H441 notice. She’s my daily driver and works flawlessly subject to the 72% limit. We don’t take many long road trips and own another vehicle, so I have yet to even come close to exhausting the reduced ~160 mi range under H441.

 

@stuart.mcknight Did you get an official notice via USPS that your car is included in H484? The VIN range spans the range of affected vehicles but does not mean that every vehicle in the range is affected. Your vehicle is not affected if you didn't get a notice and if it does not show as having H484 as an outstanding campaign in TOPIx (Home | TOPIx).

I've had H441 since last August (BS version) and reapplied earlier this year (BV version) though it was not flagged as requiring a redo. The dealer just did it while the car was in for another issue. I've charged numerous times since. Several of them have been at DCFC including charges with ambient temps in 90Fs with one at 50kW charger and car indicating 101F. I admit to having anxiousness as it approaches 72% SOC but it keeps charging. Car was built in November 2018 and I appear to have a good collection of cell modules. I hope there are a lot more cars out there like mine and the bad ones are a minority even though the posts on the forums make it a seem otherwise.

 

@stuart.mcknight Did you get an official notice via USPS that your car is included in H484? The VIN range spans the range of affected vehicles but does not mean that every vehicle in the range is affected. Your vehicle is not affected if you didn't get a notice and if it does not show as having H484 as an outstanding campaign in TOPIx (Home | TOPIx).

I've had H441 since last August (BS version) and reapplied earlier this year (BV version) though it was not flagged as requiring a redo. The dealer just did it while the car was in for another issue. I've charged numerous times since. Several of them have been at DCFC including charges with ambient temps in 90Fs with one at 50kW charger and car indicating 101F. I admit to having anxiousness as it approaches 72% SOC but it keeps charging. Car was built in November 2018 and I appear to have a good collection of cell modules. I hope there are a lot more cars out there like mine and the bad ones are a minority even though the posts on the forums make it a seem otherwise.

Yes, I have been contacted by JLR as being impacted by the H484 And it shows up in topix.

 

Then LG Energy Solutions has deemed your battery at a higher risk than later manufactured cars.

 

Understood. I wonder if there is any correlation between failing H441 and H484 was my thinking...I guess one day it might suddenly refuse to charge beyond the magic 72% before the battery is replaced. Or whatever JLR and I end up agreeing on...

 

Update from JLR filed with NHTSA.
June 14 and June 21