Jaguar I-Pace EV400 Forum banner

H484v2 - I-PACE Traction Battery Thermal Overload - Elevated Risk

1 reading
84K views 536 replies 54 participants last post by  suburban_gorilla  
#1 · (Edited)
Here's this weeks' installment of I-PACE recalls.

Certain 2019-2020 vehicles with battery packs manufactured between March 1 2018 and May 31st 2018 are now being recalled. There is no corrective action yet, as naturally JLR doesn't have their stuff together on this front. They are just asking owners to not charge above 75%, and to park away from structures. Apparently they have identified via the H441 recall that these battery packs are much more likely to have manufacturing defects which lead to fires.

2019 - 2020 model year I-PACE vehicles as below may be affected: SADHA2A11K1F60746 to SADHA2B10L1F76789* * Specific vehicles within the Vehicle Identification Number (VIN) range

3/14 update: H484v3 bulletin issues on the 12th of March adds a line ‘that for affected VINs no battery cells are to be replaced at this time.’

See attached bulletin and Q&A doc. Note that they pushed out v1 late last week, and quickly updated it with a v2.
 

Attachments

#45 ·
This is interesting to read. My car had a traction/auxiliary battery fault last year while I was driving. It was fixed. Then I had the recall update. I had same issue again and my ipace has been at the dealer now for 4 weeks with no fix. They have changed modules and cables/wiring with the same issues. It's a 2020 amd less than 50k miles so im.still under warranty. Wonder what will happen and whether they will just replace the battery. Love my ipace but not sure whether I will keep the car If they fix it.
 
#46 ·
I think you are conflating different issues. The 12v failure will cause the computer to emit a ton of almost random error messages, including a traction battery error. If they repaired it by replacing the aux battery, then the issue was not with the traction battery. Now that you had the software update, you likely got a legitimate traction battery error and now they are servicing the battery.

The early failures (last summer/fall) had several instances of the car sitting for many weeks while JLR tried to figure out what to do. It seemed that by the start of this year, they had it more or less figured out as some of us had modules ordered relatively quickly. It seems with this new recall, they have gone back to the drawing board trying to hash out a procedure to fix these.
 
#47 ·
Oh I see. So last year I had multiple error messages including traction errors issues and the fix was quick. This time same multiple error issues but they have no idea so it seems you are right different issues but this seems like they are going back to the drawing board. They replaced modules, now cables and have no idea. Doesn't bode well. Sigh. Otherwise love the car
 
#48 ·
You might still have two unrelated issues (that say the same thing, so it gets complicated). A failure in the 12v battery causes a bunch of almost random errors that almost always include traction battery and/or gearbox error. When the voltage from the 12v battery (or the aux battery) drops, the computer while it is itself suffering from a lack of power, reads all the sensor lines who are dropping form lack of voltage and reports them as errors. If a wire harness is failing (the I-Pace had one major one fail for most of us), then the signals that the harness was bringing to the coputer will fail and you will also get incorrect error messages. If the problem is persisting, then either the module that is supposed to maintain the 12 bakery's is faulty, or the harness that connects the sensors to the compute is faulty (why they are searching for a root cause).

If, on the other hand, all you are getting is the traction battery fault (and you got the software update that looks at the traction battery more closely to report a bad cell), then you are likely needing one or more cells replaced but that does not involve chasing wire harness issues. The word "module" is unfortunately overused. A bad module can be a bad electronic box that controls something, or a bad traction battery module is part of the battery, so if they say they are replacing a module, they may mean an electronic box or they may mean part of the battery.
 
#50 · (Edited)

"On 29 February 2024, the RDC determined that for the 1 March 2018 and 31 May 2018 manufactured battery packs where these packs have multiple technical issues that could trigger thermal overload and the data for those already update vehicles clearly shows they are triggering the error states related to these technical issues, an elevated risk to safety exists on these pack that is above and beyond what was previously understood."

Note: the quote came from the timeline doc. All other docs state battery packs manufactured "between" the dates are at issue.
 
#51 · (Edited)

"On 29 February 2024, the RDC determined that for the 1 March 2018 and 31 May 2018 manufactured battery packs where these packs have multiple technical issues that could trigger thermal overload and the data for those already update vehicles clearly shows they are triggering the error states related to these technical issues, an elevated risk to safety exists on these pack that is above and beyond what was previously understood."
Ouch. Note they seem to have expanded the VIN range (used to be all SADHA now SADHC-SADHD). (edited to remove a section as I originally thought my VIN was in the range, but is actually just outside that range). We'll see if they expand the range given the multiple failures despite being outside this new range.
 
#54 ·
My cat is not in the VIN range but still get H484 in Topix. Also, not all cars in the range seem to be affected. So the VIN range isn’t much help, frankly.

I now have 5 flagged modules and can’t charge anywhere except at Tesla’s superchargers. 😝 My Zappy 2 throws all kinds of errors when I plug in the car, including car RDS fault. Dealer says it’s cool to keep driving though, as long as the precautions are considered.
 
#55 ·
I am in the range and in TOPIx for H484. I put in a few VINs near mine but they are either a different market or don’t exist.
 
#56 ·
Brought my car into the dealership this morning, for the second module replacement.
Now, 2 hours later, i received a call that the dealer was just told by JLR to not do any module replacements anymore, awaiting further information.

So this confirms things i guess. Hopefully a full pack replacement is offered on short term. Loading up to 72% sucks.
 
#62 ·
I think as the data is collected on H441 failures it means if your car is in the VIN range and you have a module or 2 fail you may get added to H484. If you have had H441 and done loads of charges with no H441 flags then your cells are ok.
 
#65 ·
Another interpretation is that they determined that they used an incorrect procedure in manufacturing a specific set of batteries that poses a risk and they are not confident that the thermistors and software update they implemented can reliably identify faulty cells. Given this, they are asking everyone in that set to limit charging while they try to get new batteries lined up.
 
#64 ·
At this point I’m just hopelessly confused about the nuances and biding my time for JLR to issue another 47 service bulletins on this before eventually taking kitty to the vet. 🤦‍♂️ Traction battery fault, DTC and 72% limit, but still no recall notices for my VIN on Topix.
 
#67 ·
I have no outstanding campaigns on Topix. I go in for the initial diagnosis this coming Monday for the post-441 traction battery fault. I'm told it is a quick "sit and wait" visit so they can read the codes, open a ticket and order the parts. I'll be driving with 72% max battery for a while.
 
#68 ·
Something I noticed, that I could not find any mention of it. 24V183-7640 came out March 07, 2024. It lists the upper limit serial number as 1F66525. My car is not in this range. Document 24V183-1427 came out March 12, 2024. It lists the upper limit as 1F76789. My car is within this range. These documents appear to be interpreted wrong, as to the chronological order, to when they came out, earlier in this forum.
 
#232 · (Edited)
In terms of timing, my car was diagnosed on March 25 and I just received a calendar invite for June 17 to drop off the car for repair. On one prior occasion my service advisor randomly set an appointment to expedite delivery of a backordered part and called me in earlier for the work after the part arrived, but I don't think that's the case here.

ETA ... it turns out that the service advisor set the appointment to expedite the parts, but he has no idea when they will arrive.
 
#73 ·
I called Jaguar USA today. I was told that my H441 installation was not completed when they installed it last July, even though I got the traction battery fault alarm in October. I am not on the list to get a new cell (or battery) until this software issue is fixed.
 
#74 ·
FWIW, the H441 warranty repair seems to be highly bureaucratic and cumbersome.

My experience yesterday is that it took about 30 minutes for the tech to read the codes and then an hour for JLR to approve the diagnosis. I had to wait until JLR responded to the service writer before I could leave. The service writher apologized for the wait, but he said this chicken dance was required by JLR to approve the repair. To be fair to JLR, this procedure may have been mandated by LG since they are ultimately on the hook and for all I know, I was actually waiting for LG to approve the repair.

Apparently I will receive an appointment from the service writher which will indicate the parts have been ordered. He told me that I could change the appointment, but he'd need to set it in order to get the parts. He also confirmed what has been posted here that the battery seals are often the hold up and not the cells themselves.

He told me this would be a 3-day repair once the car was in the shop.
 
#77 ·
There's a possibility that Trielectric's dealer did not complete the paperwork to claim reimbursement for performing the recall. This would show up with H441 still outstanding in TOPIx.
There's a possibility that the car got one of the early installations that LGES later stated didn't have all the correct files in the update.
We see that some vehicles got other updates to calibration files as noted in the BECS value and others did not. That may be related to the version of software installed in the BCCM or PCM. There's just no consistency in the installation of the update for 2019-2020 vehicles.

The potential for numerous variations is very high. Having consistent software in all the modules in all of the cars would have gone a long way to reducing the complexity, but JLR stance of "don't update without a known problem on this specific car" is coming back to bite them. Pivi Pro cars are less prone to this since the updates are bundled together and distributed SOTA to all of those cars.

And then there is the latest H484 recall that has no announced fix yet. Speculation is that real early production cars may get completely new batteries even if updated with the software update. Most of these are probably in Europe since the I-pace was on sale there before North America.
 
#89 · (Edited)
whelp,

I just ran my VIN thru TOPIX right this minute and my car has been caught up in this H484 campaign.

I haven't gotten any emails or calls from anyone. I just looked myself and lo and behold.

I'm not sure what this means but I'll keep you all posted.

WISH ME LUCK!

edit: Topix says my model is also "X590" as others have reported.
 
#90 ·
whelp,

I just ran my VIN thru TOPIX right this minute and my car has been caught up in this H484 campaign.

I haven't gotten any emails or calls from anyone. I just looked myself and lo and behold.

I'm not sure what this means but I'll keep you all posted.

WISH ME LUCK!

edit: Topix says my model is also "X590" as others have reported.
It means either a new battery or a buyback. We probably won’t hear anything until the end of April. See the pdf a few posts up.