[Vinsuz]

This ´fair market value ´ is a total bullshit. I have been offered 25k$ CAD (18k$ USD) for my MY19 HSE in perfect condition. It seems to be a real case by case.

Full Disclosure: I think ours was a ticking time bomb. It was put into service in September 2018 at a dealer in California. We acquired it in April 2020, as new from another dealer across the country, with just over 3k miles for 35% off sticker. By the time we took delivery it didn’t even have the vehicle identification sticker on the inside of the drivers door.

Honestly I waited to take it in for the H441 recall, already having undergone module replacements, because I knew what would happen. It took a phone call from JLR Customer Service to get me to take it in. I rarely charged DCFC but regularly charged to 100% — in my garage — overnight.

I did sleep better after H441 limited charging to 72%!!

 

[Pseudonym]

I'm on a conference call so sorry to be brief but check the H514 recall thread on the recall forum here. some of you might find something valuable if you're trying to effect a buyback

 

[Akfrozen]

I just completed my trade for a 24 ipace - MSRP of $80.6k for OTD price of $30k. Overall happy with the deal and glad to be done with the ordeal….

.

 

[MartyO]

My 2019 I Pace needs the 484 recall which includes full battery replacement. My emails to JLR North America go unanswered and I can’t get a person on the phone who is knowledgeable about the 484 recall. Does any Forum participant know a contact email address for a person at JLR customer service North America who will at least send back a reply? I appreciate any help that can be provided.

 

[Ayepace]

@MartyO

Did you call 1-800-452-4827 option 9?
If the person there doesn't help, ask for a supervisor or threaten to report the non-compliance to NHTSA which could result in a fine.

From the notification letter:

If you send an email put "Recall H484" in the subject line of the email.

 

[MartyO]

@MartyO

Did you call 1-800-452-4827 option 9?
If the person there doesn't help, ask for a supervisor or threaten to report the non-compliance to NHTSA which could result in a fine.

From the notification letter:

View attachment 8781

View attachment 8780
If you send an email put "Recall H484" in the subject line of the email.

Thanks, I’ll try in the morning. I did previously ask for a supervisor and I did previously threaten to report the non-compliance to NHTSA. When I still got the silent treatment I made the report. I understand the situation is challenging for JLR but the lack of communication is quite frustrating. I appreciate your thoughts.

 

[MartyO]

I got through to the customer rep at last on the …..4827 line. He mentioned that Jaguar strongly prefers the new I-Pace option over the battery pack replacement. I mentioned a willingness to trade only if the deal was too good to turn down.

Many thanks for the assistance received from the Forum.

 

[plarche]

I have a 2019 i-pace first edition. I received my H484 "offer" letter in May. I have called customer relations three times since then, including last week, and got the same answer: a Customer Affairs Specialist will contact me. Crickets. My dealership says it's out of their control. I have been driving around for eight months with a 72% charge limit. Many others have been given options and/or had their issues fixed. It's frustrating.

 

[Varun]

This is the offer I got for my 2020 I-Pace


Please review the options below and provide a time for me to call and answer any questions you may have or simply select an option and I will begin the process for your selection.

Options for H484 Recall:

Repair: Jaguar Land Rover will replace the full battery-pack. The features and components of the replacement battery-pack will be the same as the battery in your current vehicle so refer to your existing manual for the specifics about the new replacement battery, essentially – the new battery will be the battery the vehicle should have gotten initially. However, the timeline of delivery is unknown and could take months.

Refund: Jaguar Land Rover will repurchase your 2019 Jaguar I-PACE for Fair Market Value based on Kelly Blue Book. This option provides you with a very generous valuation based on the retail price and an excellent condition. You would submit the appropriate financial documents: clean title, paid off liens and leases, etc.

If you have a lien on the vehicle – JLRNA will help with the lien. If you select this option – please send the documents from the document list below.

Replace: Jaguar Land Rover will add additional compensation above Fair Market Value towards any new, landed 2023 or 2024 Jaguar I-PACE. Final amounts will vary based on chosen model, and presence of leases/liens.

If you select this option – please respond to this email with your preferred JLR dealership, send the documents requested below, and pick out your new I-PACE!

Last, please submit any documentation you have not submitted:

Sales Documents
Current Registration
Title
Payoff Amount
Payment History
Any additional documentation necessary
Do not hesitate to ask any questions and I am available for you using the contact information below.

 

[sciencegeek]

I don't remember if your vehicle had any other issues, but if those have been solved or you didn't have any I would go with the battery replacement. You'd take a bit hit if you agree to FMV, even if somewhat sweetened.

 

[Qtown charger]

I don't remember if your vehicle had any other issues, but if those have been solved or you didn't have any I would go with the battery replacement. You'd take a bit hit if you agree to FMV, even if somewhat sweetened.

I would argue to go the replacement route - at least until they make a firm offer.

Yes, I had additional ac issues, but in my case the initial contact and discussion stated that "additional compensation above Fair Market Value" would get me in a new I-Pace for $20-30k out of pocket. I responded that something close to the lower end of that range MIGHT be acceptable. The final offer came in significantly below $20k, and coupled with a chance to cancel an extended warranty policy for $4800 the final choice was a no brainer.

I strongly believe the key is to engage with JLR along this route, find a replacement, and make it known to the dealership you are interested. These cars are not selling, so any chance to get one off the books should be well received.

 

[Varun]

I don't remember if your vehicle had any other issues, but if those have been solved or you didn't have any I would go with the battery replacement. You'd take a bit hit if you agree to FMV, even if somewhat sweetened.

I agree. I am worried about how much I am going to get for current car. There is a 2024 clvehicle available at the dealership. Might negotiate towards a replacement.

 

[Pollo de muerte]

I strongly believe the key is to engage with JLR along this route, find a replacement, and make it known to the dealership you are interested. These cars are not selling, so any chance to get one off the books should be well received.

Co-sign.

I'd also search around for the color/options that you want. My local dealer only had a MY24 in black. I didn't want that in hot Florida, so I found one more to my liking in Tennessee. The TN dealer was happy to ship it to me and even helped negotiate a better deal from JLR.

 

[suburban_gorilla]

I have a 2019 i-pace first edition. I received my H484 "offer" letter in May. I have called customer relations three times since then, including last week, and got the same answer: a Customer Affairs Specialist will contact me. Crickets. My dealership says it's out of their control. I have been driving around for eight months with a 72% charge limit. Many others have been given options and/or had their issues fixed. It's frustrating.

Hi,

Fellow Canadian owner here. Thanks for providing your experiences so far because they are exactly the same as mine. I'm waiting and the waiting is getting agonizing. I've called about once per month since late July and it is always the same story, waiting for the file to go over to Customer Affairs. My last call as of Monday confirmed the file is now with Customer Affairs and I should wait for the person to get in contact, which I believe was via email. I did get a name for the person on my file so I am hoping I hear something soon. I apparently have two buyback cases open right now so I am just hoping for something to break soon - my original buyback claim was initiated in spring of this year.

In the interim my original point of sale dealer has been applying max pressure to get me into a lower spec car already sitting on their lot. meanwhile I've told them about 100 times JLR NA is telling me to wait to hear from Customer Affairs.

 

[MartyO]

Here is a one week update as I consider replacing my 2019 I-Pace with a 2023 or 2024 I-Pace

Here's some background for anyone who might be new to the discussion-

The 484 recall involves replacement of the entire battery pack. This was once listed as a $50,000 part although certainly the cost would be less for JLR. Batteries are not available at present and there is some discussion that the factory which makes the batteries would have to retool to make new ones. Jaguar has stopped making the I-Pace but has existing inventory. JLR therefore has offered current I-Pace owners the option to trade for a new I-Pace. One forum member who accepted the offer indicated the offer was "too good to pass up." Another forum member indicated the process can take two months.

My car has less than 30,000 miles on it and I tend to keep cars 10 years or more. I therefore would be fine with battery replacement but am willing to go with the flow if a new car is the best solution. A friend of mine was involved in the Volkswagen "Dieselgate" automobile buy back a few years ago. His out of pocket costs were around $2,000. The first offer I received from a dealer for trading my I-Pace for a new I-Pace was in the $30,000 range. JLR has more money than I do; I would be interested in a dollar figure closer to the "Dieselgate" price. Otherwise I am happy to wait for batteries or a better offer.

About 10 days ago I let my JLR case manager know that I would consider the trade option instead of waiting for new batteries. Within a couple of days my information had been forwarded to a Consumer Affairs Specialist. He contacted me and asked me to identify an I-Pace that would work for me. I did so within 24 hours. He emailed me back stating he had contacted the dealership and provided me with the contact information for the sales manager. I phoned the sales manager and left a message. There has been no return contact. 5 days later the consumer affairs specialist contacted me for a progress report. I let him know that there had been no return contact and gave him the identity of a different I-Pace at a different dealership in case the first dealership was not interested.

I've let my home dealership know of the situation. They have a 2023 I-Pace they would be willing to talk about (Id prefer a 2024) so aren't really motivated to put any pressure on JLR or other dealers to move things along.

My recommendation so far is to deal only with folks who are familiar with the 484 recall at both the JLR level and the dealer level. Sales managers seem familiar with the recall but the general sales force is not. If you find yourself explaining the recall to someone, you are likely wasting your time and would be better off asking to speak to a manager or someone who is familiar with the recall.

There are certainly many folks on this forum who are more knowledgeable than me so please feel free to fact check any statements.

 

[Qtown charger]

Here is a one week update as I consider replacing my 2019 I-Pace with a 2023 or 2024 I-Pace

Here's some background for anyone who might be new to the discussion-

The 484 recall involves replacement of the entire battery pack. This was once listed as a $50,000 part although certainly the cost would be less for JLR. Batteries are not available at present and there is some discussion that the factory which makes the batteries would have to retool to make new ones. Jaguar has stopped making the I-Pace but has existing inventory. JLR therefore has offered current I-Pace owners the option to trade for a new I-Pace. One forum member who accepted the offer indicated the offer was "too good to pass up." Another forum member indicated the process can take two months.

My car has less than 30,000 miles on it and I tend to keep cars 10 years or more. I therefore would be fine with battery replacement but am willing to go with the flow if a new car is the best solution. A friend of mine was involved in the Volkswagen "Dieselgate" automobile buy back a few years ago. His out of pocket costs were around $2,000. The first offer I received from a dealer for trading my I-Pace for a new I-Pace was in the $30,000 range. JLR has more money than I do; I would be interested in a dollar figure closer to the "Dieselgate" price. Otherwise I am happy to wait for batteries or a better offer.

About 10 days ago I let my JLR case manager know that I would consider the trade option instead of waiting for new batteries. Within a couple of days my information had been forwarded to a Consumer Affairs Specialist. He contacted me and asked me to identify an I-Pace that would work for me. I did so within 24 hours. He emailed me back stating he had contacted the dealership and provided me with the contact information for the sales manager. I phoned the sales manager and left a message. There has been no return contact. 5 days later the consumer affairs specialist contacted me for a progress report. I let him know that there had been no return contact and gave him the identity of a different I-Pace at a different dealership in case the first dealership was not interested.

I've let my home dealership know of the situation. They have a 2023 I-Pace they would be willing to talk about (Id prefer a 2024) so aren't really motivated to put any pressure on JLR or other dealers to move things along.

My recommendation so far is to deal only with folks who are familiar with the 484 recall at both the JLR level and the dealer level. Sales managers seem familiar with the recall but the general sales force is not. If you find yourself explaining the recall to someone, you are likely wasting your time and would be better off asking to speak to a manager or someone who is familiar with the recall.

There are certainly many folks on this forum who are more knowledgeable than me so please feel free to fact check any statements.

Seems things are starting to move for you. Your local dealer should welcome the chance to close a deal and have a loyal customer choose them for warranty work over the next 5yrs.
Keep at it, you'll get to the end soon.

 

[dernotte]

@MartyO , does the 30.000$ ish includes the 10.000$ bonus JLR is putting at the top of the "fait market value" ?

 

[Ayepace]

The quarterly report indicates they are not having much success at remedying H484 cars. The number is a bit low. Counts only for US.

 

[stuart.mcknight]

Yeah I'm still in that 90%...

 

[Qtown charger]

The quarterly report indicates they are not having much success at remedying H484 cars. The number is a bit low. Counts only for US.

Interesting 19 remedied. A good number of those "19" are documented on this forum. I recall at least 6 amongst forum members.

Would be interesting to hear what is holding up the others - demanding a new battery or lack of good deals, or not communicating with JLR and just letting the world go by.

I'm glad to have resolved my case, happy with the deal achieved, but curious why this is taking so long unless most owners insist on having a new battery.