[suburban_gorilla]

For what it is worth, I called JLR NA today to inquire about what I had been told from the dealer considering I havent heard anything from my case manager at JLR NA. They have a special team handling this issue for customers and I recommend anyone in this situation should call them rather than deal with the dealer.

They explained the three options available to owners caught up in this issue:

1. wait for repairs, full HV replacement at no cost to the owner - no timeline, this is in LG's hands and they are waiting as much as we are. I was told this will take months. The repair will not reset or extend the original manufacturer's warranty.

2. buyback of the car, they cut the owner a cheque for market value, the owner walks. The car must be free of all liens/loans and whatnot.

3. trade the affected car in, get another.

I gave them my preference, #3. There is no rush in this process. This team is handling this issue and then all files will be transferred to another customer relations team who will work with owners individually on finding a solution. I was told they will work with me on a fair resolution. I explained my concern with the market value and it didn't seem fair to have to shell out multiple thousands more money in the circumstances. I've had the car three years. I have no interest in shelling out for a brand new car, approx $125k + tax, and stated I prefer the pre-owned/CPO option. My car has had a litany of other issues, which I stated is my main concern with owning the car long term, and which makes my case unique from others. I sent my entire file to JLR NA and so they have it and are aware of my circumstances. I am perfectly happy and content with the i-pace otherwise and I am happy to stay in the Jaguar family as it were. I own my car outright and I intend to own it long term but my current car has had so many issues I was extremely concerned with it becoming a money pit once the CPO expired. I feel they listened and they heard me. We shall see how they handle this but I felt much better after this conversation and much more optimistic this will work out/be handled properly by Jaguar. We shall see.

I urge everyone to be polite and cooperative with them. Take the time to listen and be respectful. This is a process and they are more likely to help if things stay cordial. They understand the difficult situation owners are in and what owners have experienced and they seem genuine about trying to find a solution. This is just my experience and my situation is unique. My file and the history of my vehicle speaks for itself, so maybe that is a factor.

 

[dernotte]

I think a fair option would be : a new battery + an extra 5 years of full JLR warranty for people who would decide to go with the battery replacement. I don’t really care about another 8 years battery warranty. It has proven that the degradation is minimal over time.

 

[Akfrozen]

I have been following this thread for a long time and appreciate all the information that has been shared. My cat is part of the H484 recall and I just rcv’d an email from a JLRNA Consumer Affairs rep outlining the same options as @suburban_gorilla (and others) shared - Repair, Trade, or Buy back. In my case they are using the KBB ‘excellent’ valuation for setting the fair market value of ca$28.5k based on location and miles. This value would be used for the base Trade value (plus unspecified JLRNA incentive cash) or Buy back value.

Trade option only applies to existing 23-24 ipace inventory.

While I understand the rationale, I am disappointed that there is zero consideration for loss of use for essentially a year couple with the transfer of risk to the owners (not to mention the inane interim guidance that was impractical to follow).

I have a call scheduled for next month (aka later this week) and will share any new news after. I note only ~40 more posts to reach the recall number of 484

 

[Pollo de muerte]

The phrase "don't try to catch a falling knife" comes to mind on the trade-up option, even with a considerable mark up on the trade in and a discount on the new, it doesn't make the fall off the depreciation cliff less impactful. I suspect they have EOL iPACE inventory to shift, especially as some dealers are no longer going to sell Jaguar going forward.

At the moment, I think I am in the wait for a battery camp...

I think it depends on your plans for the car. I had already determined that the I Pace was sufficient for my long term use and so the initial depreciation isn't much of a deterrent for me. I'm still talking to JLR but my offer would result in almost $20k more than a "regular" trade in. I get a better designed wiring harness (my current I Pace has the original); better 12 v system (probably not a big deal), Pivi Pro (not a big deal), refreshed steering components, EAS, brakes, etc. I get to avoid paying $5,000 for an aftermarket warranty.

I think the wiring harness is weighing on me the most. I know that X-Care will cover the harness if it fails, but the potential for the car to suddenly die is a risk that I would pay something to avoid.

 

[piekas]

Last 6 of my VIN is F64327 which I assume is within the begin/end range. But there are no recall alerts on NHTSA or TOPIx for my VIN. I guess I'm in the clear. Thanks!

Does that mean the NHTSA filing is incorrect? I have the same situation...it's in the NHTSA document range, but not on TOPix or anywhere else.

 

[Trielectric]

I think it depends on your plans for the car.

Remember our car is ceasing to be built by Magna December 31s of this year. Parts are already running out. I cannot get an ABS system trouble light to go out, because all the parts left, are for the new cars. What will you do when you need a part and it is not available anymore! Jaguar is to be sold by Tata and the new owner will only be building one car. The majority of most dealers will start closing their Jaguar dealer support soon. 🤔

 

[Snowflake]

Remember our car is ceasing to be built by Magna December 31s of this year. Parts are already running out. I cannot get an ABS system trouble light to go out, because all the parts left, are for the new cars. What will you do when you need a part and it is not available anymore! Jaguar is to be sold by Tata and the new owner will only be building one car. The majority of most dealers will start closing their Jaguar dealer support soon. 🤔

Jaguar, like many companies, suffered through the parts shortage of COVID. They should still make parts after COVID, and they are more widely available than they were a couple years ago. I'm not concerned about parts availability. Plus, there are used parts. I have two used windows in the car right now, just to save money.

 

[Topdown500]

90% of parts are common to RR LR so there is no shortage.

 

[Proxy]

My local Jag dealership is now only Land Roved. They said they will be supporting Jaguars for 5 years after they gave up that side of the business. I probably have another 4 years or so.

 

[dernotte]

Manufacturer are supposed to provide parts for the next 10 years after discontinuing a car, so the EOL by Dec 2024 should not be an excuse.

 

[Trielectric]

You are correct about the "supposed to". According to the internet, there was never a law that said this. And it probably came from the manufactures requiring their suppliers that they had to keep making the raw materials for 10 years. Not just autos, but other devices too.

 

[suburban_gorilla]

Trade option only applies to existing 23-24 ipace inventory.

did they tell you this? They did not tell me this and I spoke with them on Monday. I specifically told them I was after a pre-owned car and they never mentioned this. I'm not going for a brand new car and, in my opinion the $10,000 loyalty discount and potentially the additional $10,000 discount changes nothing. The discount only applies to brand new cars.

I got in contact with my guy at the dealer and he seemed miffed when I told him I was waiting this out to hear from JLR Customer Relations.

I think a fair option would be : a new battery + an extra 5 years of full JLR warranty for people who would decide to go with the battery replacement. I don’t really care about another 8 years battery warranty. It has proven that the degradation is minimal over time.

While I agree they specifically said this is not on the table. Once they replace the HV battery the original warranty from original delivery date still applies. They - JLR NA specifically mentioned this.

 

[suburban_gorilla]

Does that mean the NHTSA filing is incorrect? I have the same situation...it's in the NHTSA document range, but not on TOPix or anywhere else.

if you run your VIN thru TOPiX and your car is not flagged, your car is not affected. This fact has been posted here many times. The recall states only specific/certain cars are affected and it is not sequential by VIN.

 

[Ayepace]

Do as @suburban_gorilla typed. See https://www.i-paceforum.com/threads...-i-pace-traction-battery-thermal-overload-elevated-risk.8563/page-22#post-94482 for your options to determine if your vehicle is affected.

 

[dernotte]

While I agree they specifically said this is not on the table. Once they replace the HV battery the original warranty from original delivery date still applies. They - JLR NA specifically mentioned this.

I mean here a full 5 years warranty bumper to bumper, not on the battery. If they do that, you will have a real peace of mind for the next 5 year with your car and a brand new battery. The warranty on the battery is not a problem, we know that it will last another 10 years at least, if it is well manufactured.

 

[Akfrozen]

did they tell you this? They did not tell me this and I spoke with them on Monday. I specifically told them I was after a pre-owned car and they never mentioned this. I'm not going for a brand new car and, in my opinion the $10,000 loyalty discount and potentially the additional $10,000 discount changes nothing. The discount only applies to brand new cars.

I got in contact with my guy at the dealer and he seemed miffed when I told him I was waiting this out to hear from JLR Customer Relations.



While I agree they specifically said this is not on the table. Once they replace the HV battery the original warranty from original delivery date still applies. They - JLR NA specifically mentioned this.

From the JLRNA email to me regarding Trade-in…
”The vehicle trade option is one of the ways JLRNA can assist its H484 affected customers by offering the affected customers the ability to trade in your current 2019 I-PACE for a 2023-2024 Jaguar I-PACE. The way this option works is for the customer to search their local Jaguar retailer for any 2023-2024 Jaguar I-PACE that is currently in stock. Please note, customer ordered vehicles and/or non-I-PACE vehicles do not apply to this option.”

While it does state MY23-24 and in stock, it does not state ‘new’, or purchase vs lease. I will try to clarify.

 

[piekas]

if you run your VIN thru TOPiX and your car is not flagged, your car is not affected. This fact has been posted here many times. The recall states only specific/certain cars are affected and it is not sequential by VIN.

I was referring specifically to the NHSTA filing from July 18, 2024, which explicitly states that the issue is sequential by VIN.

 

[Ayepace]

New version of owner notication letter dated July 30, 2024. From NHTSA.

 

[dernotte]

I got an email from the Jaguar Land Rover consumer affairs specialist assigned to assist me with H484.
In the email, he provided an estimate for a "fair market value" from Kelly Blue Book (KBB)/ Autotrader Canada, at 24K$ for my HSE.
Fun fact : He mentioned that if I pick the trade in option, the retailer will finalize the trade and place me in a new vehicle at very little cost to me. If I do the math, I receive 24K$ + 10K$ (bonus from JLR), and I have to pay 125K$ + few option + tax + special tax for car above 100K$. The difference is not what I call "very little for me", it is over 100K$.
I told him that I would go with the repair option and I would like JLR to add a 5 year of JLR warranty on the car for the annoyance of driving a car with only 72% of the battery for a few months. The repair option is the only option without the 10K$ bonus from JLR. This 5 years warrany is worth less that 10K$ so it is a fair proposal. Let's see what he says.

 

[Pollo de muerte]

I got an email from the Jaguar Land Rover consumer affairs specialist assigned to assist me with H484.
In the email, he provided an estimate for a "fair market value" from Kelly Blue Book (KBB)/ Autotrader Canada, at 24K$ for my HSE.
Fun fact : He mentioned that if I pick the trade in option, the retailer will finalize the trade and place me in a new vehicle at very little cost to me. If I do the math, I receive 24K$ + 10K$ (bonus from JLR), and I have to pay 125K$ + few option + tax + special tax for car above 100K$. The difference is not what I call "very little for me", it is over 100K$.
I told him that I would go with the repair option and I would like JLR to add a 5 year of JLR warranty on the car for the annoyance of driving a car with only 72% of the battery for a few months. The repair option is the only option without the 10K$ bonus from JLR. This 5 years warrany is worth less that 10K$ so it is a fair proposal. Let's see what he says.

For whatever reason I'm getting a much better offer from JLR. Obviously needing to translate from US to Canadian dollars, but they are offering me a new '23 MY HSE for about $25k after TTT. I'm getting $35k on the "trade" plus an additional $10k. I found a '23 in Borasco Grey for $65k that I don't love, but I can live with it. We're trying to figure out the taxes since I'm not really trading in my old I Pace, but returning it, so we are not sure if I pay taxes on the full price or after deducting $35k.

It was slow going with JLR until I got the dealer involved. I searched around until I found an acceptable car, and then I reached to the dealer and explained the situation and forwarded them my recall letter. The sales manager got involved with JLR and a few days later I got what I thought was a not-great-but-decent offer.

My wife thinks I'm crazy not to take the deal, but I'm on the fence. If I avoid that $2500 in taxes, then I'll do it. If I don't then I'll ask the dealer and JLR to find a little more money for me. We'll see.