[Ayepace]

Canadian members not willing to wait for snail mail may want to contact Jaguar at 800-668-6257 ( phone number noted on Transport Canada page Recall Details - Canada.ca).

 

[Photon2.0eV]

Received my H484 letter on April 30th. It is identical to the letter Ayepace posted earlier. Basically you can call all you want, but there is still a waiting game since JLR is awaiting parts before they call those affected. My take has been early on that if you do not have patience this is not the car for you. Remember how often we know more than the service writers at the dealerships.

 

[suburban_gorilla]

Received my H484 letter on April 30th. It is identical to the letter Ayepace posted earlier. Basically you can call all you want, but there is still a waiting game since JLR is awaiting parts before they call those affected. My take has been early on that if you do not have patience this is not the car for you. Remember how often we know more than the service writers at the dealerships.

I agree. I am willing to wait, I've said it a lot here and I waited two months for the module replacement. My car is working perfectly after the latest warranty repair so at least I have it in my possession and I can enjoy it while I wait. I am just curious about the process and interested in the logistics.

 

[Photon2.0eV]

I believe it safe to say JLR is curious about the process and is interested in the logistics also at this time. I wonder if they are working on any 2025 models?

 

[Vinsuz]

I wonder if they are working on any 2025 models?

There are shots of the RR EV on Reddit (if Reddit is to be believed).

 

[dernotte]

I was passing by my dealership this morning and decided to stop and talk to someone instead of calling them about H484. They told me they still have no idea nor clear direction from JLR, and JLR is still questioning themself about what to do, and they can step back on the battery replacement option ???
They also told me that H441 is mandatory for H484, and they could do it on the spot within 30 min without appointment. Last time I try to get it the car stood in the parking lot of the dealership for 4 days without moving and they never touched it despite my appointment for H441.. I collected it back because I needed the car for the weekend.
I told them that H441 is a waist of time at this point since I can limit myself to 75% of charge and if the software detects a bad cell they won’t replace it because of H484, but he insisted…. So I am in the waiting room for 30min. At least I will be able to rescan the BECM module to detect the new PID exposed by H441.

 

[Topdown500]

H441 installed ticks the box but unless you charge to 100% a few times no cells will identify. Sticking to 75% gives better range rather than locking out at 72%. H484 battery replacement process will not get started unless H441 is installed. So you have done everything required as per H484. Hope you get a new battery sooner than later.

 

[rcomeau]

I was passing by my dealership this morning and decided to stop and talk to someone instead of calling them about H484. They told me they still have no idea nor clear direction from JLR, and JLR is still questioning themself about what to do, and they can step back on the battery replacement option ???
They also told me that H441 is mandatory for H484, and they could do it on the spot within 30 min without appointment. Last time I try to get it the car stood in the parking lot of the dealership for 4 days without moving and they never touched it despite my appointment for H441.. I collected it back because I needed the car for the weekend.
I told them that H441 is a waist of time at this point since I can limit myself to 75% of charge and if the software detects a bad cell they won’t replace it because of H484, but he insisted…. So I am in the waiting room for 30min. At least I will be able to rescan the BECM module to detect the new PID exposed by H441.

IT was definitely quieter at the dealer when I went last week for the AC (although they were short of loaners). Maybe it is a slow time without seasonal tire changes.

 

[Snowflake]

Off topic, but I didn't realize the forum gives a different flag for Quebec.

 

[dernotte]

Off topic, but I didn't realize the forum gives a different flag for Quebec.

Are you saying this because of the flag near my name. If yes, it is simply because I am on roaming plan 365/year on my cell. When I am on a local Wifi I have a canadian flag, when I am on my cell data, I am located by the forum in France.

 

[Vinsuz]

Today I decided to call the JLR Customer Relationship Center because I want to know if the H484 battery replacement will restart the clock on the 8 year battery warranty or if it will still adhere to the original date the car was put into service. Despite asking for my VIN number at the start of the call, it was as if the agent had no idea what I was talking about. She then informed me there was an open recall on my car! Yeah, that’s why I called. She said she would have to open a case. I asked why since my car was identified the H484 recall letter. She replied so we could discuss options. What options, like a buyback? “Perhaps”, she said, “is that something you’d be interested in?” She then said she had to escalate the case to her supervisor to understand the options and would call me back.

I honestly don’t know how to feel about this exchange. I asked what would have happened if I hadn’t called and she hadn’t “created a case”? She said the recall would have just gone through the retailer. Considering retailers seem to have less information than this forum, I suggest everyone under the H484 recall call the Customer Relationship Center.

 

[Photon2.0eV]

It has been 9 days since I received my letter indicating parts not available and that JLR will call to find out which dealer I want them to send the new battery pack. I am willing to give them more time to sort out this recall. The warranty question is a good one, but again that too will be answered. There has probably been a precedent or maybe even a law that dictates the warranty time of the new battery. Now with that being said, I can assure you I do not possess 5 1/2 months of patience like "rcomeau".
@Vinsuz : If the supervisor fails to call you it is because he does not have any answers just like the lady at the help desk.

 

[dernotte]

6 new PID are available with H441 on BECM module. I just capture them right after JLR installed the H441. I will monitor the value of regular basis.

 

[Topdown500]

Porsche now recalling more Taycans for same battery cell problems, this puts more pressure on the supply chain.

 

[dernotte]

Porsche now recalling more Taycans for same battery cell problems, this puts more pressure on the supply chain.

… and same root cause :LG Chem.
so now we have GM, kona/hyundai, audi, jaguar, porsche. Who’s next ?

 

[Snowflake]

BMW i4 has had some a very limited battery recalls with CATL cells. It turns out, making batteries last is difficult.

 

[Qtown charger]

BMW i4 has had some a very limited battery recalls with CATL cells. It turns out, making batteries last is difficult.

More precisely, making 100% of your batteries last a long time is difficult.

That said, I doubt there are many, if any, products where 100% of the items maunfactured last beyond the guarantee period. Just the nature of statistics and engineering tolerances.

 

[Snowflake]

Apparently it's tough with airplanes too.

 

[Trielectric]

… and same root cause :LG Chem.
so now we have GM, kona/hyundai, audi, jaguar, porsche. Who’s next ?

Volvo!

 

[Vinsuz]

More precisely, making 100% of your batteries last a long time is difficult.

That said, I doubt there are many, if any, products where 100% of the items maunfactured last beyond the guarantee period. Just the nature of statistics and engineering tolerances.

It’s not so much about lasting; there was an issue in the manufacturing process with a torn anode tab and a fold in the separator.