I got through to the customer rep at last on the …..4827 line. He mentioned that Jaguar strongly prefers the new I-Pace option over the battery pack replacement. I mentioned a willingness to trade only if the deal was too good to turn down.

Many thanks for the assistance received from the Forum.

 

I have a 2019 i-pace first edition. I received my H484 "offer" letter in May. I have called customer relations three times since then, including last week, and got the same answer: a Customer Affairs Specialist will contact me. Crickets. My dealership says it's out of their control. I have been driving around for eight months with a 72% charge limit. Many others have been given options and/or had their issues fixed. It's frustrating.

 

Hi,

Fellow Canadian owner here. Thanks for providing your experiences so far because they are exactly the same as mine. I'm waiting and the waiting is getting agonizing. I've called about once per month since late July and it is always the same story, waiting for the file to go over to Customer Affairs. My last call as of Monday confirmed the file is now with Customer Affairs and I should wait for the person to get in contact, which I believe was via email. I did get a name for the person on my file so I am hoping I hear something soon. I apparently have two buyback cases open right now so I am just hoping for something to break soon - my original buyback claim was initiated in spring of this year.

In the interim my original point of sale dealer has been applying max pressure to get me into a lower spec car already sitting on their lot. meanwhile I've told them about 100 times JLR NA is telling me to wait to hear from Customer Affairs.

 

This is the offer I got for my 2020 I-Pace


Please review the options below and provide a time for me to call and answer any questions you may have or simply select an option and I will begin the process for your selection.

Options for H484 Recall:

Repair: Jaguar Land Rover will replace the full battery-pack. The features and components of the replacement battery-pack will be the same as the battery in your current vehicle so refer to your existing manual for the specifics about the new replacement battery, essentially – the new battery will be the battery the vehicle should have gotten initially. However, the timeline of delivery is unknown and could take months.

Refund: Jaguar Land Rover will repurchase your 2019 Jaguar I-PACE for Fair Market Value based on Kelly Blue Book. This option provides you with a very generous valuation based on the retail price and an excellent condition. You would submit the appropriate financial documents: clean title, paid off liens and leases, etc.

If you have a lien on the vehicle – JLRNA will help with the lien. If you select this option – please send the documents from the document list below.

Replace: Jaguar Land Rover will add additional compensation above Fair Market Value towards any new, landed 2023 or 2024 Jaguar I-PACE. Final amounts will vary based on chosen model, and presence of leases/liens.

If you select this option – please respond to this email with your preferred JLR dealership, send the documents requested below, and pick out your new I-PACE!

Last, please submit any documentation you have not submitted:

Sales Documents
Current Registration
Title
Payoff Amount
Payment History
Any additional documentation necessary
Do not hesitate to ask any questions and I am available for you using the contact information below.

 

I don't remember if your vehicle had any other issues, but if those have been solved or you didn't have any I would go with the battery replacement. You'd take a bit hit if you agree to FMV, even if somewhat sweetened.

 

I would argue to go the replacement route - at least until they make a firm offer.

Yes, I had additional ac issues, but in my case the initial contact and discussion stated that "additional compensation above Fair Market Value" would get me in a new I-Pace for $20-30k out of pocket. I responded that something close to the lower end of that range MIGHT be acceptable. The final offer came in significantly below $20k, and coupled with a chance to cancel an extended warranty policy for $4800 the final choice was a no brainer.

I strongly believe the key is to engage with JLR along this route, find a replacement, and make it known to the dealership you are interested. These cars are not selling, so any chance to get one off the books should be well received.

 

Here is a one week update as I consider replacing my 2019 I-Pace with a 2023 or 2024 I-Pace

Here's some background for anyone who might be new to the discussion-

The 484 recall involves replacement of the entire battery pack. This was once listed as a $50,000 part although certainly the cost would be less for JLR. Batteries are not available at present and there is some discussion that the factory which makes the batteries would have to retool to make new ones. Jaguar has stopped making the I-Pace but has existing inventory. JLR therefore has offered current I-Pace owners the option to trade for a new I-Pace. One forum member who accepted the offer indicated the offer was "too good to pass up." Another forum member indicated the process can take two months.

My car has less than 30,000 miles on it and I tend to keep cars 10 years or more. I therefore would be fine with battery replacement but am willing to go with the flow if a new car is the best solution. A friend of mine was involved in the Volkswagen "Dieselgate" automobile buy back a few years ago. His out of pocket costs were around $2,000. The first offer I received from a dealer for trading my I-Pace for a new I-Pace was in the $30,000 range. JLR has more money than I do; I would be interested in a dollar figure closer to the "Dieselgate" price. Otherwise I am happy to wait for batteries or a better offer.

About 10 days ago I let my JLR case manager know that I would consider the trade option instead of waiting for new batteries. Within a couple of days my information had been forwarded to a Consumer Affairs Specialist. He contacted me and asked me to identify an I-Pace that would work for me. I did so within 24 hours. He emailed me back stating he had contacted the dealership and provided me with the contact information for the sales manager. I phoned the sales manager and left a message. There has been no return contact. 5 days later the consumer affairs specialist contacted me for a progress report. I let him know that there had been no return contact and gave him the identity of a different I-Pace at a different dealership in case the first dealership was not interested.

I've let my home dealership know of the situation. They have a 2023 I-Pace they would be willing to talk about (Id prefer a 2024) so aren't really motivated to put any pressure on JLR or other dealers to move things along.

My recommendation so far is to deal only with folks who are familiar with the 484 recall at both the JLR level and the dealer level. Sales managers seem familiar with the recall but the general sales force is not. If you find yourself explaining the recall to someone, you are likely wasting your time and would be better off asking to speak to a manager or someone who is familiar with the recall.

There are certainly many folks on this forum who are more knowledgeable than me so please feel free to fact check any statements.

 

Here is a one week update as I consider replacing my 2019 I-Pace with a 2023 or 2024 I-Pace

Here's some background for anyone who might be new to the discussion-

The 484 recall involves replacement of the entire battery pack. This was once listed as a $50,000 part although certainly the cost would be less for JLR. Batteries are not available at present and there is some discussion that the factory which makes the batteries would have to retool to make new ones. Jaguar has stopped making the I-Pace but has existing inventory. JLR therefore has offered current I-Pace owners the option to trade for a new I-Pace. One forum member who accepted the offer indicated the offer was "too good to pass up." Another forum member indicated the process can take two months.

My car has less than 30,000 miles on it and I tend to keep cars 10 years or more. I therefore would be fine with battery replacement but am willing to go with the flow if a new car is the best solution. A friend of mine was involved in the Volkswagen "Dieselgate" automobile buy back a few years ago. His out of pocket costs were around $2,000. The first offer I received from a dealer for trading my I-Pace for a new I-Pace was in the $30,000 range. JLR has more money than I do; I would be interested in a dollar figure closer to the "Dieselgate" price. Otherwise I am happy to wait for batteries or a better offer.

About 10 days ago I let my JLR case manager know that I would consider the trade option instead of waiting for new batteries. Within a couple of days my information had been forwarded to a Consumer Affairs Specialist. He contacted me and asked me to identify an I-Pace that would work for me. I did so within 24 hours. He emailed me back stating he had contacted the dealership and provided me with the contact information for the sales manager. I phoned the sales manager and left a message. There has been no return contact. 5 days later the consumer affairs specialist contacted me for a progress report. I let him know that there had been no return contact and gave him the identity of a different I-Pace at a different dealership in case the first dealership was not interested.

I've let my home dealership know of the situation. They have a 2023 I-Pace they would be willing to talk about (Id prefer a 2024) so aren't really motivated to put any pressure on JLR or other dealers to move things along.

My recommendation so far is to deal only with folks who are familiar with the 484 recall at both the JLR level and the dealer level. Sales managers seem familiar with the recall but the general sales force is not. If you find yourself explaining the recall to someone, you are likely wasting your time and would be better off asking to speak to a manager or someone who is familiar with the recall.

There are certainly many folks on this forum who are more knowledgeable than me so please feel free to fact check any statements.

Seems things are starting to move for you. Your local dealer should welcome the chance to close a deal and have a loyal customer choose them for warranty work over the next 5yrs.
Keep at it, you'll get to the end soon.

 

@MartyO , does the 30.000$ ish includes the 10.000$ bonus JLR is putting at the top of the "fait market value" ?

 

The quarterly report indicates they are not having much success at remedying H484 cars. The number is a bit low. Counts only for US.

 

Interesting 19 remedied. A good number of those "19" are documented on this forum. I recall at least 6 amongst forum members.

Would be interesting to hear what is holding up the others - demanding a new battery or lack of good deals, or not communicating with JLR and just letting the world go by.

I'm glad to have resolved my case, happy with the deal achieved, but curious why this is taking so long unless most owners insist on having a new battery.

 

Yeah I'm still in that 90%...

 

" demanding a new battery or lack of good deals, or not communicating with JLR and just letting the world go by."
All of the above, my specialist has gone radio silent. Initially trade in offer was pathetic. Local dealer had no real knowledge of the campaign so were expecting sticker for their 2024 models. No communication on battery queue... I guess I'm going to have to chase more people down more often which shouldn't really be on me for their recall. It's not like it is thousands of vehicles, a couple of hundred should be more customer focused for them sad to say...

 

My battery pack replaced on August 15, 2024 under H484 recall. Looks like I am part of the"19 remedied."

 

@Photon2.0eV do you know went JLR put you in line in the waiting list ?

 

I called JLR on July 5, 2024 after receiving letter to call them with my preference of the 3 options. JLR asked where to send the battery and 10 days later the battery pack arrived at Jaguar West Ashley Charleston, SC. After hanging up with JLR I called the dealer and took the first appt. August 8th (repair completed August 15th) and let them know the battery was on its way to them. The battery arrived 2 weeks before my appt. How this all happened I have no idea.

 

You're lucky. I think it took 1 or 2 month to officially put my name in the queue. When I had my first contact with the JLR CRC guy, even if I told him that I wanted a brand new battery, he reiterated over the 3 options, insisted on the no ETA for new battery and encourage me to look for a new 2023-2024. And then he kept asking every week about my final decision, until he asked me what is the dealer name to ship the battery to when it arrives, with no ETA, he insisted once again. He did it on Oct 4th. My first discussion with that guy started on Aug 4th.

 

My experience was the way it should have happened for all those under the H484 recall. @dernotte : Keep us posted on your outcome.

 

It is official. My buyback is now confirmed. I finally heard from JLR Legal yesterday via e-mail which confirmed everything and spelled out the three options, and I have my call with them today at 1:00 PM to discuss. The email says the trade option is limited to '23 and '24 MY I-Paces but there isn't a single 2023 in inventory in my province but lots of brand new / very lightly used '24s, which I am not interested in. The market value they are offering on my car is low so it is looking like I'm going into my pocket regardless of what happens.

I'm happy to have heard from them but I'm nervous and worried.

Wish me luck. I will report back.

 

Wish me luck. I will report back.

Best of luck! I hope you end up with a great deal and the one you want.

 

Hi Guys,

We had a logistical hiccup but the process is fully underway now.

I learned they have a team of four people managing this whole debacle. The people are excellent to deal with and it seems there is an understanding on the Corporate level at least that this is an absolute debacle. They are doing the best they can to remedy this situation but each case is different and there are a lot of moving parts to make this work. There is a willingness to make this right and it seems they are going to do the best they can. No I am not a shill, I just spent a lot of time talking to the rep trying to understand what is happening.

All of the cars that are not repaired will never see the road again: they will be taken somewhere in the New York/New Jersey area to be parked, dismantled and scrapped/recycled.

The replacement option is only on a 23/24 vehicles in stock. that is it. They work with you to try and find a deal if you want a replacement car but if that doesnt work out, you get a cheque. As I stated before, a repair is not in the cards for me for reasons unrelated to the recall/HV battery issue otherwise I'm pretty sure I'd have opted for the new battery.

Based on what I understand of the true extent of this problem, I do not recommend anyone consider anything other than a '23 or a '24. There may be some willingness to accommodate certain customers with a non 23 or 24 but I would not go this route.

In my case, I have narrowed this search to three vehicles nationwide, which is really just one vehicle in reality. My wife is furious and won't be on board if I've gotta top up the deal with a significant sum to make this happen. On the other hand, it isn't realistic to think there shouldn't be some sort of cost given this is an upgrade on a 5 year old car and the replacement is brand new and minty fresh. The whole proposed plan can still fall apart if the dealer in question doesn't want to play ball with the process.

I figure I'll know within a week to ten days. In the meantime my car has to go in for scheduled maintenance and a laundry list of gremlins as well.

Realistically I don't like my chances so I feel I'll likely be taking the cheque and walking at the end of all of this..... and that makes me really sad. This whole thing is just so sad. I hope it works out for others though.

I'll keep you all posted.

 

Hi Guys,

We had a logistical hiccup but the process is fully underway now.

I learned they have a team of four people managing this whole debacle. The people are excellent to deal with and it seems there is an understanding on the Corporate level at least that this is an absolute debacle. They are doing the best they can to remedy this situation but each case is different and there are a lot of moving parts to make this work. There is a willingness to make this right and it seems they are going to do the best they can. No I am not a shill, I just spent a lot of time talking to the rep trying to understand what is happening.

All of the cars that are not repaired will never see the road again: they will be taken somewhere in the New York/New Jersey area to be parked, dismantled and scrapped/recycled.

The replacement option is only on a 23/24 vehicles in stock. that is it. They work with you to try and find a deal if you want a replacement car but if that doesnt work out, you get a cheque. As I stated before, a repair is not in the cards for me for reasons unrelated to the recall/HV battery issue otherwise I'm pretty sure I'd have opted for the new battery.

Based on what I understand of the true extent of this problem, I do not recommend anyone consider anything other than a '23 or a '24. There may be some willingness to accommodate certain customers with a non 23 or 24 but I would not go this route.

In my case, I have narrowed this search to three vehicles nationwide, which is really just one vehicle in reality. My wife is furious and won't be on board if I've gotta top up the deal with a significant sum to make this happen. On the other hand, it isn't realistic to think there shouldn't be some sort of cost given this is an upgrade on a 5 year old car and the replacement is brand new and minty fresh. The whole proposed plan can still fall apart if the dealer in question doesn't want to play ball with the process.

I figure I'll know within a week to ten days. In the meantime my car has to go in for scheduled maintenance and a laundry list of gremlins as well.

Realistically I don't like my chances so I feel I'll likely be taking the cheque and walking at the end of all of this..... and that makes me really sad. This whole thing is just so sad. I hope it works out for others though.

I'll keep you all posted.

Happy to hear one of our northern neighbors is finally getting somewhere on this topic.

From my perspective the new 5yr warranty was worth >$5k - I had just started an independent extended warranty at $4800 for 4yrs, which was totally refunded. The 6yr scheduled service was going to be $1200, and subsequent 8yr and 10yr services would have been extra. Totalling all that $10k out of pocket seems a winning situation. Anything beyond that (+/-) seems to be peace of mind and personal preference.

 

The quote I got from JLR was 25k$ CAD for my 2019 HSE, and a decently equipped IPace that could match my HSE is around 120k$ + tax + luxury tax (any car above 100k fall under this category) , so you need to pay at least 145k$ CAD for a brand new one.

 

Ouch. Even with exchange rate differences that is unreal comparwd to $76k plus sales tax here.

 

I have to assume there is going to be a heck of a lawsuit against LG coming in the pipeline at the end of all of this. Imagine the damages!

 

I am concerned about my situation. There seems to be (from my perspective) 3 situations for 2019 owners:

1: US/Canada (and elsewhere?) which got the H484 recall that are now arguing about the 3 options of new battery, buyback and exchange for new model. Things are moving but incredibly inconsistent offers from JLR to different owners.

2: 2019 owners in the US that have gotten the H514 recall that are waiting for some crumbs of some sort (expectation is that they should be treated like H484 since they have the same issue, JLR just took more time to reach that conclusion). Hope of some resolution but nothing other than limited charging and restrictions.

3: Canada (and presumably elsewhere) where we have a 2019, we know we have a suspect battery (but not officially recognized, so no restrictions as of yet) and likely have a near zero real-world trade-in value. Not even on the list of where there might be some hope of some compensation for the loss in value.

All groups bought the same car with the exact same issue, but very different situations.

 

Good Day Friends,

Without getting into specifics my resolution is now officially dead because I believe the retailer tried to screw corporate and me at the same time on the transaction. The priorities of corporate and the dealers are not aligned in certain areas and now they've identified the problem. This is very unfortunate for me but likely a positive development for other Canadian customers interested in deal-swinging whose resolution cases follow mine.

In other news I took my car in for a service appointment this week as I still own the car in the interim and I feel continuing to maintain it is the responsible thing to do.... and that experience confirmed I made the right decision to walk. The service experience has always been a running frustration with owning this vehicle for me and I realized I don't want to deal with these people for 8 to 10 more years and other dealers are just too far away. Have other owners on the CPO extended warranty terms had to pay for software updates out of pocket??!?!?

I'm waiting on the finalized details and that will be it for me and my relationship with Jaguar. I hate to close this post with a non sequitur but given the events of this week with the hoopla around the rebranding, in my case moving on is probably for the best long-term. Sigh.

I assure everyone they are trying to do right by the owners. I'll be very sad to return the car but I'm now okay with moving on.

Best wishes to everyone. Thank you.

 

Good Day Friends,

Without getting into specifics my resolution is now officially dead because I believe the retailer tried to screw corporate and me at the same time on the transaction. The priorities of corporate and the dealers are not aligned in certain areas and now they've identified the problem. This is very unfortunate for me but likely a positive development for other Canadian customers interested in deal-swinging whose resolution cases follow mine.

In other news I took my car in for a service appointment this week as I still own the car in the interim and I feel continuing to maintain it is the responsible thing to do.... and that experience confirmed I made the right decision to walk. The service experience has always been a running frustration with owning this vehicle for me and I realized I don't want to deal with these people for 8 to 10 more years and other dealers are just too far away. Have other owners on the CPO extended warranty terms had to pay for software updates out of pocket??!?!?

I'm waiting on the finalized details and that will be it for me and my relationship with Jaguar. I hate to close this post with a non sequitur but given the events of this week with the hoopla around the rebranding, in my case moving on is probably for the best long-term. Sigh.

I assure everyone they are trying to do right by the owners. I'll be very sad to return the car but I'm now okay with moving on.

Best wishes to everyone. Thank you.

Sorry to hear your I-Pace time is coming to an end, looks that seems to be the fate for many 2019 owners. I am growing concerned that my model is falling between the cracks in that it is a 2019, but not part of the H484 or H514 recalls, so I think any trade-in value is quickly evaporating (if not already gone).

 

I respect everyone holding out for a permanent solution to the 2019 battery issues. For some parking outside isn’t a big deal - their risk tolerance is high - and ideally Jaguar makes good on H484 type options for all 2019 owners

I wasn’t willing to wait.

Winters here in Chicago are harsh - street parking can be tough to find - and my charger is in the garage. While I imagine the odds of a fire happening are extremely low - I’m not willing to put my family at risk nor deal with all the hassles that seem to be unfolding.

I sold my 2019 Borasco Grey iPace to Carmax and leased a 2025 BMW iX. I was surprised they bought it with the Traction Battery fault and 72% charging - but all went fine.

The lease deals on the iX are silly good right now - the cabin and tech are next level - and it’s faster than the iPace. With that being said - the morning I turned my car in I simply sat in it and savored the moment.

The perfect size - the sleek looks - the responsive handling - the exclusivity - there are so many things that made this car special. I’m going to miss it and it’s just crazy it’s come to this - but as an early adopter it’s a risk I knew I was taking.

I still have a 2022 F-Type for that Jag feeling - but the iPace was in a class of its own.

Hoping Jaguar makes everything right for those hanging in there…

 

Thanks Q-town. I did feel that $5K-$10K was a dollar figure that other I-Pace forum folks were spending to get new I-Paces and the best offer I received was closer to $30K. I am suspicious that people in California were treated better than others perhaps due to the class action lawsuit there. This is just a theory. But at any rate, my 2019 I-Pace is safe and a pleasure to drive. Good luck to others as they navigate the process. Since batteries do exist, there is no reason in my opinion for I-Pace H484 recall owners to pay excessive amounts for new replacement vehicles unless they just want a new car.

 

The lemon laws there are much more favorable--i doubt it has anything to do eith the lawsuit

 

Hello All,

Well I received my package with the forms in late December and I promptly sent back the acknowledgment. The forms are very basic and straightforward and I am not required to sign an NDA. My case manager said my cheque has been requested but it would take a further 30 to 60 days for it to be issued by accounting (!). In the meantime I have been driving the car around gingerly hoping some idiot doesn't crash into me and wreck everything. After much further agonizing I decided to ask if I could surrender the car early and JLR NA agreed.

So my surrender appointment is set for 2:00 pm this Saturday. It is upsetting just thinking about it and as I write this post I feel like I am going to cry... and probably will for sure on Saturday when this is all over. I know, I know.... it's just a car but I'm attached and it is going to be hard. It has been a fun ride and I've thoroughly enjoyed this car while I've owned it. After thee years, seven months and ten days, the time has come to move on. This is not the outcome I wanted but it is for the best.

Thank you all for your kindness and for being a supportive community.... everyone's contributions here have been so helpful navigating this ownership experience and there is a wealth of valuable information here for others. Good luck to you all and I wish you many miles of joyful motoring ahead.