[23iPace]

Sounds like the new software may have detected an issue with your battery and you’ll probably have to take it to the dealer for repair. Keep us posted.

 

[usarcher]

Sounds like the new software may have detected an issue with your battery and you’ll probably have to take it to the dealer for repair. Keep us posted.

They just called, Jaguar UK wants the car back to the shop so their techs can work with the dealer's EV tech to run diagnostics. I'll be keeping it parked outside until I can get it there, waiting to find out what they will do about a loaner as one wasn't available during the wiring harness work nor do they have one available currently...

 

[usarcher]

Well I was pleasantly surprised to be given another First Edition I-Pace as a loaner. So I’m happy to not have to go back to gas and the only real difference is it has the white interior vs mine being black. I’ll post updates as I get them.

 

[pbmusic]

LOL how long after the update before the range computer gets the first clue what's going on

 

[usarcher]

LOL how long after the update before the range computer gets the first clue what's going on

My guess-o-meter wasn’t affected at all by the update. Maybe someone took your car for a joyride with A/C blasting, gunning it at stop lights, and hammering the brakes.

 

[luc.schneider]

OK so thanks to Wattcat, I just discovered that my battery has been degraded to 62 kWh, due to the H441 recall software.
Any info about this from Jaguar? No, of course not. Only Wattcat honestly warned me about this.

 

[Brendon]

OK so thanks to Wattcat, I just discovered that my battery has been degraded to 62 kWh, due to the H441 recall software.
Any info about this from Jaguar? No, of course not. Only Wattcat honestly warned me about this.

That is pretty close to the 75% threshold that it's supposed to limit charging to if it detects an issue. Though that is supposed to be paired with a dash light. That said, seems awfully concidental. It's like it re-learned your charging threshold as the new upward limit.

 

[Pollo de muerte]

Took my '19 I Pace in today for the software install while I waited. As advertised, it took about an hour and a half. Unfortunately the service advisor came out and informed me that the car immediately threw a traction battery fault after the software was installed. They immediately put me in an Audi A5 convertible loaner and gave me an ETA of Thursday for my car to be ready. We'll see.

 

[Brendon]

Took my '19 I Pace in today for the software install while I waited. As advertised, it took about an hour and a half. Unfortunately the service advisor came out and informed me that the car immediately threw a traction battery fault after the software was installed. They immediately put me in an Audi A5 convertible loaner and gave me an ETA of Thursday for my car to be ready. We'll see.

If they are able to rectify a battery issue (assume it is with an actual cell) within a week I think they will set a record.
I'm not even sure if Jag knows how to handle these situations yet. They haven't offered much guidance on Topix to dealers about how to handle faulty batteries last I looked.

 

[Pollo de muerte]

If they are able to rectify a battery issue (assume it is with an actual cell) within a week I think they will set a record.
I'm not even sure if Jag knows how to handle these situations yet. They haven't off ered much guidance on Topix to dealers about how to handle faulty batteries last I looked.

I don't think it will be a quick turnaround. I just got a call that a tech backed my car into another vehicle in the service area. It was pretty minor from the pictures, but they are ordering a new bumper and hatchback. Not a good day at the service department. This shouldn't show up as an accident on CarFax, right?

 

[Brendon]

I don't think it will be a quick turnaround. I just got a call that a tech backed my car into another vehicle in the service area. It was pretty minor from the pictures, but they are ordering a new bumper and hatchback. Not a good day at the service department. This shouldn't show up as an accident on CarFax, right?

I believe any repairs over $750 have to be reported to the DMV here in CA, but since it didn't happen on a roadway that may not be the case here. Can't say I know for certain. Either way, if they are a 'carfax' shop as most dealerships are, I would expect it to show up in the service history, even if an accident isn't logged.

 

[john35967]

Yep, must be that first module is the only one that's impacted. In theory that means that the latest version for all modules after the update should read: BS-AAL-BF-AF-BE

I have a 2019 HSE when I go under update it only shows my inform panel update back in dec when I go to car shows nothing except check for update.

 

[john35967]

We got our H441 software update (2019 HSE). My wife parked the car back in the garage again and we decided to charge it. It stopped at 75%. We had summer road trip plans (from Alberta to BC). 75% range is going to severely cramp our ability to do this. Will evaluate whether we keep this although who would buy a large expensive car with 300 km range.

75 percent means you need a new battery after update we are getting 100 percent but only bad batteries are getting 75 percent

 

[Docrwm]

Just had the new software installed and brought my car home last night. Charged overnight to 79%. So, I can exceed 75% still. The charging curve is a bit different from before, it’s more jagged and not at the max level as continuously. GOM says 222 miles range on 79% charge

 

[Ayepace]

As posted in the horrid range thread...

Official recall letter arrived today.

Reading through this thread shows that many of you ignored its text. It reads "As an extra precaution, until the recall is completed and for the following 30 days, you should avoid charging to more than 75%" (I added the bolding.) Many of you promptly charged beyond 75%.

So, I am not surprised that the GOM is wonky (more than usual). They may have some special logic built-in for those first 30 days, or they're betting existing problems are found in the first 30 days.

 

[stuart.mcknight]

Cross posting I know but
So I don't know if this might help some people. I had the safety update applied and although I didn't get any issues with charging, I found that if I did a "spirited" acceleration burst of about 20 seconds, I lost about 50 miles on my range which never came back until I plugged back in and reset the GoM with the two pedal trick. Just plugging in didn’t fix it and the GoM never seemed to realize that the 20 seconds was an out-of-norm and not indicative of driving style long term. I called into my dealer and their EV tech said there was a new powertrain module update which helped as there had been issues with syncing between the powertrain and the battery modules. Anyway, today they updated the powertrain, and so far things look promising. I will watch it over the next few days.

 

[Ayepace]

Scanned image of customer letter for 2019-2020 attached. I expect 2021-2024 letter to be different.

 

[dernotte]

Did not get any letter from JLR yet, here in Montreal.

 

[ICDP_EV]

No recall letter here in the UK (not surprising considering how poor JLR CS is). I read the UK letter online and it does not mention owners should limit their max SoC to 75% for 30 days. It simply states do not charge more than 75% and to charge away for building while the recall update competes (which is not long if OTA).

I was not charging when the update Installed and it did so without issue. I have subsequently charged to 100% and my max predicted range is 265 miles.

The letter does indicate that in the event of any issue being found during the update, your battery max SoC will be limited automatically to 75% and that you should book a repair.

 

[Docrwm]

Ok, now for the first time the car doesn't recognize my key fob. It was good Thursday when I picked it up and yesterday to drive it. This morning it opened the doors but when I hit the start button I got the "Key Fob not recognized" message. Got my spare and it worked fine. If its the battery in the fob why is it opening the doors, etc.? Hope this isn't the software install but just a weak battery in the fob. Have ordered CR2032 batteries and will replace to see if that clears this up.