This one is very interesting on multiple levels. He's helping out a guy whose Model X has lost 35% charge over one week while parked at the airport while the guy is on a trip. The guy is in Vegas and on the phone with Nyland and he unlocks the car for Nyland and lets him drive to the charger in the garage. There is a freaking bank of chargers all with Teslas and Leafs and eGolfs as far as the eye can see. He gets the car to charge but he's unfamiliar with the new interface; see the memorable quote starting at 11:20 or so. There seem to be mysteries and buggy software updates for Teslas too ...