It really does seem hit or miss with the quality of the dealerships. I have had good experiences with the Jaguar dealer service department (small things, but they were very attentive). The local Range Rover dealership (different owner) has been indifferent at best.
I wonder if it has something to do with our Jaguar dealership also selling Aston Martins and the level of customer service that AM owners demand?
FWIW, neither of the cars were purchased from these local dealerships.
I get so many compliments on my car (my wife was cracking up at all the comments as we winded our way through the drive-up COVID vaccination center), but I can't bring myself to recommend it without a bunch of caveats including the longterm viability of Jaguar in the US.
Sorry to hear, agree this is not ok. But in my area I don’t really see JLR dealers “acting” like luxury dealer, they sadly feel more Chevy/Ford. And I am in NoVA-MD-DC area so I can’t imagine it gets better elsewhere. It’s one of the reason I hesitate to recommend Jaguar as a “luxury” brand. The cars are great, it’s the dealers.