Sorry, I can't help here. I had the same issue a few weeks ago. I had

• Loaded the latest maps from a USB
• Deleted my nav history from the Here web page. It was full.

No idea if that helped, but the NatNav was working fine after this, but you already did all of this, so... No clue.

 

Yes, thanks, I believe your post was the one that inspired me to delete history. I did this on the car screen because, as far as I know, there's no way to do that online with Pivi (just looked in the account and didn't see anything). I did flip Journeys on just to see if I could force some interaction, or at least see what it records. Will see how that goes tomorrow.

 

Well, turning Journeys on did prove that the GPS is working fine -- the route was perfectly captured and pushed to the cloud. Alas, it didn't cause the nav software to reset.

Going to try a full power-down reset this weekend.

 

And disconnecting the 12V had no effect.

 

At this point the dealer probably needs to reload the software. Or use a phone to navigate.

 

Disconnecting the 12V didn’t help either.

 

No, indeed it didn't. It's annoying, but the phone works OK, and I don't have a week to leave it in the shop. Thinking I'll just wait for the next OTA software update to see if that causes a reset.

I also noticed that the clock in the car is about 8 minutes fast now. I don't see a way to set the time; it's apparently connected to the GPS?

Again, I believe the GPS itself is fine; I turned on Journeys and it and the app are accurately tracking the position of the car.

 

Disconnecting the startup battery had no effect on your Pivi Pro car due to the IMC having its own backup battery. You would need to remove that battery as well as cutting startup battery power to the IMC (pull fuse rather than disconnecting the startup battery) to cause a hard reboot (soft reboot is the power switch method).

Yes, clock gets set by external signal unless you turn that off via settings if you can on your generation car.

 

Disconnecting the startup battery had no effect on your Pivi Pro car due to the IMC having its own backup battery. You would need to remove that battery as well as cutting startup battery power to the IMC (pull fuse rather than disconnecting the startup battery) to cause a hard reboot (soft reboot is the power switch method).

Interesting... none of the guides I found said anything about this; is there something you can point me to with instructions for how to do this (where the IMC backup even is and which fuse to pull)?

Yes, clock gets set by external signal unless you turn that off via settings if you can on your generation car.

I can't find a setting anywhere; the older setting referenced online in places doesn't exist on the version of Pivi I have (latest).

 

The IMC was renamed in Pivi cars.

You have to disassemble the center console to get to it.

I suggest booking it in to a dealer. It may just take a reset/unlock via TOPIx Cloud. However they may not be able to help until all the issues of the cyber attack are resolved.

 

So, interesting conclusion to this today (well, at least I hope this is the final word...). I'll note first that I did fully charge overnight in anticipation of a road trip today, though that's not the first time in the last few weeks since this started that I've done that. When I started the car this morning, noticed it was taking longer than usual for the nav display to come up on the driver console. I was initially hopeful, but when it did come up, it was back to blank and I was still in Europe on the main map. But i did get a strange notification about a charger being available with what looked like lat/lon coordinates, instead of the message I have been getting about no charging being in range. That said, it couldn't plot a course to this charger because I'm guessing I don't have European maps. Otherwise, no change.
Went to my first appointment, and when I started up afterward, about five minutes into the drive, the maps and nav suddenly appeared with the correct location!
I'm wondering if this whole thing was somehow connected with the cyber outage, and that maybe in the process of trying to fix the original stuck location issue (reloading maps and such), it got into a place where it needed to call the mothership to finish the process, but mom wasn't online... and now she is back?
Anyway, glad to have it (hopefully) resolved -- we'll see how it does on the road trip today. And who know which or if any of the interventions made any difference; just wait it out (and hope you're not in a cyber outage?) seems to be the solution.