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I use the mechanical key at least twice per week and you push on the front of the door handle and pull the back of the handle out with your other hand, sometimes my hand is mostly grabbing the cover piece and pulling. Never had a problem with it coming off.
That’s good for you. I have been having issues w the handles on mine and it was in for repair but they never fixed it all the way and obviously those pieces were not put on properly. My handles do not close flush so if you don’t push on it it sticks out a little even after locked so that’s how it must have flown off.
 
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