Correct SG. I started the pre-conditioning from the app about 10 minutes before I drove, came in, and it was blowing hot air. Started the car, and it blew hot air all the way to my destination 25 minute drive. I took care of business, and a couple hours later, turned on the car and it blew cold again.
The second time was when I pulled over the side of the road, and tried to restart it to no avail and blew hot the whole way to my destination, parked for a couple hours, and blew cold again when I restarted it.
Haven't had this issue when I pre-condition when it's not plugged in. I'll try to pre-condition again while plugged in, and see if it happens a third time.
I'm pretty patient since I understand its a new model, and 2019 is the first of its kind. So I can gloss over the squeaky brakes, or screen freezing up randomly, or laggy interface. But blowing hot air in 100-110 degree heat, and I sweat so much anyways, kinda stinks. Literally. 😓