There are a few threads on this since it's a common issue many on the forums here before you experience this few lucky ones haven't. I have been in three times for this for software upgrades and the last time to have the telematics control unit replaced. Since they replace the TCU my screens have been solid not completely bug free but pretty solid and haven't turned off at all. Ask your local dealers if they have dealt with this. Call around to see if one has experience with the issue. The dealer I went to, went to school on my car, 1st to be serviced at their dealership.Hi
Can someone help
My I pace is fully charged but both the upper and lower display panels are not turning on when i am driving
thanks
LP
I see you're in Temecula...which dealer did you wind up going to?There are a few threads on this since it's a common issue many on the forums here before you experience this few lucky ones haven't. I have been in three times for this for software upgrades and the last time to have the telematics control unit replaced. Since they replace the TCU my screens have been solid not completely bug free but pretty solid and haven't turned off at all. Ask your local dealers if they have dealt with this. Call around to see if one has experience with the issue. The dealer I went to, went to school on my car, 1st to be serviced at their dealership.
What telematics and infotainment versions are you on?Same issue a couple of weeks ago. Blank Infotainment and climate screens. Climate system running all the time. Incontrol app cannot connect to the I-Pace. Brought it into SF Jaguar, and they updated the IMC software. Once they did the update, all of the issues disappeared. Everything continues to functioning correctly.
Haha I'd love to but the entirety of the Incontrol Remote app has not worked consistently since day 2 of owning the car. Even after refreshing and waiting for several minutes, the app always shows a last updated date/time of at least 3 days ago. Currently the last time it updated was 3/15 at 2pm so all the information it shows on Page 1 is from that date/time, so nothing is accurate. Trying to precondition results in an error message after about 1 minute saying "It is taking longer than expected to contact your vehicle. The request is still in progress"...then it just stops trying. Then if you hit the precondition button a second time, it will try again for another minute then say "Sorry, we were not able to start Remote Climate. This may be because of a connection issue between your device and the vehicle". I have a case open with JLR about this (open for 2 weeks now) and they have no idea what's wrong. We've tried with my phone on data and the car on WiFi, my phone on WiFi and the car on data, vice versa and every other combination. So far in 1 month of ownership I've gotten about 5 useful seconds of accurate functionality from the app. These are the moments I regret not buying a Tesla. =(There is another possibility that might help.
Hit the climate button on your phone before you get into the car. Wait for it to engage.
Or set your Precondition Setting on your phone and car.
These seem to awaken the computers in the car prior to startup.
Haha I'd love to but the entirety of the Incontrol Remote app has not worked consistently since day 2 of owning the car........(
I have a prediction. ^^^Since they replace the TCU my screens have been solid not completely bug free but pretty solid and haven't turned off at all.
I cannot believe a JLR Service Manager missed the key step in the ‘hope method’ of fixing a software glitch; that being the tightly clenching of the eyes and hands while silently mumbling ‘I hope this works’ at least a dozen times.Today a service manager told me for customers that are experiencing the blank screens to do this.
"The only way I know how to try and reset the screen is to lock the vehicle for 10 min and let the car go to sleep to try and reset."
Haha...I'm done, I'm taking Uber.
Yank out the center compartment SIM card, see if that makes a difference. That card is not necessary for anything essential. You lose live traffic and some other stuff, that's about it. Remote App functions without that SIM card. And turn off your WiFi. Give that a try. If not, it's probably hardware.Haha I'd love to but the entirety of the Incontrol Remote app has not worked consistently since day 2 of owning the car. Even after refreshing and waiting for several minutes, the app always shows a last updated date/time of at least 3 days ago. Currently the last time it updated was 3/15 at 2pm so all the information it shows on Page 1 is from that date/time, so nothing is accurate. Trying to precondition results in an error message after about 1 minute saying "It is taking longer than expected to contact your vehicle. The request is still in progress"...then it just stops trying. Then if you hit the precondition button a second time, it will try again for another minute then say "Sorry, we were not able to start Remote Climate. This may be because of a connection issue between your device and the vehicle". I have a case open with JLR about this (open for 2 weeks now) and they have no idea what's wrong. We've tried with my phone on data and the car on WiFi, my phone on WiFi and the car on data, vice versa and every other combination. So far in 1 month of ownership I've gotten about 5 useful seconds of accurate functionality from the app. These are the moments I regret not buying a Tesla. =(