Here is what I know ...Thanks. That sounds like a lot of effort on your part. A few follow up questions.
1. Did you have the standalone acct?
2. Did AT&T increase the contract price once you were reset?
3. Were the TCU updates necessary for reactivating the AT&T service?
It really sounds like AT&T wanted to ditch the older contracts, and weren't too concerned about the standalone myVehicle accounts. I'm not too concerned if the car uses AT&T or any other carrier for the data, but would like to understand how to reset the service.
Thanks. I have an appointment scheduled for next Monday. I'll post what happens.Here is what I know ...
1) Yes I do ...
2) No it is the same price as before right now ...
3) Yes the TCU updates were needed for the 4G service ...
I have been happy with the connected car from AT&T ... right now with them I am getting between 25mb to 115mb a sec ... right now ...
Tony C.
Not according to WattCat. No complaints - if it works I'm OK.Did you check if TCU was updated to 20.2 even though it was the root cause?
Car still reports 17.2.WattCat's info from the Jaguar servers will not be accurate. That will only show what it was built with. You have to check the car.
Mine was updated from 14.2 to 18.2 by a dealer and WattCat info did not change.
Mine was updated from 18.2 to 19.2 by SOTA and WattCat info did not change.
I think this isn't completely correct. My TCU is currently fubar, and doesn't support WiFi or Mobile Data. I can see trips, lock status, and milage in the InControl app (which definitely uses the eSIM), but SOTA and traffic data don't work anymore. I had a tech try to push the latest IMC update to my car, and it never arrived, and I've previously installed IMC updates via SOTA 3 or 4 times (all before the TCU went out to lunch last year).SOTA is not associated with AT&T (or other) subscription. It does not use user supplied SIM.
I definitely don’t dispute that SOTA should use eSIM, but it really doesn’t seem to.Yes all that live data and WIFI hotspot goes through the user SIM so it stops if one does not provide a SIM with a valid account (does not have to be AT&T). This is well documented.
Data related to Incontrol subscription (completely separate from user supplied SIM subscription) goes through eSIM. Traffic data may be picked up from RDS signals (where available) instead of using live traffic data. Refer to owners manual or iGuide to understand the level of difference in the data.
SOTA cannot be dependent on a user supplied SIM since it may be required to support a recall. It will use WIFI connection if that is available on the assumption that WIFI is faster than the cellular service.
Early on my cat would not receive IMC SOTA although everything else worked. Dealer had to force feed it via Pathfinder. Service advisor said an antenna was replaced but no mention of that is in tech's write up of what was done other than going back and forth with Jaguar for a week and using Pathfinder to load software.
Not that I’m aware of, but maybe? Next time I’m in the car I’ll have to see if it shows a version#.There have been TCU failures, IMC failures and software corruption during updates that required hardware replacement to fix because it couldn't be reset. They are very rare occurrences but they have happened. Any chance that TCU 20.2 was pushed to your car?
