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Just started noticing this problem today. After plugging in at the CargePoint station at work, the dashboard indicates the car is charging (green). I noticed a clicking noise in the ChargePoint station and the icon on it was switching between charging and not charging. The I-Pace still indicated charging on the dash. After 3min the dash display changed to initializing and turned from green to grey. There are 4 different ChargePoint ports at work - I had the same problem at all of them. I stopped at a Tesla destination charger on the way hom (I have the adapter) and the I-Pace went from charging to initializing after 3min. Got home and plugged it into my garage ChargePoint - same thing. I also got a popup on the screen that said 'Insufficient power supply to charge vehicle'. Earliest dealer can take it is 10/31.

Could this be a problem with the 12V battery? Anyone ever get this message on the display?

Thanks in advance.
it is probably some sort of conflict with that particular charger, have you tried a unit at a different location?
I had issues with some evgo units that acted the same way.
 

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2019 I-Pace FE Photon Red
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Discussion Starter · #22 ·
When I first got my ipace I had a similar issue with it starting to charge then stopping shortly after. Turned out that it was due to the car having a preferred charging time set and wouldnt let me charge outside of that time-frame. Once I turned it off I havent had any issues since. If thats the case for you then the insufficient power message might be the cars way of telling you that the charger speed isnt fast enough to fully charge the vehicle during the set charging window. With how often people seem to have their settings reset its worth double checking at least. That's my best guess anyways.
Found it. All Settings -> Features -> Vehicle Preconditioning. This really should be relabeled Vehicle Charge Time. Anyway, deleted the setting but it had no effect.
 

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2019 I-Pace FE Photon Red
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Discussion Starter · #23 ·
it is probably some sort of conflict with that particular charger, have you tried a unit at a different location?
I had issues with some evgo units that acted the same way.
As I mentioned in the original post, I tried at a Tesla destination charger - no luck. Plus now every time I power on the car I get the insufficient power message even though there is no charging cable connected.
 

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Before this started happening, what was your range? Not just the GoM but more importantly your estimate based on actual driving?
When my traction battery was bad, L2 charging was bouncing around from not charging back to charging (though the behavior you're describing sounds a bit different).
 

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You have not mentioned it yet, (like Photon said) but make sure you try charging with a 120V EVSE like the one that came with the car. I have had my car stop charging at a Chargepoint 65kw charger because I hit the unlock on my key. It would not start recharging on the Chargepoint. When I got home I found that it would not charge on my 240V EVSE either. I then tried my Ford 120v EVSE and it worked. I tried the 240v EVSE again and it also worked. It also now also works with the DC chargers.
 

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2019 I-Pace FE Photon Red
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Discussion Starter · #26 · (Edited)
Before this started happening, what was your range? Not just the GoM but more importantly your estimate based on actual driving?
When my traction battery was bad, L2 charging was bouncing around from not charging back to charging (though the behavior you're describing sounds a bit different).
Currently the GOM charges to 255mi, actual range is close to 240 if I drive around town. But if I use climate control the actual range drops to 220mi or less depending on how fast I'm driving.
 

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Discussion Starter · #27 ·
You have not mentioned it yet, (like Photon said) but make sure you try charging with a 120V EVSE like the one that came with the car. I have had my car stop charging at a Chargepoint 65kw charger because I hit the unlock on my key. It would not start recharging on the Chargepoint. When I got home I found that it would not charge on my 240V EVSE either. I then tried my Ford 120v EVSE and it worked. I tried the 240v EVSE again and it also worked. It also now also works with the DC chargers.
Just tried this now. The blue charging LED comes on for about a second then turns off. It tries to start charging again after 30sec. This cycle repeats for about 3min after which the display on the car changes to initializing. Thanks for the suggestion.
 

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FWIW, I had this problem a few months after taking delivery of my iPace. It was happening intermittently regardless of what charging solution I used and got worse rather quickly. The last time the car had a charging fault and wouldn't move for about an hour until something reset itself. I immediately drove it to the dealership. It took them almost 3 months to diagnose and fix. They said the charge port needed to be replaced.
 

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Just started noticing this problem today. After plugging in at the CargePoint station at work, the dashboard indicates the car is charging (green). I noticed a clicking noise in the ChargePoint station and the icon on it was switching between charging and not charging. The I-Pace still indicated charging on the dash. After 3min the dash display changed to initializing and turned from green to grey. There are 4 different ChargePoint ports at work - I had the same problem at all of them. I stopped at a Tesla destination charger on the way hom (I have the adapter) and the I-Pace went from charging to initializing after 3min. Got home and plugged it into my garage ChargePoint - same thing. I also got a popup on the screen that said 'Insufficient power supply to charge vehicle'. Earliest dealer can take it is 10/31.

Could this be a problem with the 12V battery? Anyone ever get this message on the display?

Thanks in advance.
I have had this problem twice in the last 3 months on my 2019 IPace FE. The first time it would not charge on any level of charger. The dealer required factory assistance to diagnose the problem which they eventually determined after a week was caused by a fault in the A/C compressor that was causing a high voltage leak into the low voltage circuit. They replaced the compressor which resolved the problem I was told that this involved many hours of work because they have to drop out the entire front subframe to get access to the compressor.
Second time I had the problem a couple of months later the car charged fine on a DC Fast Charger but not on a Level 1 or 2. Once again the dealer needed factory help to diagnose the problem which was determined to be caused by the Battery Charge Control Module malfunctioning. They replaced the module which fixed the problem. The dealer told me that although these two issues appeared to be similar they were totally unrelated and the compressor issue did not contribute to the BCCM issue. Hope this helps. BTW my 12 volt battery failed and was replaced about a year ago.
 

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FWIW, I had this problem a few months after taking delivery of my iPace. It was happening intermittently regardless of what charging solution I used and got worse rather quickly. The last time the car had a charging fault and wouldn't move for about an hour until something reset itself. I immediately drove it to the dealership. It took them almost 3 months to diagnose and fix. They said the charge port needed to be replaced.
my car is going in for this issue next week and the lead tech mentioned that the replacing the charge port is probably needed.
this only happens with L2 charging, L3 is not impacted by this problem.
 
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