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2019 I-Pace FE Photon Red
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Discussion Starter · #1 ·
Just started noticing this problem today. After plugging in at the CargePoint station at work, the dashboard indicates the car is charging (green). I noticed a clicking noise in the ChargePoint station and the icon on it was switching between charging and not charging. The I-Pace still indicated charging on the dash. After 3min the dash display changed to initializing and turned from green to grey. There are 4 different ChargePoint ports at work - I had the same problem at all of them. I stopped at a Tesla destination charger on the way hom (I have the adapter) and the I-Pace went from charging to initializing after 3min. Got home and plugged it into my garage ChargePoint - same thing. I also got a popup on the screen that said 'Insufficient power supply to charge vehicle'. Earliest dealer can take it is 10/31.

Could this be a problem with the 12V battery? Anyone ever get this message on the display?

Thanks in advance.
 

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2019 I-Pace FE Photon Red
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Discussion Starter · #3 ·
Have you tried a fast charger? Might be the converter in the Jag. AyePace will come and tell us precisely what is going on - best to wait for him.
Thanks but nearest level 3 charger is on the NJ Turnpike. If the battery is not charging then I don't want to waste electrons going there.
 

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Discussion Starter · #9 ·
Having looked at this further, I think the car is trying to tell you that it is not getting enough power from the charger to actually charge the vehicle. Given that this occurred with multiple chargers and connectors it would seem to be a charging port or onboard charger issue and not a 12V power issue.

As before, make sure that there is nothing preventing the cable from being fully inserted to the socket. You might use a toothpick to ensure the "grooves" in the socket are free from obstructions. Try holding the cable firmly into the socket until you hear the locking solenoid operate. If the charging stops, try pushing the connector back in. Let us know if you do this and it resumes charging. This would confirm a charging port issue.
Thanks. I did try wiggling the J1772 connector at work and at home hoping it was a connector problem. No luck. I will get the shop vac out tomorrow and suck all the cobwebs out of the charging receptacle on the I-Pace. Will let you know if that does anything. As @Docrwm mentioned, it could be a problem on the I-Pace converter that changes AC into DC.
 

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2019 I-Pace FE Photon Red
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Discussion Starter · #18 ·
If only loaners were available!
That's exactly the problem. I could drop the car off Monday morning but I would have to Uber back home. Unfortunately appointments are scheduled based on loaner availability, not technician availability.

Anyway, cleaned out J1772 receptacle. Problem still persists. I'm hoping the BCCM is something the dealer stocks, or can be readily shipped from JLR in Great Britain.
 

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Discussion Starter · #20 ·
When I first got my ipace I had a similar issue with it starting to charge then stopping shortly after. Turned out that it was due to the car having a preferred charging time set and wouldnt let me charge outside of that time-frame. Once I turned it off I havent had any issues since. If thats the case for you then the insufficient power message might be the cars way of telling you that the charger speed isnt fast enough to fully charge the vehicle during the set charging window. With how often people seem to have their settings reset its worth double checking at least. That's my best guess anyways.
Thanks. Where is this setting? On the car or on the app?
 

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Discussion Starter · #22 ·
When I first got my ipace I had a similar issue with it starting to charge then stopping shortly after. Turned out that it was due to the car having a preferred charging time set and wouldnt let me charge outside of that time-frame. Once I turned it off I havent had any issues since. If thats the case for you then the insufficient power message might be the cars way of telling you that the charger speed isnt fast enough to fully charge the vehicle during the set charging window. With how often people seem to have their settings reset its worth double checking at least. That's my best guess anyways.
Found it. All Settings -> Features -> Vehicle Preconditioning. This really should be relabeled Vehicle Charge Time. Anyway, deleted the setting but it had no effect.
 

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Discussion Starter · #23 ·
it is probably some sort of conflict with that particular charger, have you tried a unit at a different location?
I had issues with some evgo units that acted the same way.
As I mentioned in the original post, I tried at a Tesla destination charger - no luck. Plus now every time I power on the car I get the insufficient power message even though there is no charging cable connected.
 

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Discussion Starter · #26 · (Edited)
Before this started happening, what was your range? Not just the GoM but more importantly your estimate based on actual driving?
When my traction battery was bad, L2 charging was bouncing around from not charging back to charging (though the behavior you're describing sounds a bit different).
Currently the GOM charges to 255mi, actual range is close to 240 if I drive around town. But if I use climate control the actual range drops to 220mi or less depending on how fast I'm driving.
 

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Discussion Starter · #27 ·
You have not mentioned it yet, (like Photon said) but make sure you try charging with a 120V EVSE like the one that came with the car. I have had my car stop charging at a Chargepoint 65kw charger because I hit the unlock on my key. It would not start recharging on the Chargepoint. When I got home I found that it would not charge on my 240V EVSE either. I then tried my Ford 120v EVSE and it worked. I tried the 240v EVSE again and it also worked. It also now also works with the DC chargers.
Just tried this now. The blue charging LED comes on for about a second then turns off. It tries to start charging again after 30sec. This cycle repeats for about 3min after which the display on the car changes to initializing. Thanks for the suggestion.
 
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