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Charging port won't open

17787 Views 14 Replies 9 Participants Last post by  LoobyLou
Anyone every had this issue? The charging flap will not open. Tried locking and unlocking car multiple times, multiple unlock button pushes, nothing. The little red cable inside the hood unlocks a stuck charging plug, but I don't think it has anything to do with unlocking the flap (I tried pulling it). Any thoughts?
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My best shot is to drive the car a short distance, take a short walk and drive home. Then try again.
5
I'll answer my own question and post a "how to", assuming that others will experience this joy as well. This is far easier than taking it to the dealer. Of course this might happen again and not be a permanent fix...but I'll have to wait and see.

- Make sure your actually have a problem first! Unlock car at least 3 times, etc...
- First photo: insert a flat head screwdriver into the gap on the side of the flap (rearmost) to lever it open, making sure you're levering against the arm holding the cover and not the plastic cover itself. Also use a rag where the screwdriver will touch your car. Lever, but not that hard, it'll pop open
- Second photo: in my case the plunger separated from the door and was still in the hole (not pictured). A little wiggling and it popped out. If your plunger is still attached to the door, stop here. Grease it, hope it doesn't happen again.
- Third photo: To reattach the plunger, assuming it popped off the door, insert a screwdriver in the hole (arrow) to push down a tab. You can then slide the flap door towards the back of the car/towards you. For those of you who have had door handles fall off, this flap is attached the same way.
- Fourth photo: Using an M6 star driver (ideally), rotate the plunger mount counter clockwise. It'll then separate from the arm. Pull the rubber boot off, reattach the plunger (it just clicks on), and re-install the boot.
- Fifth photo: it's all back together, grease it, and it works. At least for now.

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My best shot is to drive the car a short distance, take a short walk and drive home. Then try again.
Tried that. It was still good and stuck despite being unlocked.
Reads like the locking mechanism (the hole where the stick/plunger goes in to) is where the fault lies.

Check under hood fuse box #1 (left side of car) for a 5 amp (tan) fuse in #1 position. Make sure it is good and making good contact.
OK my charging port door is stuck today. I tried to follow the explanation above but I felt like I was forcing it and I was going to break it or scratch the paint or some disaster.

Checked the fuse but the numbering is different from the manual. Some of the fuse values seem different too so I did not really go there as I did not want to check them all.

The mechanism seems to operate as I can hear it when I lock or unlock.

Any other tips before I take it in tomorrow?
No guaranty on this. Push in on the door as you lock the car with the fob. You should hear the door locking mechanism operate. Continue the pressure on the door. It may not move. Unlock the car. You may feel the door go in farther. If you do, release the door and hopefully it will pop out. If it doesn't open, then I recommend taking the cat to the vet for surgery.
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Looks like it is going in.... Just glad I have 3/4 charge on the battery.
I do have the same problem, checked all your remarks, did all that was recommended but the one to break it carefully. Now I am in the workshop of the dealer and have a guess what the mechanic did do? He used hand and screwdriver like Piekas in the forum suggested. Apparently this happens more frequently as spareparts where available. Also the mechanism has been improved according the workshop .... ;-)
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Thanks for the “how to”. Worked perfectly. Just saved me a trip to the dealer and who knows how many days without the car. Still will ask the SA if there is an updated kit.
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I'm having this issue. I've gotten adept at popping open the door. At first, I thought the problem was related to plunger mount being loose. It was flopping around on the door when I popped it and fell off when I wiggled it. I removed the door cover and used an M6 star drive to lock it back and then some light rubber cement to help keep it in place. It hasn't moved since, but the door still does not work properly.

The car charges and I hear the electric locking mechanism working when I lock/unlock the car. On popping the door, the plunger will separate from the plunger mount and stay in the car. At that point, I can take a screw driver and push in the plunger and it will pop out from the force of the spring in the car. After I reattach the plunger to the mount, the door works fine when I test it, but after sitting for a while, the problem comes back.

I've greased the plunger, but I think the locking mechanism is worn and needs replacing. Unless anyone here has thoughts or suggestions, I'll schedule a visit to take it in.
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Quick follow up ... before I took the car in, I used a Philips head screwdriver to repeatedly work the plunger in and out of the hole (I'm sure I looked as dorky doing it as that description reads). That apparently distributed the grease in the lock and now the mechanism has been working perfectly for over a month.

Putting some grease on your plunger may not be a bad preventative measure. I used Sil-Glyde because it's supposed to be safe on plastics and rubber.
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I do have the same problem, checked all your remarks, did all that was recommended but the one to break it carefully. Now I am in the workshop of the dealer and have a guess what the mechanic did do? He used hand and screwdriver like Piekas in the forum suggested. Apparently this happens more frequently as spareparts where available. Also the mechanism has been improved according the workshop .... ;-)
Interesting that both the door handles and plunger were the same design and had problems. Kudos to Jaguar for redesigning it!
Having had the same problem I followed suit to piekas and disassembled the mechanism.
Adding some detail, as you can see the pin that goes into the lock has (in my case) separated from the arrow shaped knob that is pointy on one side and has an M6 shaped hole on the other side.

The pin has a hole in it and if you look really close the pointy knob has a slight edge along the base which aligns with a track inside the pin. Because the pointy end of the knob is arrow shaped with a narrower area at the middle I assume it is supposed to lock inside the pin.

Is this correct?

So before using blunt force on very small pieces of plastic I thought I'd better check:
- Do I force the pointy part of the knob into the hole in the pin again?

Font Tints and shades Rectangle Automotive tire Shadow
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I'll answer my own question and post a "how to", assuming that others will experience this joy as well. This is far easier than taking it to the dealer. Of course this might happen again and not be a permanent fix...but I'll have to wait and see.

  • Make sure your actually have a problem first! Unlock car at least 3 times, etc...
  • First photo: insert a flat head screwdriver into the gap on the side of the flap (rearmost) to lever it open, making sure you're levering against the arm holding the cover and not the plastic cover itself. Also use a rag where the screwdriver will touch your car. Lever, but not that hard, it'll pop open
  • Second photo: in my case the plunger separated from the door and was still in the hole (not pictured). A little wiggling and it popped out. If your plunger is still attached to the door, stop here. Grease it, hope it doesn't happen again.
  • Third photo: To reattach the plunger, assuming it popped off the door, insert a screwdriver in the hole (arrow) to push down a tab. You can then slide the flap door towards the back of the car/towards you. For those of you who have had door handles fall off, this flap is attached the same way.
  • Fourth photo: Using an M6 star driver (ideally), rotate the plunger mount counter clockwise. It'll then separate from the arm. Pull the rubber boot off, reattach the plunger (it just clicks on), and re-install the boot.
  • Fifth photo: it's all back together, grease it, and it works. At least for now.
Thank you so much Piekas, you're a star! You've saved me an awful lot of hassle. My flap got stuck yesterday with 66 miles left. I called out Jaguar Assistance (well, The AA) (well, The AA's local out of hours garage) last night - they didn't have a clue. So I followed your "how to" this morning and it's worked great - managed to keep the plunger on the door. Now I keep a can of WD40 Silicone (and a long screwdriver) in the boot.
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