Anybody get a charging fault yet? I had one last night that even tripped the breaker in the house. I have the dedicated 40amp breaker with the recommended charge point charger and haven’t had any issues. Tried charging 2x last night and received the same error. I did get to see how easy it is to manually disconnect the charging g cable though. Luckily I was able to drop off at the dealer this morning as the car seems to run okay.
Charging Fault
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Have not seen that fault yet. Also on a dedicated 40 amp 240 circuit. Using a different EVSE - Mustart instead of Chargepoint.
Did this happen upon initial connect or were you scheduling a charge? Would be good to know how quickly you hit the error.
When you say "manually disconnect" are you saying the disconnect on the handled wouldn't release and you had to go under the hood to disconnect using the Emergency release?
Odd, at 94% it would be charging slower already anyway as the charge rate goes down the closer it gets to 100%, but possibly not affecting slow AC charging like this would be as that is already slow enough. But would the charge cable not release even with 2x tap of the unlock button on the key?
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Tripping the 40a breaker is curious. That should never happen unless the breaker gets too hot or is defective. Make sure the wire clamps on the circuit breaker and wall connection are clean and tight. Make sure breaker is well seated.
The EVSE communicates with the car to tell it the peak amps the EVSE and Car can support, and it's capped to the lower value.
This should never hit past 32 amps under any conditions. When you plugged the car in, they told each other car only accepts 32 amps peak. A correctly wired 40 amp circuit should never get hot enough from 32 amps to trip the breaker.
If the connections are solid, you might have a bad EVSE, or cable from outlet to the EVSE box.
Copper conducts heat extremely well, so a weak connection can pass heat a long distance.
The I-Pace will charge at the full 32a very close to 100%.
The EVSE communicates with the car to tell it the peak amps the EVSE and Car can support, and it's capped to the lower value.
This should never hit past 32 amps under any conditions. When you plugged the car in, they told each other car only accepts 32 amps peak. A correctly wired 40 amp circuit should never get hot enough from 32 amps to trip the breaker.
If the connections are solid, you might have a bad EVSE, or cable from outlet to the EVSE box.
Copper conducts heat extremely well, so a weak connection can pass heat a long distance.
The I-Pace will charge at the full 32a very close to 100%.
Not good news. Car is still at the dealer and now isn’t even recognized by the chargers. Been slowly watching the battery drain as if it sits there. They have tried multiple solutions but still no luck. They are now waiting for a call from the Jaguar engineers. I was hesitant on buying the first year model as I originally owned a F-Pace that had to be replaced due to mechanical issues. I’m beginning to think I should have learned my lesson the first time. If the battery needs to be replaced, I’m requesting a replacement as I do not want this on the maintenance record.
But on the other hand, thats also why I am not a fan of such "dumb" EVSE solutions which dont allow any mobile app or wifi /bluetooth connection into it. A Chargepoint / JuiceBox is not much up-price but possibly you would have gotten some feedback on your phone as to what went wrong and caused this.
Progress. Charger finally recognized the car at the dealer and was able to charge for a little bit but it through the same battery fault error. Makes me happy that it wasn’t just me getting the error. LOL. Now we sit and wait for the Jaguar Corporate Engineers.
I wonder if you have the same problem this guy did:
“Jaguar finally found the gremlin preventing me from picking up my car before Christmas. A particular production employee failed to plug in an important connector which only shows a charging fault when the car reaches 80%. Undetected until the dealer attempted to place a full charge on the batteries for delivery, it took 4 engineers from Norway for my car and 4 others in the US before they found the issue. Finally drove it home with a smile on my face the whole 20 miles. 10% charge was used in the drive.“
Thanks, such a great car. Driving a base model F-Pace as a loaner. There are so many things that Jag improved with the I-Pace.
So my IPace is now displaying the Charging System Fault message and doesn't seem to recognize either charger I've tried (my 40A ChargePoint and a commercial one). The charge seemed to fail while it was plugged in and at 99%. I had to use the emergency release to get it unplugged. No status light will show up on the charge port, even the white one that typically shows after unplugging the car.
May I ask how your issue played out?
Okay, it’s gone from bad to worse and I’m writing this post as I wait for the tow truck. So lesson #1: If you get a charging system fault don’t try to drive too far before getting it to the dealer.
The car won’t come out of neutral and we had to push it out of the street (had backed out of a driveway into the street when it failed). There’s no message anymore since the screens all shut down, but for a moment there was a battery fault message. The emergency flashers on the rear are on and won’t turn off but oddly the front ones became erratic and then went out altogether.
Back with more later...
The car won’t come out of neutral and we had to push it out of the street (had backed out of a driveway into the street when it failed). There’s no message anymore since the screens all shut down, but for a moment there was a battery fault message. The emergency flashers on the rear are on and won’t turn off but oddly the front ones became erratic and then went out altogether.
Back with more later...
So. The flatbed they sent wouldn't take the car because the wheels wouldn't fully disengage and the driver wasn't comfortable using skates on it. The car was completely dead and while it was in neutral and could be pushed out of traffic, the shift buttons wouldn't work so the car couldn't be put in park. After a while all of the flashers died and went out (I couldn't turn them off with the hazard button). When the first truck arrived we discovered the wheels were now resisting turning past a few degrees and would then mush to a quick stop. We couldn't push it any more. It did not feel like a firm lock like you see in park.
So after he called his people and I called Jaguar assistance again, they sent a more conventional two truck with an arm to lift the rear wheels (under the tires) and Dollys for the front wheels. However, the driver wanted me to sign a damage waiver... so I called Jaguar and they called the dispatcher for the tow company. After about 15 minute of holds while Jaguar talked to the tow operators, Jaguar eventually told me I was going to have to sign the waiver if I wanted assistance. I did have them put in the record that I objected to this and expected Jaguar to cover anything that went wrong with this (I know this probably isn't legally valid but I needed to get the car recovered and had been there for over two and a half hours in the mid-day Texas heat).
So the driver carefully loads up the car and we move on to the dealer. He did a great job BTW! I had tried to call the dealership but they were closed for the 4th and had no emergency contact option available. I figured their gates would be closed, and of course, we get there and the gates are closed and positioned so close to the street there is no place to leave the car. They have no contingency plan in place for receiving after-hour breakdowns apparently.
Sooo. I call the Jaguar assistance line yet again and they agree I can get the driver to take the car to my home to stay there overnight and then I can call for another tow tomorrow when the dealership is open. (The doors won't lock and the handles won't retract so I don't want to leave it in a public place other than the dealer).
Altogether it ended up being just shy of 4.5 hours from the first call (about 15 miles from home) and getting home.
I'll send another message once the dealer has the car and can tell me something.
So after he called his people and I called Jaguar assistance again, they sent a more conventional two truck with an arm to lift the rear wheels (under the tires) and Dollys for the front wheels. However, the driver wanted me to sign a damage waiver... so I called Jaguar and they called the dispatcher for the tow company. After about 15 minute of holds while Jaguar talked to the tow operators, Jaguar eventually told me I was going to have to sign the waiver if I wanted assistance. I did have them put in the record that I objected to this and expected Jaguar to cover anything that went wrong with this (I know this probably isn't legally valid but I needed to get the car recovered and had been there for over two and a half hours in the mid-day Texas heat).
So the driver carefully loads up the car and we move on to the dealer. He did a great job BTW! I had tried to call the dealership but they were closed for the 4th and had no emergency contact option available. I figured their gates would be closed, and of course, we get there and the gates are closed and positioned so close to the street there is no place to leave the car. They have no contingency plan in place for receiving after-hour breakdowns apparently.
Sooo. I call the Jaguar assistance line yet again and they agree I can get the driver to take the car to my home to stay there overnight and then I can call for another tow tomorrow when the dealership is open. (The doors won't lock and the handles won't retract so I don't want to leave it in a public place other than the dealer).
Altogether it ended up being just shy of 4.5 hours from the first call (about 15 miles from home) and getting home.
I'll send another message once the dealer has the car and can tell me something.
Dealer reported this morning they are unable to get any equipment to recognize the car, possibly since it is completely dead electrically. They are going to contact Jaguar engineers on Monday to determine how to proceed.
When we dropped the car off there they told me that procedure requires the car to be kept outside until they understand what is happening with the batteries and/or electrical. This actually seems very reasonable because once a battery fire starts in an electric car things can get pretty ugly.
When we dropped the car off there they told me that procedure requires the car to be kept outside until they understand what is happening with the batteries and/or electrical. This actually seems very reasonable because once a battery fire starts in an electric car things can get pretty ugly.
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