Recently purchased 2020 I Pace....installed Chargepoint system in my garage and the cable refused to go into the receptacle on the car. Jaguar blamed Chargepoint and Chargepoint blamed Jaguar. One tech from Chargepoint said they were aware of the problem along with same issue on VW. Tech said Chargepoint was redesigning the cable but would take 3-6 weeks. Chargepoint was very helpful and accommodating and sent a new system. I took out only the cable, plugged it in, and thankfully it worked like a charm.
One tech told me to "muscle" the original plug into the receptacle on the car, but I told him I didn't want to break anything. He said don't worry nothing would break. So I pushed it hard and at the same time pushed up and I finally heard the "click".
One tech told me to "muscle" the original plug into the receptacle on the car, but I told him I didn't want to break anything. He said don't worry nothing would break. So I pushed it hard and at the same time pushed up and I finally heard the "click".
