[Hfraleigh]

I got an email from Jaguar on Jan 17th after i left an email message requesting a buy back for my 2019 iPACE. Here is the message:

"Thank you for contacting the Jaguar Customer Relationship Center regarding your 2019 I-PACE's repairs. We truly apologize for any inconveniences or undue stress this matter has caused you.
We would like the opportunity to speak with you and research your situation. To better assist you, we have created this case, and your Case Manager will be in contact with you within two business days.
For your records, your case number is xxxxxxxxxx. If you have any questions or require additional information at this time, please feel free to contact us at 1-800-452-4827, option 9, or by replying to this email. By replying to this email, without changing the subject line, it will ensure all documents and communication are attached to this case accordingly.
Thank you for taking the time to bring your concerns to our attention, and for being a valued Jaguar North America customer."

In fact, the case manager emailed two business days later and asked for a copy of the purchase agreement. Nothing since. Ill update you when i hear from them.

Can I ask what email address you used to send your request? Appreciate

 

[SantaMonicaDave]

Can I ask what email address you used to send your request? Appreciate

You mean what email address for Jaguar? I originally contacted them by phone. The email I received is from jagweb1@jaguarlandrover.com.

 

[Hfraleigh]

Yes - thank you! you have been very helpful and I appreciate you taking the time.

 

[KranZ]

I got an email from Jaguar on Jan 17th after i left an email message requesting a buy back for my 2019 iPACE. Here is the message:

"Thank you for contacting the Jaguar Customer Relationship Center regarding your 2019 I-PACE's repairs. We truly apologize for any inconveniences or undue stress this matter has caused you.
We would like the opportunity to speak with you and research your situation. To better assist you, we have created this case, and your Case Manager will be in contact with you within two business days.
For your records, your case number is xxxxxxxxxx. If you have any questions or require additional information at this time, please feel free to contact us at 1-800-452-4827, option 9, or by replying to this email. By replying to this email, without changing the subject line, it will ensure all documents and communication are attached to this case accordingly.
Thank you for taking the time to bring your concerns to our attention, and for being a valued Jaguar North America customer."

In fact, the case manager emailed two business days later and asked for a copy of the purchase agreement. Nothing since. Ill update you when i hear from them.

Are you in California?

 

[KranZ]

Ha! I just called 1-800-452-4827, pushed option 9 and got a error message "no routes found". I presume this is from the voice carrier for the phone system.

Tried again and got 1 step further. I was transferred to another auto-attendant which had a "press option 3 for H514 I-Pace recall". I pushed 3 and it was another test recording saying the call was successfully transferred to "Morely's IVR system from Jaguar Land Rover" and read back a toll-free number, 833-221-9788? Maybe they are in the process of setting up a new call center using morleybpo.com for these requests and that 833-221-9788 number is a direct line into it.

 

[Vandy2020]

Tried again and got 1 step further. I was transferred to another auto-attendant which had a "press option 3 for H514 I-Pace recall". I pushed 3 and it was another test recording saying the call was successfully transferred to "Morely's IVR system from Jaguar Land Rover" and read back a toll-free number, 833-221-9788? Maybe they are in the process of setting up a new call center using morleybpo.com for these requests and that 833-221-9788 number is a direct line into it.

Interesting--It looks like MorleyBPO handles vehicle reacquisition and recalls for many companies and were involved in the Bolt buybacks. Hopefully this means that things will be smoother than if JLR handled it themselves.

 

[iPAIN]

Can I ask what email address you used to send your request? Appreciate

I actually just went on the Jaguar North America website (Contact Us Form - Jaguar Customer Service | Jaguar USA) and under contact you can enter your contact info and your message. I gave them my VIN number and said i like to be contacted about the buy back program.

 

[iPAIN]

Are you in California?

Yes, LA area

 

[SantaMonicaDave]

Are you in California?

I'm also in LA

 

[mboyapati]

They are only doing California buybacks now

 

[Time2Roll]

I assume they may be busy enough with requested buybacks they may not be sending out offer letters yet.

 

[EBORIG]

Hello, 2019 owner in NCal and have been informed by Jaguar service that I could call them for the buyback. Has anyone done this? And I see some on these threads are getting new battery packs, does anyone know how this is done?
So the long story is that I love this car. I had a number of issues with charging, the traction battery delay code, something dripping onto the battery charger, making it not charge, gearbox fault indicator, all of which was replaced / repaired while still under warranty. My car has now passed the warranty and I can’t seem to find another EV that I like as much as this one. This car has a lot of issues if you just look at the forums, but so does every other EV if you go to their forums. I don’t want to go back to an ICE. For others who loved their jaguar I pace would you replace it with a current 2024 model? Do you think that there would just be another handful of problems requiring you to go to Jaguar Service every six months or so?
On a sidenote, I went through yesterday for the H514 update and three people that work there greeted me by name. No other person in their waiting room was greeted by name. I don’t know what that says about my I pace and me.

I was an owner in Norcal also. Per my own dealership advice I initiated a lemon law buyback one year ago. There is a formula in California based on mileage that must be strictly adhered to. I can’t say much more other than it worked out after a long, long process. One of the main reasons that I think I was accepted, other than the myriad of problems I had, and specifically with the battery, was that I was waiting for three or four months, with no fix in sight, and the dealership was not able to provide me any estimate of when I would get resolution when I initiated the process. Good luck, hope it works out, and FYI, I am a happy owner of a 2023 Lucid Air Touring.

 

[Catlady19]

I was an owner in Norcal also. Per my own dealership advice I initiated a lemon law buyback one year ago. There is a formula in California based on mileage that must be strictly adhered to. I can’t say much more other than it worked out after a long, long process. One of the main reasons that I think I was accepted, other than the myriad of problems I had, and specifically with the battery, was that I was waiting for three or four months, with no fix in sight, and the dealership was not able to provide me any estimate of when I would get resolution when I initiated the process. Good luck, hope it works out, and FYI, I am a happy owner of a 2023 Lucid Air Touring.

Thanks for the info! The Walnut Creek Jaguar did not reference lemon laws when they recommended I call. I have almost 60,000 miles on the car and it is the only car I own so was looking for something else with the assumption that it would be bought back. Did you buy the Lucid new? And can you share how it compares to the ipace?

 

[David S]

My first contact with Jag customer service was the middle of November. Other than a few standard form email replies I haven’t heard anything about the buyback… only that they will get to me. I’ve been concerned about losing the government stimulus payment and started looking around for a new car. My IPace is completely paid off, the last thing I wanted was car payments but this is the hand we’ve been dealt. I ended up leasing a 2024 Audi Q8 ETron. Audi is offering $9500 off in addition to the $7500 from the feds… A beautiful car that drives very well and is loaded with the latest of all things tech. Stated range is 290 miles and what I really like is the sunroof opens. The IPace is such a fun car, but the Audi has its pros as well. In the meantime my Jag sits in the street, sad at this situation.

 

[ryzvy]

I ended up leasing a 2024 Audi Q8 ETron. Audi is offering $9500 off in addition to the $7500 from the feds… A beautiful car that drives very well and is loaded with the latest of all things tech.

Does the Audi Q8 E-Tron qualify for the $7500 Federal EV Tax Credit?

 

[David S]

Yes, I received the $7500 federal government credit and as I mentioned an additional $9500 from Audi

 

[Vinsuz]

Just to be clear, leasing companies claim the $7,500 tax credit as an EV fleet purchase and pass it on to the lessee, but an individual cannot claim the tax credit for a purchase of an EV unless final assembly of the vehicle occurs in the US.

 

[tammydunn1977]

Hello,

Sorry to hear about your situation but yes you have to wait. In my understanding they have a small team managing this and they are working a queue juggling everyone's various preferences. There is a pre-existing recall campaign that they are still working on and I'm not sure if both campaigns are running concurrently or sequentially. Either way unfortunately you will have to wait for your turn to come up. In my case it took 5 months before I learned that both of my buyback cases (2) were approved and it was 9 months from opening my case when I heard from the case manager. I did my best to be patient during the waiting around but I did call them periodically to check in on the status of "my file" from time to time during that period. If it helps, my H484 buyback wraps up this Saturday when I will surrender my car. Good Luck!

How much is jaguar paying for these junk cars? Mine has 28,000 miles and is currently not running…?

 

[Catlady19]

Interesting--It looks like MorleyBPO handles vehicle reacquisition and recalls for many companies and were involved in the Bolt buybacks. Hopefully this means that things will be smoother than if JLR handled it themselves.

I just called today, the 1800 4Jaguar number option 9 and spoke with a woman who said someone would reach out to me from the Jaguar customer service team. She said there were no fixes and no battery replacement. I tried to see if there was danger of fire while driving the car and all she said was there were no actual fires from the battery, just a possibility. When I pressed her on it she said that I would know because I would see smoke coming from the car but that yes I would have enough time to get out of the car before it exploded.
not sure I’m anywhere closer to an answer.

 

[Snowflake]

LOL. Exploded. This is not Hollywood.