IDK the details of your car but I have a 2019MY with 23K miles HSE spec. My car fell into the H484 campaign. Originally I was told the buyback offer was $23K based on KBB but this was later revised to $30K. And if I wanted to trade it up to a 2024MY then they woujld consider paying off the outstanding finance so the entire $30K would apply to the new purchase. However, with the way EV depreciation cliff goes, I really couldn't bring myself to sign up for that, and a lease wasn't available. So I had the battery pack replacement done last week and am waiting to pick up my car after some minor CPO fixes before it expires. YMMV and good luck....

 

When I called Jaguar, they said I would need a document from my lender stating details of the loan. Did they ask this of you too?

I'm currently awaiting a call back from both the Dealership and Jaguar. Both are supposed to give me details of how they determine the buy back value. I'll update here (or probably on a new thread) once i get details

 

If your car was purchased in California it will be protected by California lemon laws. This is probably why the dealer called you, California may force the lemon law protecting you full purchase price including tax, title, tag. You need to find a California lemon calculator or lemon lawyer. I am not a lawyer, but the KBB is wrong for a lot of reasons, but it seems like they're definitely doing that

 

So far for us, we received a first buy out offer with a comment that they needed the car's title to show there were no existing liens. The car was purchased with JLR financing which terminated or ended normally in 2024, but the documentation hadn't been updated since early 2024. OK now the title and state documentation are fixed. So now we wait for a better second JLR offer. 2 days have gone by, I don't expect a fast 48 hour response, but JLR should contact us again within a week to be reasonable.

Our purchase was kind of a custom order, we went to the Jaguar un veiling of the I Pace, I filled out a paper asking me what options I would like and we ate some munchies. No $$$ as a down payment. Nothing signed. 4 months later the dealer called telling me the car has arrived. They asked if I still wanted it. So what the **** I bought it with the 0% interest they had back then.

As for the KBB estimate... it can and will be wrong. The KBB estimate is generic, it doesn't include all the options bought and showing on the Window Sticker. So using the basic incorrect KBB estimate is probably why all the first offers are on the low side.

What I did: One can pay KBB to give you an estimate for a past date months or years earlier. I took that, added all the options our car had the KBB listing did not include in their estimate, then deducted lemon law allowance for miles drive since the recall date. And yes, our calculated number was higher than JLR's first offer... that is why we declined the JLR offer. Our counter offer at least has some accounting science to it and evidence as to how the number was calculated. The JLR offer, how it was determined is unknown... its just a number on paper. No supporting evidence on why they made the offer JLR made.

 

So far for us, we received a first buy out offer with a comment that they needed the car's title to show there were no existing liens. The car was purchased with JLR financing which terminated or ended normally in 2024, but the documentation hadn't been updated since early 2024. OK now the title and state documentation are fixed. So now we wait for a better second JLR offer. 2 days have gone by, I don't expect a fast 48 hour response, but JLR should contact us again within a week to be reasonable.

Our purchase was kind of a custom order, we went to the Jaguar un veiling of the I Pace, I filled out a paper asking me what options I would like and we ate some munchies. No $$$ as a down payment. Nothing signed. 4 months later the dealer called telling me the car has arrived. They asked if I still wanted it. So what the **** I bought it with the 0% interest they had back then.

As for the KBB estimate... it can and will be wrong. The KBB estimate is generic, it doesn't include all the options bought and showing on the Window Sticker. So using the basic incorrect KBB estimate is probably why all the first offers are on the low side.

What I did: One can pay KBB to give you an estimate for a past date months or years earlier. I took that, added all the options our car had the KBB listing did not include in their estimate, then deducted lemon law allowance for miles drive since the recall date. And yes, our calculated number was higher than JLR's first offer... that is why we declined the JLR offer. Our counter offer at least has some accounting science to it and evidence as to how the number was calculated. The JLR offer, how it was determined is unknown... its just a number on paper. No supporting evidence on why they made the offer JLR made.

I did a certified value report as well because I doubted the options on my base model would show in the KBB offer that Jaguar was using. I also did reports for the 2 months prior because Jaguar notified the public almost two before the date of official recall. The reports showed that there was actually an increase in value with the reference date being the highest as people rushed to purchase evs before the year end. The first offer price was exactly the same as my report so I took it. It was for 28.5 and included a 50% refund on an $1100 backup key I bought at the local JLR dealer after I got the car home. I purchased my i-pace used out of state from a ford dealership and got a really good price on it after it after it went to auction twice without getting any offers. My original purchase price was 25k but in total I paid maybe 30k for tax,tittle, wheels/tires, dash cam, and 3d matts. My request for a tax refund was denied by jaguar/morley but I hear they refund that now. Considering that I had the vehicle 14 months and put 22K miles on it, I think I was lucky to make out as well as I did. I think the taxes paid for my purchase may still be available for refund after Jaguar refused to pay despite the buyback offer covering my original expense. I filled out a form 00-985 for Texas at signing but it has not been submitted by morley group. This form was a surprise to me and the representative signing explained that I should be able to get some kind of refund for my taxes. It has been a month since closing and I called my original case worker who said everything looked done on their end. I had also called the texas controller who said they had nothing for the vin. I emailed morley again and will pursue a tax refund. I still have floor matts, wheels/tires, moonroof shade, and 2 dash cams I can't sell