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I picked up my 2020 I-Pace just this weekend and after setting up the various connected features and accounts - InControl, HERE maps, Live Apps, etc...things started to act up and the screens went black at around 150 miles and 48 hours of ownership.

I’m a little suspicious that all the demo cars at the dealership seem to be working better and I can’t think that Jaguar would roll cars off the production line with known immediate failures. Since my infotainment problems started after setting up all the other connected features, the locked up infotainment may have just been a mix of software glitches.

Thanks to others on this forum, I did go look at TOPIx and confirmed all the fuses needed to reset all the related modules AND found a way to verify if current drain is going on - which it was. This seems like the infotainment modules have crashed, but have not shutdown. Not a good situation to be in since they could then drain the battery. You can confirm things are "running" if the hazard button light is illuminated still after the car has been locked and sitting for more than 20 minutes (mine was running all day even though it was "off" and it consumed 4% of battery). After I rebooted the modules - no more battery drain from the hung infotainment modules!

The forum won't allow anything but really tiny PDFs, so here's an attempt at a 3-page PNG with the reboot procedure I put together. It worked for me and avoided bringing the car into the dealer with less than 200 miles and only owning it for a few days. Annoying, BUT way less than going to the dealer for a simple reboot and having to leave the car for a few days.

After reboot, I also deleted the smart profile I had made, along with logging out of the Live app stuff. I wasn't planning to use a lot of this stuff anyway beyond CarPlay, so this will be fine for me until future updates if it ensures the infotainment is a little less buggy.

Hope this can help someone else avoid a trip to the dealer for a simple restart.
 

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I picked up my 2020 I-Pace just this weekend and after setting up the various connected features and accounts - InControl, HERE maps, Live Apps, etc...things started to act up and the screens went black at around 150 miles and 48 hours of ownership.

I’m a little suspicious that all the demo cars at the dealership seem to be working better and I can’t think that Jaguar would roll cars off the production line with known immediate failures. Since my infotainment problems started after setting up all the other connected features, the locked up infotainment may have just been a mix of software glitches.

Thanks to others on this forum, I did go look at TOPIx and confirmed all the fuses needed to reset all the related modules AND found a way to verify if current drain is going on - which it was. This seems like the infotainment modules have crashed, but have not shutdown. Not a good situation to be in since they could then drain the battery. You can confirm things are "running" if the hazard button light is illuminated still after the car has been locked and sitting for more than 20 minutes (mine was running all day even though it was "off" and it consumed 4% of battery). After I rebooted the modules - no more battery drain from the hung infotainment modules!

The forum won't allow anything but really tiny PDFs, so here's an attempt at a 3-page PNG with the reboot procedure I put together. It worked for me and avoided bringing the car into the dealer with less than 200 miles and only owning it for a few days. Annoying, BUT way less than going to the dealer for a simple reboot and having to leave the car for a few days.

After reboot, I also deleted the smart profile I had made, along with logging out of the Live app stuff. I wasn't planning to use a lot of this stuff anyway beyond CarPlay, so this will be fine for me until future updates if it ensures the infotainment is a little less buggy.

Hope this can help someone else avoid a trip to the dealer for a simple restart.
Great info! Thank you!
 

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The forum won't allow anything but really tiny PDFs, so here's an attempt at a 3-page PNG with the reboot procedure I put together. It worked for me and avoided bringing the car into the dealer with less than 200 miles and only owning it for a few days. Annoying, BUT way less than going to the dealer for a simple reboot.

Hope this can help someone else avoid a trip to the dealer for a simple restart.
Thanks for the post! Unfortunately, this process didn't work for me. I followed the instructions twice last night and the touchscreens are still black. Prior to pulling the fuses the screens had a slightly bluish hue as if there was power going to them but afterwards the screens were completely dark. The hazard button is still illuminated so there is a battery drain happening. I kept the car plugged in to avoid killing the 12V battery per the instructions.

Will bring the car into the shop today. I have less than 900 miles on the I-Pace and this is my third trip to the service department. I plan to begin the process of declaring it a lemon and get rid of it.
 

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The forum won't allow anything but really tiny PDFs, so here's an attempt at a 3-page PNG with the reboot procedure I put together. It worked for me and avoided bringing the car into the dealer with less than 200 miles and only owning it for a few days. Annoying, BUT way less than going to the dealer for a simple reboot.

Hope this can help someone else avoid a trip to the dealer for a simple restart.
Thanks for the post! Unfortunately, this process didn't work for me. I followed the instructions twice last night and the touchscreens are still black. Prior to pulling the fuses the screens had a slightly bluish hue as if there was power going to them but afterwards the screens were completely dark. The hazard button is still illuminated so there is a battery drain happening. I kept the car plugged in to avoid killing the 12V battery per the instructions.

Will bring the car into the shop today. I have less than 900 miles on the I-Pace and this is my third trip to the service department. I plan to begin the process of declaring it a lemon and get rid of it.
Pulling the fuses did not work for me either. I also disconnected the 12v battery and let it sit for a couple hours. That didn’t work either. However, the next day every thing began working as suddenly as they had had stopped
 

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Pulling the fuses did not work for me either. I also disconnected the 12v battery and let it sit for a couple hours. That didn’t work either. However, the next day every thing began working as suddenly as they had had stopped
If it were only my wife and I in the car I could live with the unpredictability. Yesterday we had our 2 toddler grandkids with us in 93° weather so the day-to-day unreliability is a huge problem.
 

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Its interesting my car was put away for 3 weeks and it was in "off" mode. When I started the car everything started but I got the dreaded blank screens. I drove 5 seconds, turned it off and the Jaguar sign off splash appeared. I started the car again immediately and the displays were blank. I started driving and 20 seconds later everything booted and worked.

Whatever software issue this is is a huge problem.
 

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Thanks for the post! Unfortunately, this process didn't work for me. I followed the instructions twice last night and the touchscreens are still black. Prior to pulling the fuses the screens had a slightly bluish hue as if there was power going to them but afterwards the screens were completely dark. The hazard button is still illuminated so there is a battery drain happening. I kept the car plugged in to avoid killing the 12V battery per the instructions.

Will bring the car into the shop today. I have less than 900 miles on the I-Pace and this is my third trip to the service department. I plan to begin the process of declaring it a lemon and get rid of it.
Granted, playing QA engineer for Jaguar can suck a little...but the only other tweak to my process might be to try the unmarked fuses too (there are two that are not called out in the owner's manual or the diagram I found on TOPIx). These are fuses 6 and 16 which I did check to ensure they were intact when I was pulling the "known" ones. They're marked in blue on the attached diagram.

Other tweak might be to not keep the car plugged in while pulling the fuses in case something is kept "alive" during the charge cycle that prevented the reboot.

If you happen to give it another try before bringing it back to the dealer and have any success, let me know and I can update my document.
 

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Pulling the fuses did not work for me either. I also disconnected the 12v battery and let it sit for a couple hours. That didn’t work either. However, the next day every thing began working as suddenly as they had had stopped
Similar thing on my side... I had also tried the 12v battery disconnect before the fuse process worked for me - granted at the time I hadn't found the hazard light check and I only had the 12v battery disconnected for about 10 min during the first time. The interesting thing about the 12v battery is that I used a multimeter and found the pos/neg leads STILL HAD 12v across them, even with the 12v battery disconnected.

There's some other part of the power system that's keeping things hot either by powering the 12v system, or requiring the 20 minutes to discharge/shutdown. Part of the reason I was happy to find the illuminated hazard light test in the TOPIx docs. It seemed to be a good indicator that the 12v system had actually discharged or shut down completely when it finally turned off.
 

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Blank screen after charging 100%

Also, car had just been returned from service for the re-gen recall. However it worked fine that day, drove it home, plugged it up, next day the blank screens. I try not to charge to full, have probably only 2 or 3 times before. Never have really waited for screens to come on line before putting car in reverse. I’ve read others that have felt that was a problem.

Guess I might just wait a couple days, since it’s weekend and dealer is closed anyway. Maybe it will just start as it has for others. I don’t really want to start pulling fuses. I also hav the waning flasher light on constantly, but to be honest can’t remember if it was on when I unplugged it this mourning. But it’s on now.
 

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Didn’t work for me either. So I pulled the additional two fuses, (only 2 left in panel, might as well pull them) I’m waiting the 20 minutes now, but the emergency flasher is still on.
 

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Regin recall and subsequent failure of display panels

Didn’t work for me either. So I pulled the additional two fuses, (only 2 left in panel, might as well pull them) I’m waiting the 20 minutes now, but the emergency flasher is still on.
As reported earlier the reset never returned displays to normal. So took it in this mourning. Unbelievably, literally when I turned into their parking lot everything returned. Service advisor came out turned it off and on, everything seemed to work. Except the traction battery safe to drive warning.

So they wanted to keep it and load new 19. versions of software. They gave me another ipace as a loaner.??
 

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I picked up my 2020 I-Pace just this weekend and after setting up the various connected features and accounts - InControl, HERE maps, Live Apps, etc...things started to act up and the screens went black at around 150 miles and 48 hours of ownership.

I’m a little suspicious that all the demo cars at the dealership seem to be working better and I can’t think that Jaguar would roll cars off the production line with known immediate failures. Since my infotainment problems started after setting up all the other connected features, the locked up infotainment may have just been a mix of software glitches.

Thanks to others on this forum, I did go look at TOPIx and confirmed all the fuses needed to reset all the related modules AND found a way to verify if current drain is going on - which it was. This seems like the infotainment modules have crashed, but have not shutdown. Not a good situation to be in since they could then drain the battery. You can confirm things are "running" if the hazard button light is illuminated still after the car has been locked and sitting for more than 20 minutes (mine was running all day even though it was "off" and it consumed 4% of battery). After I rebooted the modules - no more battery drain from the hung infotainment modules!

The forum won't allow anything but really tiny PDFs, so here's an attempt at a 3-page PNG with the reboot procedure I put together. It worked for me and avoided bringing the car into the dealer with less than 200 miles and only owning it for a few days. Annoying, BUT way less than going to the dealer for a simple reboot and having to leave the car for a few days.

After reboot, I also deleted the smart profile I had made, along with logging out of the Live app stuff. I wasn't planning to use a lot of this stuff anyway beyond CarPlay, so this will be fine for me until future updates if it ensures the infotainment is a little less buggy.

Hope this can help someone else avoid a trip to the dealer for a simple restart.



For the record - Just passed 7k miles, no major issues. Had center upper and lower 'blank screens' issue for the first time yesterday. Followed your posted instructions, replaced fuses after around 30mins, started the car, no joy. Repeated same instructions (just the four fuses listed in the first set of instructions), left the car locked, unplugged overnight. This AM, unlocked, replaced fuses, re-started... Success.



Except... screens back on = good.
New 'traction battery fault' = no good.

Fortunately, I drove it to work without incident, and no apparent change in driving characteristics. Parked for the day, unplugged. At day's end, all clear. Center screens working, 'traction battery fault' warning cleared spontaneously (even without the 100% charge, which seemed to be necessary for others).


Just wanted to report the issue to add my two cents for the general body of knowledge, and thank you for the post.
 

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Yesterday I used the preconditioning button on the app to cool the car a bit before departure. Did not actually work and the screens were black for the first few minutes of travel. Screens came on but the temperature adjustment would not move. My car has never been updated. Just an annoyance.
 

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Well after 8,000 miles I finally had this as my first error. Interestingly I JUST updated via SOTA from 18D to the newest 19A two days ago. Sure seems to me not to be a coincidence. Trying the repair procedure outlined earlier. Will post result in about 1 hour.
 

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Well after 8,000 miles I finally had this as my first error. Interestingly I JUST updated via SOTA from 18D to the newest 19A two days ago. Sure seems to me not to be a coincidence. Trying the repair procedure outlined earlier. Will post result in about 1 hour.
Hope pulling the fuses works for you but it didn't for me and a few others. Look for the bluish haze around the perimeter of the touchscreens because that will indicate a battery drain. Also look at the hazard button 30 minutes after shutting down the vehicle and if it's illuminated then you do have a battery drain problem. Best of luck!
 

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Well after 8,000 miles I finally had this as my first error. Interestingly I JUST updated via SOTA from 18D to the newest 19A two days ago. Sure seems to me not to be a coincidence. Trying the repair procedure outlined earlier. Will post result in about 1 hour.
Read the original post of this thread. My car had ~8100 miles when it acted up, with all original software. It isn’t the update that caused it.
 

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Read the original post of this thread. My car had ~8100 miles when it acted up, with all original software. It isn’t the update that caused it.
It WORKED. But not after 1 hour, only after leaving the fuses out overnight.

I think the procedure works, it just needs a lot more time for trickle power in the circuits to completely be used up.

Interesting even after the 1 Hour try the emergency light was no longer illuminated, and but the procedure didn't work, which means that looking for that is probably not the best measure if all the circuits have shed residual power, as currently dictated by the procedure.

After sitting overnight, the car looked the same it did during the 1 hour try.

Incidentally, just in case it makes a difference I removed and then replaced the fuses in the same order on both attempts.

Upper fuses left to right first, then lower fuses left to right.

Happy once again this morning. Of course I had the traction battery warning but it went away on hitting OK and never came back on. Drove three more cycles of on and off throughout the day with no issues.

Back to being a very happy I-pace owner
 

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Glad things worked out for you! I appreciate the tips and if the worst happens again I'll give it a try.
 

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Took delivery Sep 7 with software 18D, took it back to dealer first thing Sep 9 with black screen issue. Dealer updated to 19A. Black screen issue happened again this morning (Sep 18) and I took it back again. Hopefully 19B solves this issue for good.
 
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