A quick push of the button on a fully booted car is what does it. It's not like a microphone.
If you have an iPhone plugged in, holding the button down does the voice.
If you have an iPhone plugged in, holding the button down does the voice.
I'm right there with ya, Waltk. I started a similar thread ("Infortainment issues...") complaining about my blank screens. I tried all the recommended self-fixes, including McRat's and others' but nothing got the screens to come back. There are only 2 dealerships within an hour and a half of me in San Diego and both are backed up for 2-3 weeks for any service, and my I-Pace is undriveable due to both the Infotainment and Climate screens having stopped working, and the heater uncontrollably blasting hot air every time you start the car. Recently I wrote a letter to the service manager of the dealership to see what, if anything, they can do. I'm really concerned that my car is going to continue to have random problems and I can't be having at the service dept for 2-3 weeks every time there's an issue. That's just insane and unacceptable. I'll let you know if I get any progress or if/when they resolve the issue.Yes, I know how to work the voice control. The issue is there is no voice and no commands appear on the screen. The bigger issue is that now the car indicates 0 range with a full charge as well as no AC control, radio, cameras, etc and still the black screens. Jaguar Honolulu called yesterday and is working on solution hopefully without having to boat the car back. They are getting ready to ship the 2nd I-pace to Maui and are of course concerned the other islands will become a nightmare for them. I will update as we progress.
I did the same and was told my case manager would contact me today. Of course no call. My case has been open since Dec. On 2/26 my case manager told me he was meeting w/ consumer affairs team on that Thursday to discuss next steps with my car. Since I've had no update. Last Thursday I called the customer line again and spoke to a different case specialist. He apologized and said these cases are normally handled much faster and said he was escalating my case to a supervisor. No call back yet. Jaguar 1-800-452-4827, Option 9Update: After not hearing back from my dealership service dept manager for the last 4 days, I turned to social media. Took a couple of tries but I got Jaguar USA to reply to me and start a DM conversation. They asked for my info, VIN, dealership, and recap of issues. I gave them a full accounting of the issues, the people I've worked with thus far at my local dealership at at JLR, and they said they are going to make sure an appropriate person see this. Don't know what that means but gives me more hope than no response at all. More to come.
Was 19A loaded by the dealer or did it just show up OTA?Update 3/22/19:
Black screens have seem to gone away. I'm on what service says is the latest software version. S19A_19.07.2-312706.
All functions of the Remote app have been working the last 3 days. Not sure what triggered it to start working as the Android app has not been updated in almost a month.
The last remaining issues I still have are:
1) the home screen shortcuts such as the EV Panel are not sticking, and I have to turn creep mode back on after every drive...when I get back in the car for the next drive Creep is always off.
2) When I press and hold on the home screen and add the EV Panel shortcut (screenshot 1). I then turn Creep (middle button) ON. Everything stays that way until I turn the car off. When I start it back up it looks like screenshot 2. The EV Panel is still there, but the 3 buttons at the bottom are gone, and Creep has been turned off.
My case manager at JLR corporate doesn't know why that's happening but said the best way to document it is to call or show my local service dept and ask them to open a "TA" case with Jaguar so they can document it.
Dealer installed it. Both they and my JLR case manager told me that OTA updates still aren't happening. However my case manager told me that they were just recently trained on handling OTA update cases so he think they're going to start soon, he just doesn't know when.Was 19A loaded by the dealer or did it just show up OTA?
What dealership did you go to? I know if I ask my dealership they will say they don't have the update.Dealer installed it. Both they and my JLR case manager told me that OTA updates still aren't happening. However my case manager told me that they were just recently trained on handling OTA update cases so he think they're going to start soon, he just doesn't know when.
My JLR case manager said the best way to make sure JLR is made aware of these issues is to have your local service dept open a "TA" ticket with JLR so they get properly documented. Hopefully the more people do this the more issues will get on JLR's radar and get prioritized for fixing.With 19A (dealer installed) there are many new faults.
"billfan" you are correct, Creep turns off every time the vehicle is turned off and there is no way to change it.
The Air Quality Sensor does nothing even when triggered.
My rear camera works only every so often even when booting slow. Rear cross traffic monitor does not work when camera is not operational.
CarPlay screen randomly goes blank.