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Discussion Starter #1 (Edited)
You might have noticed it's hard to contact ATT about their automotive support. The Contact link they provide isn't the right one. Start here and tunnel down:

https://myconnectedcar.att.com/webclient/#/backseat/learnOEM

The number listed for Connected Car help is 1 (866) 595 - 0010 not whatever link they email you.
 
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