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You might have noticed it's hard to contact ATT about their automotive support. The Contact link they provide isn't the right one. Start here and tunnel down:
https://myconnectedcar.att.com/webclient/#/backseat/learnOEM
The number listed for Connected Car help is 1 (866) 595 - 0010 not whatever link they email you.
https://myconnectedcar.att.com/webclient/#/backseat/learnOEM
The number listed for Connected Car help is 1 (866) 595 - 0010 not whatever link they email you.