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Discussion Starter #1
I think the software updated on the app.

Under "Charge" I now have the ability to set a charge period. I don't think that was there before??

Not sure if there were other changes. It does seem to connect a bit faster too?
 

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Discussion Starter #3
I'm on iPhone.

Was that option always there and I just never noticed? It lets you set a start time and a stop time right in the app.
 

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Charge Period has always been there. Its the ability to stop at specified state of charge (SOC, e.g., 90%) that many have been wanting. Workaround is knowing the charge rate and setting stop time to approximate an expected SOC.
 

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I'm on iPhone.

Was that option always there and I just never noticed? It lets you set a start time and a stop time right in the app.
InControl Remote was last updated 4 months ago. Your iPhone app should be on 1.72 (100)
Set Charge Period with Start Time and End Time has been there since I loaded the App in December.

Haven't tried to use it.
 

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What I don't remember, is the I-Pace asking me "Do You Want Delayed Charging" every time I power down. Perhaps I never looked?
 

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Discussion Starter #9
Woops. You're right. The app logged me out for no reason so I thought maybe it had been updated on my phone.
 

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My Remote app has stopped updating/communicating with the car, even after logging out/logging back in, unistalling/reinstalling, and driving the vehicle multiple times over a couple days. It's now been 4 days since the app has updated...it still thinks the car is charging from last Sunday night, and the Journey's page is not showing any of the drives we've taken the last few days. I contacted the developer/support email in the app, and initially got an auto-response that the email isn't really monitored, which was maddening, but then the next day I got an email from Jaguar support. They asked for the VIN and my phone # which I gave them yesterday, but haven't heard back yet. But it's a bummer that the app functionality is mostly useless at this point for me.
 

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My Remote app has stopped updating/communicating with the car, even after logging out/logging back in, unistalling/reinstalling, and driving the vehicle multiple times over a couple days. It's now been 4 days since the app has updated...it still thinks the car is charging from last Sunday night, and the Journey's page is not showing any of the drives we've taken the last few days. I contacted the developer/support email in the app, and initially got an auto-response that the email isn't really monitored, which was maddening, but then the next day I got an email from Jaguar support. They asked for the VIN and my phone # which I gave them yesterday, but haven't heard back yet. But it's a bummer that the app functionality is mostly useless at this point for me.
This is a procedure that worked for me any many others (and dealers sometimes use it too):

- Make sure you're somewhere where the car has a good cell signal
- Remove the SIM card in the armrest, turn off wifi if your have it on (car connecting to external wifi)
- Turn off car, wait ~30 mins
- Press and hold the left button (assistance) in the overhead console for about 10 seconds (it will start flashing fast, and then more slowly)
- Turn off the car, re-insert your SIM card, turn your wifi back on if you had it set up

Good luck.
 

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This is a procedure that worked for me any many others (and dealers sometimes use it too):

- Make sure you're somewhere where the car has a good cell signal
- Remove the SIM card in the armrest, turn off wifi if your have it on (car connecting to external wifi)
- Turn off car, wait ~30 mins
- Press and hold the left button (assistance) in the overhead console for about 10 seconds (it will start flashing fast, and then more slowly)
- Turn off the car, re-insert your SIM card, turn your wifi back on if you had it set up

Good luck.
I just did steps 1-3 and turned off the car with SIM card out and WiFi off. For the next step (press and hold the left assistance button) should I turn the car back on first or do this with the car off? I ask because your last step is "turn off the car", so I assume I need to turn the car back on, I'm just not sure if it's before or after I press and hold the assistance button
 

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I just did steps 1-3 and turned off the car with SIM card out and WiFi off. For the next step (press and hold the left assistance button) should I turn the car back on first or do this with the car off? I ask because your last step is "turn off the car", so I assume I need to turn the car back on, I'm just not sure if it's before or after I press and hold the assistance button
Apologies, yes, I missed that step. As step 3a, turn the car back on without your foot on the brake (so basically accessories only). Then proceed with Step 4.
 

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Couple of observations:

1. The user SIM card in the center console and the wifi functionality have nothing to do with the Remote app. The center console SIM card is not necessary for the car functions that the Remote app can control, including the preconditioning, journey logging, charging status, etc. I removed the SIM card when I got the car and the Remote app works fine for me, as it should. The center console SIM card enables bonus functionality like wifi hot spot and live traffic.

2. In late February my inControl account (accessed via the web site) failed to record the start and end locations of a couple of journeys. At the same time the Remote app provided a February summary before the end of the month and then gave another summary at the actual end of the month. Both of those items indicate that JLR/MS IoT had a back end issue, which may have led some people to believe that the Remote app had a bug. IMO they did something on the back end that caused these issues.
 

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I am so very disappointed with the app, and encourage anyone with issues to send an email to the developer email listed in the app:
[email protected]

I tried the fix above but it didn't work. I also have an issue open with support but they seem clueless and said they "need more time to look into it". My app does not update information, it does not connect most of the time, it often shows incorrect information (about charging status, range, milage, basically everything!) and remote start gives me an error saying that the car is already running...it's not! I am ashamed of this for such an expensive car and won't even tell other people that this car has an app because if I show them they will never by a Jaguar.
I've seen the Tesla app in action and the Jag app is truly embarrassing in comparison. Tesla even just added a new feature to their app to recognize when your vehicle is in for service and automatically display its estimated completion time, as well as where in the repair process the car is currently. That means you'll see when your car is sitting idle waiting for parts and when the technician is working on it. Jaguar app can't even correctly tell me the mileage on my I-Pace.
 
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