Still vaporware.
Thank you for contacting the Jaguar Customer Experience Centre.
Customer feedback is essential to Jaguar whether this be positive or negative so I would like to thank you for your comments. These are duly noted and I can assure you these comments are passed to the relevant departments for further review.
Your feedback is important to Jaguar so again please accept my thanks for taking the time to make us aware of your comments.
Would you mind sharing what problem(s) you sent them?Once you file your complaint, let's see if your form letter response matches mine:
Thank you for contacting the Jaguar Customer Experience Centre.
Customer feedback is essential to Jaguar whether this be positive or negative so I would like to thank you for your comments. These are duly noted and I can assure you these comments are passed to the relevant departments for further review.
Your feedback is important to Jaguar so again please accept my thanks for taking the time to make us aware of your comments.
The missing Alexa skill which was touted by Jaguar to all of the trade rags.Would you mind sharing what problem(s) you sent them?
So it isn't actually a Jaguar app. It is a ChargePoint APP. If you have a ChargePoint Home charger get this:So, there are articles that talk about an Alexa skill that's supposed to let you pre-condition your I-Pace. Anybody know what that skill is called?
I did a quick search for Jaguar and a look through the Automobile section, and I didn't see it - but I'm a terrible scanner.
Really just an "enquiry" form... seemingly for 'feedback' not specifically a "complaint" form requiring immediate action. Your form letter response seems to affirm this view. I've typically found that anything submitted by email stands a lower chance of getting traction or resolution than calling and speaking to a live person. I'm hopeful Jaguar's responsiveness to I-Pace issues (a new, highly visible, and rapidly *rising* portion of their sales) is higher than the rest of their product line. For anything more urgent, try this number from Jaguar USA website: 1-(800)-452-4827 Option Number 9 for customer service