[WattAJag]

So, there are articles that talk about an Alexa skill that's supposed to let you pre-condition your I-Pace. Anybody know what that skill is called?

I did a quick search for Jaguar and a look through the Automobile section, and I didn't see it - but I'm a terrible scanner.

 

[NerdUno]

Still vaporware.

 

[WattAJag]

What?!! I convinced my wife we should get an Echo based on this ... But, so far - she's the one having all the fun with it, so ... I guess maybe I'm done for Christmas shopping!!

 

[NerdUno]

Just goes to show how much research actually goes into trade rag articles. This Alexa skill B.S. must have appeared in at least a dozen different car magazines and every one of them wrote as if the product existed.

 

[Joshuableu]

The only way a lot of the issues (Alexa, InControl,etc.) will get solved is by pressure from the customers to JLR corporate.
Dealers seem to be last to know anything and even when they ask JLR for something, they wait and wait.
Is everyone willing to wait till Q2 2019 for the Echo skill to be released??? I wasn't and wrote corporate.
Customer satisfaction is very important to their overall ratings; make your feelings known.

 

[NerdUno]

Here's the link to send a complaint to JLR Corporate.

 

[NerdUno]

Once you file your complaint, let's see if your form letter response matches mine:

Thank you for contacting the Jaguar Customer Experience Centre.

Customer feedback is essential to Jaguar whether this be positive or negative so I would like to thank you for your comments. These are duly noted and I can assure you these comments are passed to the relevant departments for further review.

Your feedback is important to Jaguar so again please accept my thanks for taking the time to make us aware of your comments.

 

[Dantrium]

Once you file your complaint, let's see if your form letter response matches mine:

Thank you for contacting the Jaguar Customer Experience Centre.

Customer feedback is essential to Jaguar whether this be positive or negative so I would like to thank you for your comments. These are duly noted and I can assure you these comments are passed to the relevant departments for further review.

Your feedback is important to Jaguar so again please accept my thanks for taking the time to make us aware of your comments.

Would you mind sharing what problem(s) you sent them?

 

[NerdUno]

Would you mind sharing what problem(s) you sent them?

The missing Alexa skill which was touted by Jaguar to all of the trade rags.

 

[PGhiron]

So, there are articles that talk about an Alexa skill that's supposed to let you pre-condition your I-Pace. Anybody know what that skill is called?

I did a quick search for Jaguar and a look through the Automobile section, and I didn't see it - but I'm a terrible scanner.

So it isn't actually a Jaguar app. It is a ChargePoint APP. If you have a ChargePoint Home charger get this:

https://www.chargepoint.com/blog/ev-charging-just-got-easier-alexa-and-new-app-features/

 

[Joshuableu]

No, Jaguar advertised an Alexa Skill for the InControl Jaguar app. ChargePoint is a separate Alexa Skill.
The Jaguar InControl app will eventually have an Alexa skill in which you link your accounts. You can then ask Alexa verbal questions about the details in your InControl app.
JLR corporate has already commented back to me on the lack of the skill and acknowledges that it is late in being released.
They did not elude to 'when' it would be available.

 

[Pseudonym]

This is an easy thing for them to add, but with so many other software issues, I'm glad its not taking priority at this time.

 

[phila]

Anyone have an update here? I havent heard much either but would like this skill asap. Now it seems the initial bugs with the software of the actual i-pace have calmed down I think we should expect something soon.

 

[Joshuableu]

I received no response from JLR corporate when I asked about a week ago.
May be time for more owners to specifically call and ask JLR corporate about the promised "Alexa Skill."
1-800-452-4827

 

[sciencegeek]

Thank you for sharing that number. I was just fed a bunch of BS by my sales rep. Briefly:

I haven't taken delivery yet because a lane assist chip isn't working, so they're waiting for a part. While we're waiting I was asking if they could install the latest software, 15.2 and S18D. My request was denied because an update that is not done in response to an actual problem *voids the warranty*. Dealer claims it's in an email from JLR corporate. I'm incredulous .. either it's a monumentally stupid policy or the dealer is lying. What is it I wonder.

 

[PGhiron]

Dealer is Lying. My dealer is installing the 18D software update this Friday and scheduled me for it.

 

[phila]

Im shocked at some of the poor customer service I have read throughout this forum especially in North America. I have not experienced any of the same but I am in Europe. I guess the old saying stays, some dealers are simply interested in the sale, not in the work afterwards. This sort of behavior should also be reported to that corporate number visible above.

 

[dtgsrq]

Here's the link to send a complaint to JLR Corporate.

Really just an "enquiry" form... seemingly for 'feedback' not specifically a "complaint" form requiring immediate action. Your form letter response seems to affirm this view. I've typically found that anything submitted by email stands a lower chance of getting traction or resolution than calling and speaking to a live person. I'm hopeful Jaguar's responsiveness to I-Pace issues (a new, highly visible, and rapidly *rising* portion of their sales) is higher than the rest of their product line. For anything more urgent, try this number from Jaguar USA website: 1-(800)-452-4827 Option Number 9 for customer service

 

[Jagpa]

I’ve also tried to reach JLR through Facebook has they do accept messaging from there. Unfortunately no response to Alexa functionality or OTA updates in the US.