Is this a H484 recall vehicle, or a H541 recall? Curious that you bought it 3 months ago if it is under the H484 recall. If so I hope you got a good deal on it.

 

it's a 484. The dealer selling it didn't mention the recall until we signed paperwork. It was a printout of the recall notice in the stack of paper.
yes, got a very good deal and a very good warranty but... let's just say it's a good thing I love the car.

 

I'm very happy for you @WB5. Seems like JLR treated you right. Did they ever tell you what they would've offered if you had gone the buyback and cash out route?

 

Yes, the buyback was $35,000. Same as the trade in. They also offered to replace my battery, but no definitive timeframes (obviously).

I would have been crazy not to take the $83,500 they were offering. Tell me in the HISTORY of deals how often an auto manufacturer hands over that kind of money, even for brand loyalty???

My suspicion is that JLR is going to be one of the first to market with nearly an all electric fleet next year, which they know they are going to lose some clients through attrition because some folks are just ICE cars only, so why not try to keep your EV Clients?

 

"My suspicion is that JLR is going to be one of the first to market with nearly an all electric fleet next year ..."

Well, Tesla gets the prize for first (significant) brand with an all electric fleet. Jaguar will be an all electric brand come 2026 since they will have exactly 1 model to sell and it will be electric.

That assumes there are any Jaguar dealerships that can limp through 2025, and then survive after that with only 1 high priced model to sell. They'll be known more for being a used car selling brand by then.

 

"My suspicion is that JLR is going to be one of the first to market with nearly an all electric fleet next year ..."

Well, Tesla gets the prize for first (significant) brand with an all electric fleet. Jaguar will be an all electric brand come 2026 since they will have exactly 1 model to sell and it will be electric.

That assumes there are any Jaguar dealerships that can limp through 2025, and then survive after that with only 1 high priced model to sell. They'll be known more for being a used car selling brand by then.

Yes, I suppose that'stechnically true. I was referring to the legacy manufactures. Interesting on the 1 model, as I've heard contradictory things from a couple of dealers. I suppose they're somewhat feeling their way around in the dark, though, I suppose.

 

So we now have our offer from JLR NA for our 2019 First Edition with 24K miles. Not everyone is going to be treated equally, it seems.

They will offer me $30K for 'fair market value' (rounded up "courteously" from $23.8K) and $30K max to pay off the note.

Nothing more. No accomodation if we want a new 2024. No assistance in locating another I Pace.

No dealer near me has anything close to the colors and equipment we want. I'm considering just taking the cash and walking away.

If we didn't love the driving characteristics so much I wouldn't be this irritated but I really did want a new one.

 

If you don’t mind disclosing what did you pay for the used I-Pace. Trying to figure out net.

 

How did you receive the offer?. Email, letter from JLR or phone call?

 

An email stating the options, to which I responded via phone call.

Since I hadn't been contacted previously, I had visited a dealer over the Christmas break and mentioned I hadn't heard from JLR NA, so their sales manager spoke to their factory rep.

I'd love to buy the Portofino Blue one they have on the lot off their hands, but I can't afford an additional $20K on a car note right now.

 

Totally agree with the last comment. JLR NA is offering far more than you paid, and yet you expect them to find you are car.

I went thru the replacement route via the H484 recall, found a portofino blue, black interior in Boston. Local dealer in PA had it shipped here. There is limited inventory, but it is all online.

 

Well, you have no idea what others have been through. Why should you get an “equal” offer, when you may have not had an equal experience? You mentioned being without your I-Pace for 30% of the time.

Do you not think others have been without their car for 30% of the time, maybe even more? Maybe, they may have even owned their cars for much longer than you? How can you accurately say you’re not getting equal treatment when you don’t have all the information?

 

Today I learned a very important distinction about the remedy options for the h484 recall. The battery replacement is pretty straight forward: pick your retailer and JLR NA will schedule the order and replacement with them. The replacement is also fairly straight forward: ask a dealer to find a car you want and JLR NA will contribute a significant amount toward the new car, including paying off your note. What is not clear until you press for all details: the buyback is not quick. If you choose the buyback, you sign an agreement to do so, then a check request is made to JLR which takes 30 days to process. You don't give back the car right away; they attempt to schedule the physical return at a dealer where you can also have the check sent, so it's a 'drop off car, sign final docs, get check' but that's month from when you agree to sell back the car.

In my case, the car I want is outside my 'district' and is a 2023. My local dealer won't or can't have it transferred to them. The dealer with it is now applying high pressure sales tactics - "oh lots of people want this car" "you should just buy it now and then apply that check from Jaguar whenever it shows up"

So, make sure you fully understand the timeline for whatever option you choose. it's far from clear from the initial offer how each one works and how different the process is for each one.

 

Today I learned a very important distinction about the remedy options for the h484 recall. The battery replacement is pretty straight forward: pick your retailer and JLR NA will schedule the order and replacement with them. The replacement is also fairly straight forward: ask a dealer to find a car you want and JLR NA will contribute a significant amount toward the new car, including paying off your note. What is not clear until you press for all details: the buyback is not quick. If you choose the buyback, you sign an agreement to do so, then a check request is made to JLR which takes 30 days to process. You don't give back the car right away; they attempt to schedule the physical return at a dealer where you can also have the check sent, so it's a 'drop off car, sign final docs, get check' but that's month from when you agree to sell back the car.

In my case, the car I want is outside my 'district' and is a 2023. My local dealer won't or can't have it transferred to them. The dealer with it is now applying high pressure sales tactics - "oh lots of people want this car" "you should just buy it now and then apply that check from Jaguar whenever it shows up"

So, make sure you fully understand the timeline for whatever option you choose. it's far from clear from the initial offer how each one works and how different the process is for each one.

Glad you have identified a replacement. Now you just have to complete the process.

If this is buying a replacement I-Pace through the H484 recall, you will not get a check from JLR to cash or hand over to the selling dealership. The JLR contribution is given as a rebate or cash contribution during the final sales process - you do not handle the $$$.

Otherwise, you could claim that you are buying a replacement and get the +$60k contribution and walk away, which would be in excess of what JLR offers for a straight buyback offer.

The dealership in Boston that had the car I wanted wouldn't negotiate, and the process didn't proceed until I verbally agreed on the car.

My advice: Verbally agree to a reasonable price; get JLR involved and get their final offer; if you don't like it walk away (bear in mind that neither party will be too keen to engage in future negotiations if you do walk away). In my case the final offer was actually better than I had been lead to expect.

Keep at it. I know the process is frustrating, but ultimately you will enjoy a new car with a new warranty and hopefully no battery issues.

 

We have a 2019 I Pace HSE. We are considering buying a different brand because JLR is going through a new brand makeover including their cars and we have had issues with our current one. We have had different models for 30 years and experienced very few issues until we went electric. Are they offering a buy-back if you do not buy another JLR auto and buy Mercedes, Ford, BMW etc? We are told the valuation is determined by a third party facilitator, unrelated to JLR. Thoughts?

 

Assuming you are the owner of a MY2019 originally sold in the US, you are either eligible for a new battery pack/buy back with incentive towards replacement I-Pace, only if your specific VIN is listed under the H484 recall or, more likely a straight buy back under the H514 recall.

It’s amazing what the search engine on this forum could reveal if you care to use it

 

Also, this question has already been asked in this very thread. And why would they give you an incentive to go to a different brand???

 

I urge anyone with a car subject to the buyback to keep everything in writing as the process unfolds. I've now been given bad advice from three different sources. The dealers have no idea how this works and will try to refuse taking the car - or - will refuse to make an appointment for the return, claiming you "just show up".

Even the JLR NA rep has contradicted himself a few times.

Hopefully, I am about at the end of my buyback but these last few steps are becoming stressful due to the misinformation around the process.

 

Again, I urge anyone subject to a buyback to document every step, every communication and follow up every day until you have a resolution.

I was told I could drop off my car to the nearest dealer "any day after Feb 13" as the repurchase would take 30 calendar days. So I did, on Feb 17.
The dealer was courteous and efficient. They sent in the inspection report same day.
JLR NA went silent at that point, despite their promise.

Not until my next car note payment was due did they finally (45 days instead of 30) send the payoff check, and they sent it to the wrong address.
My repurchase check wasn't cut until 2 days later but mysteriously has not been sent out as promised.

I was told that the rep "doesn't know" what checks will be cut on any given day, and won't know if it was done until 4:30 PM but that doesn't appear to be true, as they created the Fedex labels before 3 PM. I'm sure he was just tired of hearing from me.

At this point, I am relieved I didn't take the battery replacement option.

 

At this point, I am relieved I didn't take the battery replacement option.

For me the buyback wasn't appealing due to a finance balance and the trade up deal fell apart not due to JLR but the dealer seeming to want to keep 4 iPACE on their lot for quite a while longer (including a 2023MY which was closest to my 2019HSE spec).

Once I contacted my JLR assigned contact, within two days my service dealer called to say a battery was assigned and on the way. A week later it arrived and was installed within 48 hours. Apparently all good. I am waiting on them completing a few warranty items under CPO before I collect my car. I didn't get the sweetheart deal that some of the other H484 owners managed with trading up to a new model but at least I know the history of my car. And I still can't think of another replacement that might appeal.

Seems very much a case of YMMV...