Hi everyone,
I'm wanted to share that my 2019 I-PACE buyback request has been approved by Jaguar North America! I know many of you have had similar challenges, and I hope my experience provides some encouragement and information. Note that I started this process about 10 days before Jaguar made any buyback announcements for the 2019 model, so I am unsure if I am on the same path as everyone else.
Important Note: I'm in California, which has strong lemon law protections. Your experience in other states may differ. My I-PACE currently has 66k miles and is out of the factory bumper-to-bumper warranty, but still within the battery warranty period.
The Final Straw: After experiencing ongoing issues, including a full battery replacement last year after the H441 recall, the H514 recall was the final straw for me. I decided to pursue a buyback under the California Lemon Law and contacted Jaguar in November 2024.
Here's a quick timeline of the key events:
To give you an idea of what to expect, here are the different teams at Jaguar I worked with:
My car is currently at the dealership for the pre-inspection step, where they are checking the car's condition and verifying the mileage. Once that's complete, I expect to receive a formal buyback offer.
My expectation for a buyback amount around $38k (not official or confirmed), based on an online calculator, but I have no idea if I will get anything close to this. $52k is shown on some calculators that include interest.
Possible NDA:
I may be required to sign a NDA, like Pseudonym did as part of the final buyback agreement. If that happens, I might need to remove this post or edit it to remove specific details. But I'll share as much as I can beforehand, and I hope others will do the same! We can rely on our collective knowledge and experience to help each other navigate this process.
As part of this process I have spoken to legal counsel, but not engaged them on this yet as I am satisfied with the process so far, and will only consider getting representation if they above factors change or if the buyback offer is too low.
I'll keep you all posted on the final outcome. Wish me luck with the final steps!
I'm wanted to share that my 2019 I-PACE buyback request has been approved by Jaguar North America! I know many of you have had similar challenges, and I hope my experience provides some encouragement and information. Note that I started this process about 10 days before Jaguar made any buyback announcements for the 2019 model, so I am unsure if I am on the same path as everyone else.
Important Note: I'm in California, which has strong lemon law protections. Your experience in other states may differ. My I-PACE currently has 66k miles and is out of the factory bumper-to-bumper warranty, but still within the battery warranty period.
The Final Straw: After experiencing ongoing issues, including a full battery replacement last year after the H441 recall, the H514 recall was the final straw for me. I decided to pursue a buyback under the California Lemon Law and contacted Jaguar in November 2024.
Here's a quick timeline of the key events:
- November 14, 2024: Contacted Jaguar North America to start the process.
- November 19, 2024: Received a case number and was assigned a case manager.
- November 21, 2024: Submitted requested documentation (sales contract, etc.).
- December 12, 2024: My case was escalated to the Process Specialist team.
- December 27, 2024: Process Specialist reached out to gather more paperwork.
- January 10, 2025: Received official buyback approval!
- January 15, 2025: Completed pre-inspection at the dealer.
- January 16, 2025: My case was moved to the Consumer Affairs team.
To give you an idea of what to expect, here are the different teams at Jaguar I worked with:
- Customer Relationship Centre: The initial point of contact. They gather information and assign a case manager.
- Process Specialist Team: Reviews your case in detail and acts as your advocate.
- Consumer Affairs: The final decision-making authority on buyback requests.
My car is currently at the dealership for the pre-inspection step, where they are checking the car's condition and verifying the mileage. Once that's complete, I expect to receive a formal buyback offer.
My expectation for a buyback amount around $38k (not official or confirmed), based on an online calculator, but I have no idea if I will get anything close to this. $52k is shown on some calculators that include interest.
Possible NDA:
I may be required to sign a NDA, like Pseudonym did as part of the final buyback agreement. If that happens, I might need to remove this post or edit it to remove specific details. But I'll share as much as I can beforehand, and I hope others will do the same! We can rely on our collective knowledge and experience to help each other navigate this process.
As part of this process I have spoken to legal counsel, but not engaged them on this yet as I am satisfied with the process so far, and will only consider getting representation if they above factors change or if the buyback offer is too low.
I'll keep you all posted on the final outcome. Wish me luck with the final steps!
