I would recommend everyone call them. I am the original owner but they had the wrong name and number on file for the recall contact. They had the dealership in the system, even though I am the person who has gotten all the letters. My guess is whomever entered the contact info for the specific campaign did a very very bad job. So please call and make sure they have your information.

 

I know some vehicles are in bad shape but otherwise what is the rush? Call me in 2030 when I am ready.

 

i just read a letter to the jaguar dealers regarding our buyback Morley will be handling the buy back for them in the letter which i have but don't know how to upload it here. it states they will giving kbb value for our cars. my understanding under law they have to give us full purchase price for lemon law. the file is RCMN-24V633-4148.pdf

 

Check out the H514 group in Facebook.

https://m.facebook.com/groups/1043951527480845/

 

Update:
All the documentation is done, my case is now moved to "Process Specialist Team" who will be responsible to determine the $$$ i will get back. I am in CA.

 

Jersey Class Action Suit: https://www.govinfo.gov/content/pkg/USCOURTS-njd-2_23-cv-04281/pdf/USCOURTS-njd-2_23-cv-04281-1.pdf

 

Explain this to me like I'm 5.

 

Explain this to me like I'm 5.

I ask chatGPT to explain this like you were 5:



Can you explain me this like I am a 5 years old kid ?

Alright, let me explain this case like you’re 5 years old! 😊

What Happened?

Imagine you got a brand-new toy car that was supposed to be super fast and fun to drive. But after playing with it for a while, you notice the battery keeps dying too quickly, and sometimes the car doesn’t even start! 🚗💨⛔

You tell the company that made the toy, and they promise to fix it. They even give you a warranty—which is like a pinky promise that they will repair or replace the toy if it has problems. 🤝

But guess what? Their “fix” doesn’t really fix it. The toy still doesn’t work right, and now you feel like you paid too much money for a broken toy.

The Big Fight (Court Case)

The people who bought these cars (the Plaintiffs) got upset and took the car company (the Defendant, Jaguar Land Rover) to court. They said:

• “We paid for working cars, but we got ones with broken batteries!”
• “The company promised to fix it, but their fix didn’t work!”
• “Now we want our money back or a proper fix!”

Jaguar Land Rover tried to get the case thrown out (like saying, “This isn’t fair, we shouldn’t be in trouble!”). They argued:

1. The car still worked (kind of).
2. They tried to fix it.
3. The law doesn’t allow people to sue for this.

What the Judge Said 👨‍⚖️

The judge disagreed with Jaguar and said:

• The people who bought the cars did lose money because they got something worth less than they paid for.
• The company’s fix wasn’t good enough, so the warranty wasn’t honored.
• The case should continue, and the company might have to pay up!

What Happens Next?

The case isn’t over yet! The buyers will now keep fighting in court to prove they deserve compensation (like getting their money back or proper repairs). Jaguar still has a chance to defend itself, but the judge thinks the buyers have a good reason to complain.

Final Lesson

If someone promises to fix something you buy and they don’t, you can take them to court! Just like if your friend borrowed your favorite toy and returned it broken, you’d ask them to make it right! ⚖💰

Hope that makes sense! Let me know if you want me to explain anything else! 😊

 

I ask chatGPT to explain this like you were 5:

The bolding REALLY helps.

 

The number to call is 833-221-9788

 

even better... Better call Saul

 

So I am done with all the documentation with someone from "Customer Relationship Center" and the final message I got it

I have gathered your vehicle history and I have submitted your request to our Process Specialist Team.
-The Process Specialist's role is to prepare your repurchase request for the Consumer Affairs Review for Determination. Consumer Affairs is who will determine if the vehicle qualifies for repurchase once their review process is completed.
-Your Process Specialist will advise, via email, once this review with Consumer Affairs takes place, and a decision is made.

After more that 10 days now I get another email from someone who is "Process Specialist" in "Customer Relationship center" (Both the persons are different but same case number)
And she is asking the same information again which I already provided to the 1st person.

This whole process seems like a way to delay as much as possible. Has anyone had any luck with expediting the process? like telling them if you don't give me a number ($$$) by X date I will start this process with an Attorney.
I have Car Registration Fees Due end of may and I don't want to spend $500 on registration if i have to give it back.

 

We are 8k upside down on my loan. My car is in pristine condition and I was only offered 28k. How do I join the NJ class action?

 

@sharadunni The process...

https://www.i-paceforum.com/threads/h514-recall-hv-battery-recall-no-fix-yet.8774/page-37#post-98878

 

Approved my offer letter on 03/07. My vehicle doesn't charge with Initializing error and high voltage system fault detected error again since last week. Called 877-744-4336 today and was told that some one from another dept not related to Morley will call me end of this month or early next month when to drop the vehicle at the dealership and pick the check.

 

So we're supposed to call them? They send a letter then we call and get put on hold? Seems a bit of fuckery.

 

Yes, make sure to call them. They do not appear to have proper contact information and they do not make any attempt to contact you unless you reach out to them. It is very frustrating but I think it is the best way to make sure you get the process started.

 

I’m using this to delay

 

Ok finally i got this reply.....time to contact a lawyer

After evaluating this matter in good faith, Consumer Affairs does not believe that your vehicle qualifies for repurchase under the California Lemon Law;
However, you will be contacted shortly by a Specialist Team. They will provide you with further information and discuss the available options for the H514 recall.
We do not have a specific time frame for when you can expect to be contacted, please be assured that the team is working diligently to address all matters as quickly as possible.
You may reach out to 833-221-9788 for updates or any questions you may have.

It seems like this is a standard delaying tactics employed and everyone should lawyer up.

 

My husband has been following this board for some time now, and my car just 'bricked' last week. Towed in, asked them for the software updates, which they did not do. Instead they did a full inspection, changed the aux bat and claimed that we have rodent damage, and would I please pay them an additional $325 to further investigate. I said, um, no, and on ADVICE FROM LRJ we have been parking the car outside the garage and only charging it to 75%. If we did exactly as they told us to do, how can they now complain that we didn't garage the car?

 

Hi everyone,
Most likely my last post since after initially reaching out to JLR via email and then the buyback number 3/14, submitted my documents on 3/19, I received the buyback letter today, 3/20 which I just accepted and returned. Now just need to coordinate drop off time. My car has 60,524 miles and multiple scrapes on all the corners from the tight spaces at work (and other drivers not me!), a piece of the rear bumper that fell off (work hit and run) and I JB welded back in and the occasional leaking from the windshield to front passenger seat— all in all I think I was fairly compensated since they didn’t look at the car and gave me the offer. I’ve loved the car and I wish they had upgraded battery and tech and I would have happily bought one again. All in all, with the buyback offer on my 2019 s model I paid less than a lease would have been for the 5 1/2 years I’ve owned it.
I am in N. Cal, so good luck to those in other states!

 

What did you accept for the buy back.

 

For those who got a better buyback offer, would you care to share your experience, with the final number if possible? Thanks in advance.

 

I got 35% of original pre tax purchase price.

 

I also have the 2019 hse, 70k mi and some cosmetic issues, etc, I am wondering what your rep's name and ext or email are please?

 

I have a 2019 SE - 24K miles. Blue w/ Park Package, Drive Package, 18-way Heated and Cooled Seats, Head-Up Display, Windsor Leather Seats, Meridian 825W Surround Sound, Adaptive Surface Response, Fog Lights, Power Gesture Tailgate. Buyback offer US$29,376.00
Morley Repurchase Coordinator - Ken Thomas
I was told by Ken that everyone gets the same deal meaning Zip Code and Condition of the car do not factor into the offer. Reportedly, they are using 'Excellent' as the condition.
He also said that Morley does nothing but manage the process. JLR sends Morley the buyback offer.
Has anyone paid $35 for KBB certified value? If other bought this, I would be willing to do the same.
I tried to get a ball park value by looking at 2020 Ipace values today on KBB. A fully loaded HSE with 24K Miles has a private party value of US$29,189. An SE with my options have a private party value of US$27,976. Difference of US$1210. Or about 4%. So how are people getting offers higher than US$30,551? I don't see things adding up between what I have read on the forums and what I hear from Morley.

 

I complained about the $29,376 offer and got a new offer of $31,376. So apparently there is room to negotiate.

 

2019 ipace owner and contacted by JLR about the buyback offer. Looks like it will be ~30k. Not sure the options here.

 

I'm getting the horseshit "does not qualify for California lemon law" crap. Guess I will get the lawyer, is anyone having them change out the battery? At this point, that would suit me fine.

 

I am in touch with the Lawyer to file a lawsuit they denied my CA Lemon Law claim which was a surprise.
The lawyer mentioned there is a new law that will be effective on Apr 1st (you have to be quick with your paperwork).
Please message me if you want more details, the more voice we have it will be better.

For me I started the process early Feb they took more than 6 weeks (last week, near Apr 1st deadline) that my CA Lemon Law claim is denied. Its a way to delay and hit that date.
The worst part is I got a survey email today to "Rate my experience with JLR Customer Relationship Center" which made me

 

can you share what firm you're talking to? might be worth me giving them a call

 

I would take that as well. And mine is in mint condition with only 13k miles.

 

Just got the offer today. It is $31,732. Mine is a red FE with 57,452 miles and the listing price was close 90k. I bought as a CPO with 4k miles for much less than the listing price. Changed 12v batteries twice under the warrantee. Otherwise, no issues at all. Still love the car. Runs great, feels great, good looking, and all the features, but the range wise, it is outdated, especially that now can only be charged to 80%. Like to keep the car but worried repair cost when something happens. What would you do if you were me?

 

I was only offered 30k. My car is in mint condition with only 13k miles. I literally just made the last payment on my 89k first edition. I'm not about to accept that only to get a lesser car for another car payment.

Im with you.

 

What will they do when they got the car? Destroy it?

 

No, fix it and resell. It's cheaper to buy back than to fix them for us.