Thanks for sharing this - this is very informative. I'm also one of those affected - I have the 2019 HSE model which I truly enjoy driving. I'm just curious - what part of Ca do you live? I'm in Norcal, and have been dealing with Jaguar SF, but has been taking my car for all the recall work in Jaguar Marin (they are much nicer and more customer service focused).

 

I received formal buyback approval in mid December, but have not yet received any offer, so do not hold your breath!!!!!!!!!!!!!!!!!!!!!

 

Did you do the pre-inspection at the dealer already?

 

Are you guys going direct or through the BBB?

 

We are working direct

 

Hi everyone,

I'm wanted to share that my 2019 I-PACE buyback request has been approved by Jaguar North America! I know many of you have had similar challenges, and I hope my experience provides some encouragement and information. Note that I started this process about 10 days before Jaguar made any buyback announcements for the 2019 model, so I am unsure if I am on the same path as everyone else.

Important Note: I'm in California, which has strong lemon law protections. Your experience in other states may differ. My I-PACE currently has 66k miles and is out of the factory bumper-to-bumper warranty, but still within the battery warranty period.

The Final Straw: After experiencing ongoing issues, including a full battery replacement last year after the H441 recall, the H514 recall was the final straw for me. I decided to pursue a buyback under the California Lemon Law and contacted Jaguar in November 2024.

Here's a quick timeline of the key events:

• November 14, 2024: Contacted Jaguar North America to start the process.
• November 19, 2024: Received a case number and was assigned a case manager.
• November 21, 2024: Submitted requested documentation (sales contract, etc.).
• December 12, 2024: My case was escalated to the Process Specialist team.
• January 10, 2025: Received official buyback approval!

The Teams Involved:
To give you an idea of what to expect, here are the different teams at Jaguar I worked with:

• Customer Relationship Centre: The initial point of contact. They gather information and assign a case manager.
• Process Specialist Team: Reviews your case in detail and acts as your advocate.
• Consumer Affairs: The final decision-making authority on buyback requests.

What's Next:
My car is currently at the dealership for the pre-inspection step, where they are checking the car's condition and verifying the mileage. Once that's complete, I expect to receive a formal buyback offer.

My expectation for a buyback amount around $38k (not official or confirmed), based on an online calculator, but I have no idea if I will get anything close to this. $52k is shown on some calculators that include interest, but I am suspect of that calculation.

Possible NDA:
I may be required to sign a NDA, like Pseudonym did as part of the final buyback agreement. If that happens, I might need to remove this post or edit it to remove specific details. But I'll share as much as I can beforehand, and I hope others will do the same! We can rely on our collective knowledge and experience to help each other navigate this process.

As part of this process I have spoken to legal counsel, but not engaged them on this yet as I am satisfied with the process so far, and will only consider getting representation if they above factors change or if the buyback offer is too low.

I'll keep you all posted on the final outcome. Wish me luck with the final steps!

Did they look at the condition of the car at all, or was it just year and miles driven?

 

I completed the pre-inspection today at my local dealership. The service manager conducted a thorough 10-minute inspection of the vehicle's condition, created a report, and had me sign it. He said he would email the report to JLR as requested and that I should hear back from JLR in a few days, although it sometimes takes longer.

He also shared that he performs 2-3 pre-inspections per month (presumably for buyback purposes) for Jaguar, Land Rover, and Range Rover, out of approximately 200 sales per month at that location.

This evening, my JLR Process Specialist emailed me to confirm that they have received all the necessary documentation and handed it over to the Consumer Affairs team. They advised to allow up to 30 days for follow up.

So it appears I have passed the first two gates (Customer Relationship, Process Specialist) with one remaining.

 

Annoying if there is no consideration for condition when buyback price is set. I have been using this low-tech hack that is guaranteed to prevent the rims from being scratched. Now, I may not benefit from that effort
)O:

 

Oh please tell me about your hack for the wheel trims! I have to have mine done in the bodyshop every year - wide car, impossibly narrow car park entrances - would love to know how to avoid that!

 

Has anyone looked into a class action lawsuit?

 

Based on what I’m seeing here about buybacks, I could be looking for co-plaintiffs in the next month.

 

So today I heard back from Jaguar, Consumer Affairs department, my first time talking with them. They said there were preparing my buyback offer and asked for the following.

• 30-day payoff from your bank, including the per diem.
• Payment history

They said that once they have this updated info they would be able to release my repurchase agreement for my review and signature. I have submitted these documents before on January 13th, but both are stall now as the payoff has changed and one more payment has been made. Feels like I'm getting closer though.

 

Can I get some contacts for the team, my ipace has been at the dealership since summer of 2024 and it’s under a buy back recall

 

But that doesn’t explain a requirement to remove tinting.

 

Not sure. Probably just part of the process, similar to a lease return. Will see if I can get more info on final return date.

 

Oh wow! I'm in Vegas and mine is at the dealership and multiple errors. I contacted Jaguar via phone and email. I told them my vehicle was at the dealership...they should just do the buyback now 😒

 

Got my process started in November of 2024. Took sometime to retrieve my contract from my original sale since the dealership was bought out by another.

I just signed my buyback offer yesterday. I found it was decently fair. I think they could have probably gone a little higher, but to me definitely not worth the litigation. And would rather not pay a lawyer.

Now I just wait for them to set up a time for me to bring car in, which seemed like it could take some time (again). 30 plus days. Then I will turn it in and sign all of the papers. Hope this helps, can’t share specifics. But for driving an excellent vehicle (aside the recalls 🤣) for over 5yrs now, and basically getting most of that back, I can’t complain.

wishing you all the best outcomes as well!!

 

Thanks for your post.
Which state are you in?

 

Has anyone here had a buyback successfully completed (or even well into the process) who does not live in CA? I am in GA and my first communication was in Nov. with a series of miscommunications and falsehoods about the process since. I was told repeatedly that I would hear something in "a week", "1-2 days" and even "1-2 hours". Now the message is basically "shut up and wait". I don't think it would take them more than an afternoon to compose and distribute an email with some sort of realistic update. My car had a "gearbox fault" warning so the dealer recommended that I stop driving it until they buy it back. That was a month ago and I've already moved on and bought something else while the ipace sits idle.

On the eve of Jaguar attempting to relaunch themselves as a high end electric brand I think it more than a little shi**y that they can't take better care of their early adopters. I'm thinking about calling their PR department with a prepared press release to that effect to see if it gets their attention. If it doesn't then maybe I can start calling around to outlets like Electrek to see if they would pick it up.

I think this is also potentially bordering on a the makings of a class action lawsuit.

Thoughts? Anyone have anything they want to add about their experiences outside CA?

 

most of the estimates I can see online put the value at under $30K -- would be great if your estimates are correct!

 

I am in california. Originally jaguar said they would pay under CA lemon law. Consumer affairs now wants to pay based upon Fair Market Value which is 1/2 of my lemon law calc

 

Also did you have a ton of miles? They use a calculation to subtract miles used at the time of first announcement of the recall.

 

Is there any way I can send you my phone number privately?

 

Hi Richard, I was just reading your thread, and I seem to be in a similar situation. Were you able to settle under lemon law to your satisfaction? And did you have to send a lemon law request to JLR, or did you handle it all through the rep first assigned to you?
Thanks for any help, Peggy

 

If anyone is on Facebook, check out this group site for support and others stories about the buyback.
Jaguar I-Pace 2019 H514/H536 USA Buyback

Log into Facebook

Log into Facebook to start sharing and connecting with your friends, family, and people you know.

www.facebook.com

 

I just called the number. Spoke with a friendly woman who took my name and email but then had my address and VIN already. So, they are not completely disorganized. She was reading from a script, so it was the same story that several others have reported. Don't call us, we'll call you, in a few weeks.

 

How much time elapsed between signing the agreement and payment actually showing up? I was promised 30 days and it's now over 43. Suddenly the JLR NA rep doesn't answer the phone or return emails, and the service manager at the dealer is getting the same response - nothing.

 

This is exactly my experience. am in day 30 but my rep is no longer responding since February 4. There is no one to contact and no one is answering? weird and frustrating.

 

@Tantrum tamer
Is you dealership Livermore, CA? I am in the same boat and I tried contacting the original dealership and they are saying they don't have the digital record and they are trying to find the physical copy. If yours is Livermore, CA dealership can u send me the details like whom u contacted? I did purchased my Car in 2019 and this dealership was sold in 2021.
Thanks

 

No mine is in Southern California. Jaguar ended up having to do the footwork to get my paperwork.

 

@Tantrum tamer
Is you dealership Livermore, CA? I am in the same boat and I tried contacting the original dealership and they are saying they don't have the digital record and they are trying to find the physical copy. If yours is Livermore, CA dealership can u send me the details like whom u contacted? I did purchased my Car in 2019 and this dealership was sold in 2021.
Thanks

For what it's worth, if you financed the car (or leased it) your lender in that situation should have a copy of the papework on file that they can send you. I already did this with Chase.

 

Thanks, ya I started this process too with Chase.
The old dealership is not able to locate my Contract even though I have a copy of the additional things i purchased like Paint/Leather/Tire protection which has the contract number and all the details. They also mentioned the doc fee is used just for processing the documentation with DMV, etc its not used for storage and they have no obligation to give the customers a copy if they have lost it.
Also got an email from Jaguar today where they mentioned they are also not able to locate the Purchase Contract or Agreement. 5 years is a long time I am sure a lot of folks will be in this boat and not sure what the resolution will be.

 

Jaguar.made me offer based on fair market value instead of California Lemon Law as they mentioned in prior email. It was 1/2 of my Lemon Law calc

 

Did you contact them and get a response why the change the payment amount and why they believe the law doesn't apply?

 

For those being offered a buyback at market value… what is the advantage of this program? Could you not sell it yourself for the same price? Am I missing something?

 

If the car is being recalled (entire model year), it is essentially worthless to anyone. Will JLR service the car of you refuse to allow JLR to buy it back? Will JLR service the car if another owner buys it? They are buying it back because they don't want the liability from the risk of the vehicle being on the road, so it is essentially unsellable.

 

For people who are unable to locate the Purchase Agreement/Contract they can contact the Bank where the car loan was acquired for me it was Chase and they are very quick to respond and give u the copy of ur Purchase contract/agreement.

 

Can anyone who has signed their buyback agreement in CA let us know what the valuation equation used was? Was it using the CA lemon law or blue book?

 

Just heard pack from Calif board. Full submission. Within 24 hours the state said it does not qualify for lemon law. No reason given.

 

When did you take delivery of your car? I just learned that the statue of limitation was drastically reduced by new laws that came into effect on January 1st. It's now 1 year after warranty expiration and no later than 6 years after delivery. If you were one of the first to get their I-Pace (like me), then we don't have CA lemon law protection. It seems that Jaguar dragging out this process will get a lot of Californians out of the the CA lemon law protection period.

For those in CA who are within the 6 year delivery window, I think you should reach out to a lemon law lawyer ASAP. I spoke to Johnson & Buxton and they seem pretty good - it was them who told me about the new law.

 

Is there a phone number we can call to try and start the buy back process? I want to try since I am just under the 6 year cut off.

 

On the Facebook group, there was a number that I called successfully. Don't have it any longer, I am afraid

 

Go to the BBB website and file there.