Since the installation of the replacement battery pack I am having charging issues. I charge on a Level 2 Wallbox unit and when I plug in the car shows 'initializing' then 'charging' and then immediately on the Wallbox app the status shifts to 'waiting' with the message 'vehicle not requesting energy'. If I repeat the plug-in process often enough sometimes the vehicle does charge but the uncertainty is stressful. Has anyone else experienced this situation? Any suggestions on how to address the issue? I had the vehicle into the shop and they replaced the auxiallary battery but that did not stop the problem.
2019 First Edition HSE Charging Problem
Dave B.
21 - 30 of 30 Posts
I think he needs a module, nit a complete battery.
Yup, I need one module replace. Actually car just back from dealer. Is it "normal" for a battery module replacement to take 9 days. I'm a bit surprised it took that long and the dealership wasn't too open about what they did in that 9 days!
Also, I attempted to charge to 100%. The charging went OK, but when I reset GOM it reset the SOC to 396 Kms. Typically when I do a SOC reset it goes to 410 kms. Am I seeing a deliberate cap executed by the SW on the ECM?
Also service manager told me there have been buy backs in Canada.
Just to reiterate - I was offered three options: generous trade in credit towards a new iPace; buy-back at market value or the free battery pack replacement (which I chose).
I have my vehicle back again and it has successfully charged three straight times to 100%. Fingers crossed the pattern continues...
I have my vehicle back again and it has successfully charged three straight times to 100%. Fingers crossed the pattern continues...
The range estimate uses a lot of fuzzy logic so anything +/- 10% is based on the shape of the clouds in the sky and not the battery capacity. Don't worry about that.
Hi Dave, what was the threshold for being offered buyback/replacement battery? How many failures did your car have before being offered a deal? When I asked the dealer the same question they wouldn't give a direct answer!
My car originally passed the ECM diagnostic in August 2024 then failed in March 2025.
Surely the 'replacement' battery pack is at no cost to JLR as the cell failures are covered by LG Chem, their suppliers? The traction battery has an eight year/100k mile (sorry not sure what that is in Kms!) warranty, which has to be honoured?
I agree a complete traction battery replacement is the way to go. Why JLR persist in swapping out modules when a straight exchange of the traction battery would be be far simpler and cost effective even though the shipping/courier cost would be higher. The modules sent to the dealership present the same 'risk' to the courier as a complete battery. Those modules have to be returned to JLR anyway, so it would be a far quicker and easier job for the dealership and the customer is without their car for a far shorter time, it seems a no brainer to me. By the way dropping the HV battery out of the car is simple as long as you remember to take out the 4 bolts inside the car first! The front seats have to be fully forward to access two of them!
I agree a complete traction battery replacement is the way to go. Why JLR persist in swapping out modules when a straight exchange of the traction battery would be be far simpler and cost effective even though the shipping/courier cost would be higher. The modules sent to the dealership present the same 'risk' to the courier as a complete battery. Those modules have to be returned to JLR anyway, so it would be a far quicker and easier job for the dealership and the customer is without their car for a far shorter time, it seems a no brainer to me. By the way dropping the HV battery out of the car is simple as long as you remember to take out the 4 bolts inside the car first! The front seats have to be fully forward to access two of them!
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Actually, if you probably look at the shipping weight and conditions of shipping, it completely assembled battery pack compared to sending modules. It does not make financial sense. I had to replace an entire pack on a Tesla roadster that’s much smaller and it took them weeks to get it shipped across country.
It might be a bit less clear. I wonder if the reason the charge gets limited to 73% is so it (plus some expected range degradation over the few years) means the limited battery is still just above the threshold (is it not 70% or original range?) to trigger the extended warranty? The cell replacement, pack replacement and buybacks are not so much a function of the battery warranty as they are a function of the safety recalls. If limiting the charge to 73% addressed (they at least hoped it would) the safety aspect, then delays in replacing battery modules/entire pack may not trigger some warranty compensation argument as the battery still meets the strict warranty limits. Just a thought.
Prior to the battery replacement I had not had any charging issues but my vehicle was included in the recall so I was offfered the new battery.
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