Do you have any timers set in the car or on your charger or an app (such as EV.energy)?

 

Have you tried a different L2 connector? Especially a different brand.

 

I have access to two Wallbox L2 chargers and the same thing occurs on both. Both chargers work fine on other EV's so I don't think it is an issue with the charger. I do not have any timers set.

 

Are you currently at or above 80% charge ? I had my battery pack replaced but had to get a VIN exemption to allow the software to accept charging beyond the 80% cap imposed by the recent software update for one of the campaigns. My dealer opened a TA and now all good )

 

If he is in Canada, the recall never happened here so 2019 models are allowed to charge to 100% (and there are no buybacks).

If the issue persists, I'd get it checked ASAP as they can likely link the issue to the battery replacement and makes it more likely they can cover the cost of repairs. Otherwise, they might treat it as a separate event and you are likely out of warranty by now (Canada has a shorter warranty than the US).

 

Has the dealer tried L2 charging? DC fast charging is different from L2 charging.

Failure to L2 charge is typically a car socket problem, bad BCCM rectifying circuit, or if the L2 charger is a plug in unit it could be the socket that the charger plugs into.

The latter one is hard to find. I experienced L2 charging failure with a BCCM internal fault code after over 6 years of using the same L2 charger. The problem was fixed by replacing the wall socket that the charger was using. Its ground connection for the charger wasn't as good as it needs to be. You can do your own speculation of how that caused charging issues and "internal fault" code.

 

Given the issue seems to have started right after a battery replacement and it happens with multiple chargers (I'd try a third that is a different brand, just to be sure), I would lean towards something not being done right in the battery replacement. As Ayepace mentioned, L2 and L3 charging is done differently where the L3 (DC) charging essentially goes straight from the charger to the battery while L@ (AC) charging goes through an internal AC-DC converter and it seems that is where the issue lies.

 

Hello I noted you said you had the battery replacement done ?

I also have a 2019 but do not want to do the buyback.

did you do the same ? Thanks so much for any info. The dealer would rather me do the buyback but it’s to nice a car to have go to the scraper !!!!!

 

Like you I did not like the prospect of sending such a great vehicle to the scrapyard. I could have traded it in on a newer model but that was going to cost me a pretty penny and I like the looks of my model better than the new ones. The battery replacement was free and as my car only has 45,000 kms on it I essentially have a new car. The one factor to also keep in mind is the new battery only comes with a 2 year warranty. Hopefully it doesn’t have any major issues in the coming years.

 

The one factor to also keep in mind is the new battery only comes with a 2 year warranty. Hopefully it doesn’t have any major issues in the coming years.

This is exactly what I have to figured out. I am in discussion with JLR Canada to get a new 8 years warranty on my new battery (that's what GM and LG gave to Bold's owner after 1st batch of battery replacement). My first response was that I will get a 1 year warranty on the new battery just like any replaced part, no mentioned that my old battery has still 2 years of warranty on the contract...

 

Please keep me posted on how your warranty petition goes.

 

Yea seems normal. I have an extended 60 month 60k mile warranty on mine exclusionary warranty bumper
To bumper, now that the OEM one expired and just saved me 5k from the front harness finally breaking.

the traction battery is also covered in that also. So in the event that it’s only 2 years it should carry on another 4 years after so in hindsite either way I’d be happy,
As long as they have fixed their issue I don’t ever see a need for another one. My i3 battery is still great after 11 years and 140k miles now so my biggest need would be to get the old problematic battery replaced. Then all can be right with the world! .

 

Good luck with your replacement.

 

As someone on the other side of the pond, could you explain what a 'Level 2' wallbox is? Here in the UK we have three basic ways of charging the car. The 'Granny' charger, that plugs into a 240v wall socket and charges at 3 or so kWh drawing around 10 amps. The next option is a hard wired wall mounted charger. The is nominally rated at 7kWh and draws up to 32amps and requires its own(small) consumer unit with surge and RCD devices in it. Most houses in the Uk are single phase, but if you have 3 phase ,then you can charge at up to 22kWh depending on the make of car. Most people with off road parking have one of these and use it to charge at night using low tariff rates. (Typically Midnight to 6 am) The last option are the Rapid DC chargers, a la Tesla Superchargers, Ionity, Gridserve etc. typically charging from 50kWh up to 350kWh (800v cars Hyundai etc.)
How does this compare to Canada and the US of A?

 

Level 1 = charging on 120V AC supply to the car through J1772 part of connector (US and Canada granny charger)
Level 2 = charging on 240V AC supply to the car through J1772 part of connector
Level 3 = charging on higher than 240V using the DC current connection (lower two pins of CCS1 and CCS2 connectors)

 

In Canadian recall 2024-152 it does mention "In some cases, Jaguar will offer to repurchase the vehicle."

 

Just to reiterate - I was offered three options: generous trade in credit towards a new iPace; buy-back at market value or the free battery pack replacement (which I chose).
I have my vehicle back again and it has successfully charged three straight times to 100%. Fingers crossed the pattern continues...

 

Just to reiterate - I was offered three options: generous trade in credit towards a new iPace; buy-back at market value or the free battery pack replacement (which I chose).
I have my vehicle back again and it has successfully charged three straight times to 100%. Fingers crossed the pattern continues...

Hi Dave, what was the threshold for being offered buyback/replacement battery? How many failures did your car have before being offered a deal? When I asked the dealer the same question they wouldn't give a direct answer!

My car originally passed the ECM diagnostic in August 2024 then failed in March 2025.

 

Prior to the battery replacement I had not had any charging issues but my vehicle was included in the recall so I was offfered the new battery.

 

Surely the 'replacement' battery pack is at no cost to JLR as the cell failures are covered by LG Chem, their suppliers? The traction battery has an eight year/100k mile (sorry not sure what that is in Kms!) warranty, which has to be honoured?
I agree a complete traction battery replacement is the way to go. Why JLR persist in swapping out modules when a straight exchange of the traction battery would be be far simpler and cost effective even though the shipping/courier cost would be higher. The modules sent to the dealership present the same 'risk' to the courier as a complete battery. Those modules have to be returned to JLR anyway, so it would be a far quicker and easier job for the dealership and the customer is without their car for a far shorter time, it seems a no brainer to me. By the way dropping the HV battery out of the car is simple as long as you remember to take out the 4 bolts inside the car first! The front seats have to be fully forward to access two of them!

 

It might be a bit less clear. I wonder if the reason the charge gets limited to 73% is so it (plus some expected range degradation over the few years) means the limited battery is still just above the threshold (is it not 70% or original range?) to trigger the extended warranty? The cell replacement, pack replacement and buybacks are not so much a function of the battery warranty as they are a function of the safety recalls. If limiting the charge to 73% addressed (they at least hoped it would) the safety aspect, then delays in replacing battery modules/entire pack may not trigger some warranty compensation argument as the battery still meets the strict warranty limits. Just a thought.

 

Actually, if you probably look at the shipping weight and conditions of shipping, it completely assembled battery pack compared to sending modules. It does not make financial sense. I had to replace an entire pack on a Tesla roadster that’s much smaller and it took them weeks to get it shipped across country.