Incontrol locked in red « Stolen car » mode - Jaguar I-Pace EV400 Forum
 
LinkBack Thread Tools
post #1 of 5 (permalink) Old 06-21-2019, 04:34 AM Thread Starter
Junior Member
 
Join Date: Jun 2019
Location: Vevey, Switzerland
Posts: 2
Incontrol locked in red « Stolen car » mode

I have had my I-Pace sent back to the garage to change the 12V battery used to operate brakes. As it got disconnected, InControl sent me a warning that the car might be stolen, which was obviously not the case. As a result now, many days later, I can no longer access to InControl features as it goes on warning me in a red screen that my car is being stolen. I couldn’t find a way to reset it to normal. Any help available?
Caervinia is offline  
post #2 of 5 (permalink) Old 06-21-2019, 09:48 AM
Junior Member
 
Join Date: Jun 2019
Posts: 20
This might be the expected behavior. I know with Teslas they remove the car from your account while it's in service so you cannot see it through the remote app. This is a convenience/safety issue for the technicians working on the car so you don't lock and unlock doors, pop open the rear hatch, etc. while they are working on it.
kkemp is online now  
post #3 of 5 (permalink) Old 06-21-2019, 04:06 PM
Senior Member
 
Join Date: Nov 2018
Location: Central Florida
Posts: 302
Contact your dealer or the customer service toll free number
1-800-4-JAGUAR
1-(800)-452-4827
Option Number 9 for customer service

2019 I-Pace EV400 SE
Firenze Red - Ebony/Ebony
Driver Assist Pack
Black Exterior Pack
20" 5 Spoke Style 5068 Gloss Black Wheels
plus a few extras
Sbingham60 is offline  
Sponsored Links
Advertisement
 
post #4 of 5 (permalink) Old 07-04-2019, 10:22 AM Thread Starter
Junior Member
 
Join Date: Jun 2019
Location: Vevey, Switzerland
Posts: 2
I contacted my dealer here in Switzerland and voila ... InControl came back without me knowing the reason it stayed in "Stolen mode".
Caervinia is offline  
post #5 of 5 (permalink) Old 07-04-2019, 02:15 PM
Senior Member
 
McRat's Avatar
 
Join Date: May 2018
Location: Norco, California, USA
Posts: 1,332
Quote:
Originally Posted by Caervinia View Post
I contacted my dealer here in Switzerland and voila ... InControl came back without me knowing the reason it stayed in "Stolen mode".
A Stolen Car flag should not be able to be disabled by the customer. It would defeat the purpose. One of the ways to steal a car is to disconnect the 12v battery and tow it.

There is a button in the overhead console that is supposed to be JLR Emergency Services. That might be an easy way to disable the stolen report. I don't know though.

Jaguar i-Pace FE Photon Red 20" wheels, "Leaper"
Two Chevrolet Volts in service
24.2 kW x 480v 3ph solar array self-installed.
McRat is online now  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome