Charging Fault - Page 2 - Jaguar I-Pace EV400 Forum
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post #11 of 35 (permalink) Old 02-02-2019, 01:08 PM
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Progress. Charger finally recognized the car at the dealer and was able to charge for a little bit but it through the same battery fault error. Makes me happy that it wasn’t just me getting the error. LOL. Now we sit and wait for the Jaguar Corporate Engineers.
I wonder if you have the same problem this guy did:

“Jaguar finally found the gremlin preventing me from picking up my car before Christmas. A particular production employee failed to plug in an important connector which only shows a charging fault when the car reaches 80%. Undetected until the dealer attempted to place a full charge on the batteries for delivery, it took 4 engineers from Norway for my car and 4 others in the US before they found the issue. Finally drove it home with a smile on my face the whole 20 miles. 10% charge was used in the drive.“
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post #12 of 35 (permalink) Old 02-02-2019, 01:13 PM Thread Starter
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Thanks, I’ve got 3,335 miles on it so maybe that connector came loose. Hopefully something that simple.
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post #13 of 35 (permalink) Old 02-06-2019, 07:24 PM Thread Starter
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They still haven’t been able to resolve the issue. Vehicle still will not charge. Haven’t really come across anybody else with the charging fault so hopefully an isolated issue.
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post #14 of 35 (permalink) Old 02-06-2019, 07:35 PM
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Sorry to hear you got hit by this gremlin. I hope JLR takes care of you.
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post #15 of 35 (permalink) Old 02-06-2019, 07:47 PM Thread Starter
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Sorry to hear you got hit by this gremlin. I hope JLR takes care of you.
Thanks, such a great car. Driving a base model F-Pace as a loaner. There are so many things that Jag improved with the I-Pace.
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post #16 of 35 (permalink) Old 07-04-2019, 11:02 AM
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Thanks, such a great car. Driving a base model F-Pace as a loaner. There are so many things that Jag improved with the I-Pace.
So my IPace is now displaying the Charging System Fault message and doesn't seem to recognize either charger I've tried (my 40A ChargePoint and a commercial one). The charge seemed to fail while it was plugged in and at 99%. I had to use the emergency release to get it unplugged. No status light will show up on the charge port, even the white one that typically shows after unplugging the car.

May I ask how your issue played out?
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post #17 of 35 (permalink) Old 07-04-2019, 02:53 PM
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Okay, it’s gone from bad to worse and I’m writing this post as I wait for the tow truck. So lesson #1: If you get a charging system fault don’t try to drive too far before getting it to the dealer.

The car won’t come out of neutral and we had to push it out of the street (had backed out of a driveway into the street when it failed). There’s no message anymore since the screens all shut down, but for a moment there was a battery fault message. The emergency flashers on the rear are on and won’t turn off but oddly the front ones became erratic and then went out altogether.

Back with more later...
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post #18 of 35 (permalink) Old 07-04-2019, 09:25 PM
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So. The flatbed they sent wouldn't take the car because the wheels wouldn't fully disengage and the driver wasn't comfortable using skates on it. The car was completely dead and while it was in neutral and could be pushed out of traffic, the shift buttons wouldn't work so the car couldn't be put in park. After a while all of the flashers died and went out (I couldn't turn them off with the hazard button). When the first truck arrived we discovered the wheels were now resisting turning past a few degrees and would then mush to a quick stop. We couldn't push it any more. It did not feel like a firm lock like you see in park.

So after he called his people and I called Jaguar assistance again, they sent a more conventional two truck with an arm to lift the rear wheels (under the tires) and Dollys for the front wheels. However, the driver wanted me to sign a damage waiver... so I called Jaguar and they called the dispatcher for the tow company. After about 15 minute of holds while Jaguar talked to the tow operators, Jaguar eventually told me I was going to have to sign the waiver if I wanted assistance. I did have them put in the record that I objected to this and expected Jaguar to cover anything that went wrong with this (I know this probably isn't legally valid but I needed to get the car recovered and had been there for over two and a half hours in the mid-day Texas heat).

So the driver carefully loads up the car and we move on to the dealer. He did a great job BTW! I had tried to call the dealership but they were closed for the 4th and had no emergency contact option available. I figured their gates would be closed, and of course, we get there and the gates are closed and positioned so close to the street there is no place to leave the car. They have no contingency plan in place for receiving after-hour breakdowns apparently.

Sooo. I call the Jaguar assistance line yet again and they agree I can get the driver to take the car to my home to stay there overnight and then I can call for another tow tomorrow when the dealership is open. (The doors won't lock and the handles won't retract so I don't want to leave it in a public place other than the dealer).

Altogether it ended up being just shy of 4.5 hours from the first call (about 15 miles from home) and getting home.

I'll send another message once the dealer has the car and can tell me something.

Last edited by StormRune; 07-04-2019 at 09:33 PM.
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post #19 of 35 (permalink) Old 07-04-2019, 10:50 PM
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Just for the record... if the wheels aren't wanting to turn, this is how they dolly it.
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post #20 of 35 (permalink) Old 07-06-2019, 09:06 PM
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Dealer reported this morning they are unable to get any equipment to recognize the car, possibly since it is completely dead electrically. They are going to contact Jaguar engineers on Monday to determine how to proceed.

When we dropped the car off there they told me that procedure requires the car to be kept outside until they understand what is happening with the batteries and/or electrical. This actually seems very reasonable because once a battery fire starts in an electric car things can get pretty ugly.

Last edited by StormRune; 07-06-2019 at 09:15 PM.
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