Battery cells broken - Jaguar I-Pace EV400 Forum
 
LinkBack Thread Tools
post #1 of 7 (permalink) Old 08-09-2019, 04:54 AM Thread Starter
Junior Member
 
Join Date: Aug 2019
Posts: 2
Battery cells broken

Hi,
I've had my iPace since mid Oct '18, now with 20.000 KM / 12.500 Miles on it. So I probably got one from the first batch.

2 weeks ago it failed to charge fully: it simply stopped after 80% on my home charger with my charger stating 'Waiting for EV'. Strange enough that was just after using a 175kw charger in the Netherlands, something I hardly ever do. Public chargers could also not charge it above 80%. Then it degraded further. By the time the dealer agreed to take the car in - initially they told me to come in two weeks time - it wouldn't charge any further than 69%.

Soon my dealer called to confirm some battery cells need replacing. They said it's the first time they've encountered this. To start the job they require approval from the importer and it would take weeks before I get it back. This is almost 2 weeks ago and I haven't heard since. Yesterday, a friend told me that his iPace - from a different NL dealer - now stops charging at 96%. His dealer told him to bring the car in a week from now.

To me it sounds as if it may very well be an issue for many iPace owners to come. Have any of you here have similar issues / experiences?

Last edited by Daniel74; 08-09-2019 at 04:57 AM.
Daniel74 is offline  
post #2 of 7 (permalink) Old 08-09-2019, 06:41 AM
Member
 
Join Date: Jan 2019
Posts: 88
Yes I am experiencing the same issue here in Canada. My car wouldn’t charge past 89% but said fully charged. The dealer looked at it and performed tests and it was determined that the main battery had gone bad and that a new one would need to be installed. I just received a call yesterday stating that the battery had arrived and I am taking it in today for it’s surgery. They asked to have it for a week as this would be the first time they have done this. The dealer has been good and offered a loaner car. My car has 10,000 kms on it and was purchased in December 2018.

Timbo
Timbo is online now  
post #3 of 7 (permalink) Old 08-11-2019, 08:38 AM
Senior Member
 
Join Date: Dec 2018
Location: Southwest, Florida USA
Posts: 370
Wow, nothing I can add but thanks for posting to let others know to look out for this. Hope its a very rare occurrence and gets resolved quickly for you both. JLR must have had some reason to up the ante on battery warranty.
dtgsrq is offline  
Sponsored Links
Advertisement
 
post #4 of 7 (permalink) Old 09-10-2019, 03:53 AM Thread Starter
Junior Member
 
Join Date: Aug 2019
Posts: 2
update

quick update:

Car is currently being repaired which will hopefully be completed sometime next week. It took Jaguar over 4 weeks just to start the job. Meanwhile I got a loaner iPace. The loaner broke 3 weeks ago, they said they would quickly fix it and give me a Discovery. That's 3 weeks ago now.

My gut feeling is that beyond the warranty period a repair like this will set you back for €20.000.-.
Daniel74 is offline  
post #5 of 7 (permalink) Old 09-10-2019, 03:50 PM
Junior Member
 
Join Date: Jun 2019
Posts: 22
Yikes! I bought my I-Pace in December, 2018 too. It now has 6k miles on it. I hope I'm not part of this bad batch of batteries.
mjpsammon is offline  
post #6 of 7 (permalink) Old 09-11-2019, 08:10 AM
Senior Member
 
Join Date: Nov 2018
Location: Central Florida
Posts: 295
Quote:
Originally Posted by Timbo View Post
Yes I am experiencing the same issue here in Canada. My car wouldn’t charge past 89% but said fully charged. The dealer looked at it and performed tests and it was determined that the main battery had gone bad and that a new one would need to be installed. I just received a call yesterday stating that the battery had arrived and I am taking it in today for it’s surgery. They asked to have it for a week as this would be the first time they have done this. The dealer has been good and offered a loaner car. My car has 10,000 kms on it and was purchased in December 2018.

Timbo
I'm not sure why they would need a week to do the repair. I looked at the shop manual via Topix a couple of times. The main battery module is a complete unit that they drop much like a transmission. It seems like a one day job to do the swap and then retest all the software and firmware. Perhaps a second day for full charge and one last diagnostic.

it would take a little longer if they were changing the modular cells, but I don't think they are doing bad cell replacements at the dealers. Please keep us posted. I'm at 8,800 on an October build that I took delivery on in December.

2019 I-Pace EV400 SE
Firenze Red - Ebony/Ebony
Driver Assist Pack
Black Exterior Pack
20" 5 Spoke Style 5068 Gloss Black Wheels
plus a few extras
Sbingham60 is offline  
post #7 of 7 (permalink) Old 09-12-2019, 02:29 PM
Junior Member
 
Join Date: Jul 2019
Location: Alberta Canada
Posts: 13
I spoke with my service center about the battery replacement process and was told that they have completed one and it took about 1&1/2 days.
ThinAir is offline  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome