First Service issue
Last week, my iPace would not start, kept flashing the traction control fault, then ASPC not available, then Ok to drive with caution, then gearbox fault detected, etc. It would flash all these then shut back off. Tried like others to charge to 100% and then disconnect, wait 15mins, no change, then wait overnight with car unplugged and locked, again the morning, no change. So had to call Jaguar service and they sent a tow to pull it out of the garage and to the dealer, which was late on Saturday. No service is done on Sat or Sun.
Dealer called me early Monday morning before I got to calling them, said he got the car and they will look at it right away, asked if I needed a loaner, I said yes. The concierge called me a couple of hours later and said my loaner was ready and they could arrange a Lyft to bring me there which I took. Got to the dealer around 3PM and saw the service manager first. He said it appeared that the 2nd aux battery which is the size of a motorcycle battery, and is another one in addition to the main 12V battery, appeared to be faulty. This battery sends the signals to all those modules that were flashing errors. They tried to charge it and it would not hold a charge, so a replacement was in route. He mentioned it should be fixed by the morning and they were also going to update the campaigns so install H228 (I already had the Gateway module and regen recalls done).
So I departed and took the 2.5L FPace they gave me as a loaner. Makes you miss the iPace for sure since it was louder on the inside, and definitely didn't have the smooth and powerful acceleration of the iPace. But like the iPace, it has the same infotainment and adaptive cruise, so was easy to get in, configure, and let it cruise in traffic on the way back home.
Sure enough, dealer called me Tuesday morning and said my car was ready, so they replaced the aux battery and did the H228 update after I left. I saw they test drove it about 6.5 miles that morning with the app.
Now it is back and home and all seems back to normal. Have not noticed any significant changes in the infotainment, all the profiles were still there except the two things I had to set again, HUD display brightness and location were back to default, and the home WiFi I had to re-enter.
I was fearful after seeing how some others have had difficulties with similar faults and dealer experiences. But I have to say that Jag was right on point with getting the vehicle and assuring us that everything is under warranty. And the dealer, in this case, Jaguar Carlsbad, made the experience painless, it was still inconvenient, but they even said "We are sorry you had to go thru this." They are surely a cut above the rest in my book. I hope my story helps others both get conclusion on their troubles that might arise and also raise the bar for the dealers you are interacting with.