Lost Online Capability - Jaguar I-Pace EV400 Forum
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post #1 of 23 (permalink) Old 07-22-2019, 01:27 AM Thread Starter
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Lost Online Capability

For whatever reason, my I-Pace lost it's ability to go online so online streaming and "Live" functions cannot connect. It's not the SIM since I've tried another SIM and it failed to connect too. Also it's not connection to InControl Remote. *sigh* When will all these unexpected problems stop happening.
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post #2 of 23 (permalink) Old 07-22-2019, 09:15 AM
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I am sure its not the same but tangentially my Mobile Data setting keeps turning itself off for the past two weeks randomly. I won’t have traffic and my routes will be strange until I notice “offline route,” then I check and see the mobile data switch has turned itself off, again.

Any more symptoms? Does the car think everything is setup and working for mobile data? Was the other SIM on another account or same with ATT?
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post #3 of 23 (permalink) Old 07-22-2019, 09:37 AM
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Well, this might explain why my data was not functional for an hour yesterday...
Was confronted with the slashed G but then it came back up by itself after the car being turned-off for a while....
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post #4 of 23 (permalink) Old 07-22-2019, 10:15 AM
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Originally Posted by bruintoo View Post
For whatever reason, my I-Pace lost it's ability to go online so online streaming and "Live" functions cannot connect. It's not the SIM since I've tried another SIM and it failed to connect too. Also it's not connection to InControl Remote. *sigh* When will all these unexpected problems stop happening.
After I got my car back from the dealer 3 weeks ago, my Live functions all stopped. After about a week, I finally went back into Settings > Connectivity and found the "Mobile Data" was switched off. Looks like the dealer or the update changed a few settings and this was one. Take a look. If it is off, you'll have to acknowledge or agree to the terms of use again.

2019 I-Pace EV400 SE
Firenze Red - Ebony/Ebony
Driver Assist Pack
Black Exterior Pack
20" 5 Spoke Style 5068 Gloss Black Wheels
plus a few extras
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post #5 of 23 (permalink) Old 07-22-2019, 11:35 AM
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After I got my car back from the dealer 3 weeks ago, my Live functions all stopped. After about a week, I finally went back into Settings > Connectivity and found the "Mobile Data" was switched off. Looks like the dealer or the update changed a few settings and this was one. Take a look. If it is off, you'll have to acknowledge or agree to the terms of use again.
This is what I was saying. I have not gone to a dealer, and nothing has changed. But my mobile data option randomly turns itself off.
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post #6 of 23 (permalink) Old 07-22-2019, 12:45 PM Thread Starter
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After I got my car back from the dealer 3 weeks ago, my Live functions all stopped. After about a week, I finally went back into Settings > Connectivity and found the "Mobile Data" was switched off. Looks like the dealer or the update changed a few settings and this was one. Take a look. If it is off, you'll have to acknowledge or agree to the terms of use again.
First thing I checked was this setting. It looks like it's trying to connect since the dots pattern appears on the top right corner; sometimes a slash G would appear then the dots pattern will appear again. I even checked to see if everything is active in AT&T account online. But losing connection to InControl Remote is not dependent on the mobile connection/SIM so something else is going on.

Last edited by bruintoo; 07-22-2019 at 12:48 PM.
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post #7 of 23 (permalink) Old 07-22-2019, 12:51 PM
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This is what I was saying. I have not gone to a dealer, and nothing has changed. But my mobile data option randomly turns itself off.
Ah sorry, missed that distinction. Haven't seen that issue before outside of the update by the dealer.

2019 I-Pace EV400 SE
Firenze Red - Ebony/Ebony
Driver Assist Pack
Black Exterior Pack
20" 5 Spoke Style 5068 Gloss Black Wheels
plus a few extras
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post #8 of 23 (permalink) Old 07-22-2019, 12:55 PM
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First thing I checked was this setting. It looks like it's trying to connect since the dots pattern appears on the top right corner; sometimes a slash G would appear then the dots pattern will appear again. I even checked to see if everything is active in AT&T account online. But losing connection to InControl Remote is not dependent on the mobile connection/SIM so something else is going on.
Okay. Have you call the North America service number to speak with an InControl specialist? I don't think the dealers do well with the Infotainment Software bugs, like losing profiles and losing connectivity. The software support team will likely do a better job of investigating, even if they have to push a fix to a future release.

2019 I-Pace EV400 SE
Firenze Red - Ebony/Ebony
Driver Assist Pack
Black Exterior Pack
20" 5 Spoke Style 5068 Gloss Black Wheels
plus a few extras
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post #9 of 23 (permalink) Old 07-22-2019, 01:03 PM Thread Starter
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Originally Posted by Sbingham60 View Post
Okay. Have you call the North America service number to speak with an InControl specialist? I don't think the dealers do well with the Infotainment Software bugs, like losing profiles and losing connectivity. The software support team will likely do a better job of investigating, even if they have to push a fix to a future release.
The last time this happened, I lost InControl Remote services, but still had mobile online services working. When I called the InControl specialist, they said all credentials are good so they have no idea what the connection problem is and they directed me to go back to the dealer. However, before I was able to take the car in, the I-Pace fixed the connection and InRemote Control service suddenly worked so no need for me to take the car in. This all happened way before the Regen Recall and the H228 Update. I had the H228 update last Tues and everything was working fine until Saturday night after driving back from a shindig. This car is so unpredictable.
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post #10 of 23 (permalink) Old 08-04-2019, 09:55 PM Thread Starter
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So I got back the car without the dealer fixing it. Basically, they have just given up. The car won't connect to InControl Remote. It cannot connect to the mobile internet using the SIM card. And it cannot connect to the internet if I connect it to a WiFi network. The dealer said there us no test that they can do to solve this problem. They keep saying the problem is with the AT&T SIM. I keep telling them no that's not it because InControl Remote is suppose to work without the mobile SIM and it's suppose to be able to connect to the internet once it's latched on to a WiFi connection.

Should I try another dealer? Or is it time to complain to Jaguar corporate customer service?
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