Join Date: Nov 2018
Location: Westchester, New York
Jaguar Corporate Lack of Communication
I just posted this to the Jaguar Advisory Board. I pray someone from Jaguar reads and takes action:
Hi Joe from JLR. In short I LOVE the car, but WHY WHY WHY is communication from Jaquar to its customers so completely horrible. Despite message boards, this forum etc there is not one single acknowledgement never mind a "fix" plan from Jaguar about the infotainment sluggishness. Every single customer has commented on it but No one from Jaguar (yourself included) has acknowledged the problem and informed us (your dedicated customers) of a plan or path to repair.
You asked in another post why Tesla and Apple has a such a cult following, and it all has to do with communication and not the quality of the cars. Implement some real communication with your customer base (this literally could be a single person) to answer questions or to at least acknowledge that you are working on fixes and improvements and you would see a vast change in the way us customer perceive the brand and out loyalty.
Instead we get deaf silence and no acknowledgement of our frustrations, That leads to distrust and frustration. I would happier if just a single Jaguar representative said, "Yes we know we have a problem, and we are looking for a solution. We will get back to you as son as we know when we might have a solution soon."
Instead we get crickets of silence. Think about that if it was your customer experience. Silence is NOT an option for good customer satisfaction!!
Jaguar I-Pace First Edition Photon Red