Battery fault detected...car needed to be towed - Jaguar I-Pace EV400 Forum
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post #1 of 28 (permalink) Old 05-19-2019, 07:04 AM Thread Starter
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Exclamation Battery fault detected...car needed to be towed

We purchased the car 5 days ago and love it

But, last night I went to drive the car and got a message saying "Stop safely Battery fault detected"

All systems will be on but the car would not move forward or reverse

Call Jaguar service and they sent a flat bed to take it back to the dealership

Anyone has had this issue?
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post #2 of 28 (permalink) Old 05-19-2019, 10:23 AM
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Originally Posted by cesarsc View Post
We purchased the car 5 days ago and love it

But, last night I went to drive the car and got a message saying "Stop safely Battery fault detected"

All systems will be on but the car would not move forward or reverse

Call Jaguar service and they sent a flat bed to take it back to the dealership

Anyone has had this issue?
I haven't had any issues like this, but it certainly sounds like there was a manufacturing defect with your battery pack, especially since it happened so soon after you took delivery. Please keep us posted on your experience with getting this fixed under warranty.
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post #3 of 28 (permalink) Old 05-19-2019, 10:27 AM
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We had the same fault at 1000 miles. It sat overnight and worked fine the next day. I took it to the dealer to check for fault codes, but there were none. There were heavy rains the day this fault happened...not sure if that fact is correlated.
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post #4 of 28 (permalink) Old 05-19-2019, 11:26 AM
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Yes. from my post #30 on 2/9/19 of thread 'best and worst surprises':

charging failure cause (so far);
Aux battery t4k4462 failed, replaced traced down to bad fuse in converter t4k6510, replaced.
Also new module - battery t4k8506, antifreeze, 1 harness & 6 clips

Hope your resolution is faster than mine. Steve


I assume a forum user can search for key word(s) like 'charging fault' and find same?? Will try that soon.Hard part will be matching words, eh?
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post #5 of 28 (permalink) Old 05-19-2019, 01:10 PM
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That sucks. It sounds like it's happened to a handful of people.
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post #6 of 28 (permalink) Old 05-20-2019, 10:43 PM
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Based on this forum, you can count them on one hand and have fingers left over. 2, maybe 3?
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post #7 of 28 (permalink) Old 05-21-2019, 12:03 AM
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Based on this forum, you can count them on one hand and have fingers left over. 2, maybe 3?
How many people are posting in this forum? 20? Maybe 30? So is this particular failure impacting 10% of the I-PACEs out on the road?

I don't think we can extrapolate anything from so few data points.
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post #8 of 28 (permalink) Old 05-21-2019, 01:30 PM
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Originally Posted by cesarsc View Post
We purchased the car 5 days ago and love it

But, last night I went to drive the car and got a message saying "Stop safely Battery fault detected"

All systems will be on but the car would not move forward or reverse

Call Jaguar service and they sent a flat bed to take it back to the dealership

Anyone has had this issue?
You drove 2222 miles in the first 5 days after delivery? That's a lot of driving! I know that there is no official "turn-in" period, but I still think it helps!
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post #9 of 28 (permalink) Old 05-21-2019, 01:55 PM
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Quote:
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Quote:
Originally Posted by cesarsc View Post
We purchased the car 5 days ago and love it

But, last night I went to drive the car and got a message saying "Stop safely Battery fault detected"

All systems will be on but the car would not move forward or reverse

Call Jaguar service and they sent a flat bed to take it back to the dealership

Anyone has had this issue?
You drove 2222 miles in the first 5 days after delivery? That's a lot of driving! I know that there is no official "turn-in" period, but I still think it helps!
If I was a betting man I would say he bought a demo with miles already on it...
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post #10 of 28 (permalink) Old 05-22-2019, 06:53 PM
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High voltate system fault detected

Quote:
Originally Posted by cesarsc View Post
We purchased the car 5 days ago and love it

But, last night I went to drive the car and got a message saying "Stop safely Battery fault detected"

All systems will be on but the car would not move forward or reverse

Call Jaguar service and they sent a flat bed to take it back to the dealership

Anyone has had this issue?

Got my I Pace on 12/22/18. In mid February 2019 my dashboard message read, "OK to drive with caution. High voltage system fault detected." Not wanting to be electrocuted on the 405 in L.A., I drove it the short distance to the dealer. They did a number of tests/software fixes and, after a week in the shop, declared the car ready to drive. On April 1st (no joke) the same message occurred. This time they replaced the main battery pack and returned it after 6 weeks. To the dealer's credit, the paid me a substantial sum for my inconvenience. They car is now operating perfectly, and I a keeping my fingers crossed.
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