Suddenly this morning, after 8100 miles, my car decided to act up. Blank screens and the radio won’t shut off even after the car was parked and locked for more than an hour. All original software (I think 14.2/18C) from when I picked the car up in November.
Try using voice control to tell it to dial a phone number, but don't give it the entire phone number. That might wake the screen back up (the one time my screens didn't come to life that got them back)
I’ll do that tonight. I did have it plugged in for 1.5 hours or so, locked with the keys stored as far away from the car as possible. No change. Annoying.
Outside of doing the hard reset with disconnecting the 12v Negative cable for 5 minutes, it sounds like you might want to visit the dealer.
Are you near enough where you can schedule the trip and have them apply the latest Infotainment update? Hopefully they do the full reset and apply the package and test out all the updated functions. A few folks are now on S19A and may have some feedback on issues outside of the Creep Mode not being saved.
My car was recently updated to version 19A of the infotainment software as well as the H193 Gateway Module Update. Maybe these two will help out with your blank screens. They had a bit of trouble updating from 18D to 19A so the technician sent out a technical assistance bulletin.
-Ben
Just as they suddenly stopped working, they started working! Went to work this morning, car was still screwed up. Left work 8+ hours later and the screens came on, but all settings had reverted to factory presets.
A few short trips later (one to several miles) with the car shut down each time and everything restored to my personalized settings save for the trip and Eco data history. InControl reconnected and shows every trip, including those done while the system was on the fritz. Truly bizarre!
I had the same issue after a week with the car. Screens went blank, but not completely off. If I watched carefully, the upper screen had a faint glow indicating that it was not completely dead... I found the post that suggested to make a call, though as for you, none of the buttons gave any indication of working. But out of pure frustration, I pushed the “talk to” button, threw out some commands and then pushed the “call” button. And voila. Screens back on. Unfortunately this was on a Saturday, and I was not able to receive and start a SOTA update since it was outside my dealerships opening hours. The screens was alive for two days. Then back to square one. And THEN I pulled the gray cable connector in the fuse box in the rear compartment for a few seconds, ending with some nasty noises upon reconnecting. But now the upper screen went black again., and I had an error message stating “hybrid battery error” something...
So if you haven’t already, and don’t want to drive a 500 miles return trip, get your dealer to push the necessary updates as a SOTA. In my case, the rescue was calling Jaguar Assistanse, the service came with the car as a three year free subscription here in Norway. That worked flawlessly, then arranged a pickup of my car, provided a loaner from a car rental, and returned the car from my dealership on Monday after the car had its updates on Friday. So now I crossing fingers that the 19A update and whatever else they did, keeps it alive for the future ?
I finally had this happy to me in a way that I can't recover it. The screen are completely blank (not even the backlight is on, and very curiously, the nav map in the instrument cluster comes up almost instantly, with traffic data. It makes me think that it isn't even trying to boot the other systems, so the nav is able to boot very quickly.
For those that this has happened to (where the backlight isn't even on and the right side controls on the steering wheel don't work), were you able to fix it using any of the steps from the JLR troubleshooting process?
As above, I pulled all fuses and disconnected the 12v battery and left it unhooked for an hour or so. I hooked everything back up without change. The car sat overnight, fully charged and still no change. Drove the 2 miles to work, the car sat outside all day without being plugged in. When I left work, the screens came back on!
BTW - if your radio is blasting, as mine was, I figured out how to get it to shut up by changing the source using the instrument panel cluster options
This morning the lower screen came back to life, giving me limited control over climate, media player, and phone. The fan/seat climate adjustment still didn't work, and temps were in Celsius instead of Fahrenheit, but it was something. Did a slow drive around Alameda, then did some grocery shopping. When I came back out (~15m), everything was back to normal.
I had a blank screens incident this evening. After stopping at a store, I got back in, and drove away. The screens in the center were blank and stayed that way. I went through a drive-thru and shut it down briefly while waiting in line. That didn't help. Drove on and after a few minutes they came to life. Continued on for quite a distance and then decided to have navigation plot a route to a store. Just after pressing "start" for the route, navigation decided to reboot and knew nothing about the route it just plotted.
I'm fairly sure this originates as a "timing error." It has only happened when I quickly press the start button after getting in the car, and quickly press the brake and start button after that to start the motors, then driving off. A slower sequence of events such as getting in the car, pressing start, waiting for the screens to light up while I fastened seat belt, gave phone one last check, then pressing brake and start button seems to work better.
My sales rep, who knew siht about the car, had one message: never ever put it in Drive before all the screens are up. I have always followed that advice, though sometimes it does test my patience, and I've never had a blank screen. Also, 18D seems to be the least buggy of the lot.
I received the same advise and it's usually successful but yesterday my nav locked up twice while loading a route. Weird. Waiting for the screens to manage before putting the car into gear seems to work though.
I picked up my 2020 I-Pace just this weekend and after setting up the various connected features and accounts - InControl, HERE maps, Live Apps, etc...things started to act up and the screens went black at around 150 miles and 48 hours of ownership.
I’m a little suspicious that all the demo cars at the dealership seem to be working better and I can’t think that Jaguar would roll cars off the production line with known immediate failures. Since my infotainment problems started after setting up all the other connected features, the locked up infotainment may have just been a mix of software glitches.
Thanks to others on this forum, I did go look at TOPIx and confirmed all the fuses needed to reset all the related modules AND found a way to verify if current drain is going on - which it was. This seems like the infotainment modules have crashed, but have not shutdown. Not a good situation to be in since they could then drain the battery. You can confirm things are "running" if the hazard button light is illuminated still after the car has been locked and sitting for more than 20 minutes (mine was running all day even though it was "off" and it consumed 4% of battery). After I rebooted the modules - no more battery drain from the hung infotainment modules!
The forum won't allow anything but really tiny PDFs, so here's an attempt at a 3-page PNG with the reboot procedure I put together. It worked for me and avoided bringing the car into the dealer with less than 200 miles and only owning it for a few days. Annoying, BUT way less than going to the dealer for a simple reboot and having to leave the car for a few days.
After reboot, I also deleted the smart profile I had made, along with logging out of the Live app stuff. I wasn't planning to use a lot of this stuff anyway beyond CarPlay, so this will be fine for me until future updates if it ensures the infotainment is a little less buggy.
Hope this can help someone else avoid a trip to the dealer for a simple restart.
Its interesting my car was put away for 3 weeks and it was in "off" mode. When I started the car everything started but I got the dreaded blank screens. I drove 5 seconds, turned it off and the Jaguar sign off splash appeared. I started the car again immediately and the displays were blank. I started driving and 20 seconds later everything booted and worked.
Whatever software issue this is is a huge problem.
Also, car had just been returned from service for the re-gen recall. However it worked fine that day, drove it home, plugged it up, next day the blank screens. I try not to charge to full, have probably only 2 or 3 times before. Never have really waited for screens to come on line before putting car in reverse. I’ve read others that have felt that was a problem.
Guess I might just wait a couple days, since it’s weekend and dealer is closed anyway. Maybe it will just start as it has for others. I don’t really want to start pulling fuses. I also hav the waning flasher light on constantly, but to be honest can’t remember if it was on when I unplugged it this mourning. But it’s on now.
Didn’t work for me either. So I pulled the additional two fuses, (only 2 left in panel, might as well pull them) I’m waiting the 20 minutes now, but the emergency flasher is still on.
Regin recall and subsequent failure of display panels
As reported earlier the reset never returned displays to normal. So took it in this mourning. Unbelievably, literally when I turned into their parking lot everything returned. Service advisor came out turned it off and on, everything seemed to work. Except the traction battery safe to drive warning.
So they wanted to keep it and load new 19. versions of software. They gave me another ipace as a loaner.??
Yesterday I used the preconditioning button on the app to cool the car a bit before departure. Did not actually work and the screens were black for the first few minutes of travel. Screens came on but the temperature adjustment would not move. My car has never been updated. Just an annoyance.
Well after 8,000 miles I finally had this as my first error. Interestingly I JUST updated via SOTA from 18D to the newest 19A two days ago. Sure seems to me not to be a coincidence. Trying the repair procedure outlined earlier. Will post result in about 1 hour.
Hope pulling the fuses works for you but it didn't for me and a few others. Look for the bluish haze around the perimeter of the touchscreens because that will indicate a battery drain. Also look at the hazard button 30 minutes after shutting down the vehicle and if it's illuminated then you do have a battery drain problem. Best of luck!
Took delivery Sep 7 with software 18D, took it back to dealer first thing Sep 9 with black screen issue. Dealer updated to 19A. Black screen issue happened again this morning (Sep 18) and I took it back again. Hopefully 19B solves this issue for good.
In the same boat... Blank screens all weekend - Magically fixed themselves.
I finished the OTA upgrade on Thursday 20191107 and was appreciating the faster response on everything. Carplay was noticeably faster. Then...
Took my dog to the vet on Friday morning 20191108 and it was fine. Came back out to the car 10 minutes later, started the vehicle, and all the center screens were blank. I tried all the 6 steps on the suggested debugging list. I checked ALL the fuses just to be sure. I even pulled the negative battery terminal for 10 minutes. No change. On Saturday 20191109, made a Monday appointment with my nearest dealer. Screens were still blank all weekend.
This morning, Monday 2019111, I started the vehicle to take it to the dealer. Screens were still blank. (Good - I can replicate the problem for the dealer!) I was backing out 1/2way down my driveway and saw a flash on my right. The backup camera came on in the upper display screen. By the time I was in the street and switched to drive, it was warning me about distracted driving and to "please press here to continue".
Thank goodness I had taken pictures, or the dealer would not have believed me.
When I get the vehicle back, I'll post what they do / didn't do to add to the body of knowledge.
My center screens went blank - What was done about it
On Friday morning 11/8, i came out from taking my dog to the vet, started my i-pace, and... Why are my center display screens blank???
I tried the 6 point checklist. I pulled every fuse under the back seat and in the trunk. I even pulled the fuses in the load shedding module next to the fuse block in the trunk. Then I pulled the negative battery cable. All with no success.
I made an appointment with the Service center at Jaguar Land Rover Bellevue (They were excellent to work with, BTW) and got an appointment to have it looked at on 11/11.
On the morning of 11/11, I started my i-pace and the displays were still blank. (Good! I can show them the issue while its broken. But...) While backing out of my driveway there was a flash on the display. I looked and I had a backup camera again. By the time I finished backing out and put the car in drive, both displays were back to normal.
I still took it in and they flashed everything in sight as well as applying some minor service bulletins. I included the invoice below as well as pictures of the SW version numbers from the display after the service appointment.
I don't know if this will completely solve the problem, but I hope it does! I wanted to contribute my info to the body of knowledge on this issue. I will check back in a few weeks with any new information.
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