Blank screens radio won’t shut off - Jaguar I-Pace EV400 Forum
 7Likes
Reply
 
LinkBack Thread Tools
post #1 of 42 (permalink) Old 05-05-2019, 02:28 PM Thread Starter
Senior Member
 
Join Date: Sep 2018
Posts: 829
Blank screens radio won’t shut off

Suddenly this morning, after 8100 miles, my car decided to act up. Blank screens and the radio won’t shut off even after the car was parked and locked for more than an hour. All original software (I think 14.2/18C) from when I picked the car up in November.

Suggestions?
Dantrium is online now  
post #2 of 42 (permalink) Old 05-05-2019, 02:35 PM
Senior Member
 
Join Date: Jan 2019
Location: SF Bay Area
Posts: 130
Garage
Try using voice control to tell it to dial a phone number, but don't give it the entire phone number. That might wake the screen back up (the one time my screens didn't come to life that got them back)
CyberSlug is online now  
post #3 of 42 (permalink) Old 05-05-2019, 03:19 PM
Senior Member
 
McRat's Avatar
 
Join Date: May 2018
Location: Norco, California, USA
Posts: 1,318
Charge it to 100% and see if that fixes it?

Jaguar i-Pace FE Photon Red 20" wheels, "Leaper"
Two Chevrolet Volts in service
24.2 kW x 480v 3ph solar array self-installed.
McRat is offline  
Sponsored Links
Advertisement
 
post #4 of 42 (permalink) Old 05-05-2019, 03:47 PM Thread Starter
Senior Member
 
Join Date: Sep 2018
Posts: 829
Quote:
Originally Posted by CyberSlug View Post
Try using voice control to tell it to dial a phone number, but don't give it the entire phone number. That might wake the screen back up (the one time my screens didn't come to life that got them back)
The buttons on the left side of the steering wheel are not responsive.

My phone shows a CarPlay connection and I can make/receive phone calls without a problem. I can turn the AC on/off, but no temp/fan control.

I know I have read about pulling some fuses, but I cannot locate that thread here or on FB
Dantrium is online now  
post #5 of 42 (permalink) Old 05-05-2019, 04:08 PM Thread Starter
Senior Member
 
Join Date: Sep 2018
Posts: 829
Quote:
Originally Posted by McRat View Post
Charge it to 100% and see if that fixes it?
I’ll do that tonight. I did have it plugged in for 1.5 hours or so, locked with the keys stored as far away from the car as possible. No change. Annoying.
Dantrium is online now  
post #6 of 42 (permalink) Old 05-05-2019, 08:43 PM Thread Starter
Senior Member
 
Join Date: Sep 2018
Posts: 829
I found the post I was looking for.

https://www.i-paceforum.com/forum/19...ing-chart.html

Unfortunately it didn't help
Dantrium is online now  
post #7 of 42 (permalink) Old 05-06-2019, 09:11 AM
Senior Member
 
Join Date: Nov 2018
Location: Central Florida
Posts: 302
Quote:
Originally Posted by Dantrium View Post
I found the post I was looking for.

https://www.i-paceforum.com/forum/19...ing-chart.html

Unfortunately it didn't help
Outside of doing the hard reset with disconnecting the 12v Negative cable for 5 minutes, it sounds like you might want to visit the dealer.
Are you near enough where you can schedule the trip and have them apply the latest Infotainment update? Hopefully they do the full reset and apply the package and test out all the updated functions. A few folks are now on S19A and may have some feedback on issues outside of the Creep Mode not being saved.

2019 I-Pace EV400 SE
Firenze Red - Ebony/Ebony
Driver Assist Pack
Black Exterior Pack
20" 5 Spoke Style 5068 Gloss Black Wheels
plus a few extras
Sbingham60 is offline  
post #8 of 42 (permalink) Old 05-06-2019, 12:46 PM Thread Starter
Senior Member
 
Join Date: Sep 2018
Posts: 829
Quote:
Originally Posted by Sbingham60 View Post
Quote:
Originally Posted by Dantrium View Post
I found the post I was looking for.

https://www.i-paceforum.com/forum/19...ing-chart.html

Unfortunately it didn't help
Outside of doing the hard reset with disconnecting the 12v Negative cable for 5 minutes, it sounds like you might want to visit the dealer.
Are you near enough where you can schedule the trip and have them apply the latest Infotainment update? Hopefully they do the full reset and apply the package and test out all the updated functions. A few folks are now on S19A and may have some feedback on issues outside of the Creep Mode not being saved.
Closest dealer is ~250 miles away. Ironically I was scheduled to bring it back to where I bought it (~480 miles) to get several items fixed and all of the software updated. There was a new DC charger installed so I could make it with two 2 hour DC charging stops. A new charger, 180 miles from the dealer came on line in December. The morning I was to leave I wanted to confirm the chargers were working. Good thing I did, as that new charger has been off-line for nearly a month with no ETA on getting it fixed...5 days later the car takes a dump...I can still drive it fine, but cannot control the HVAC, radio, no backup camera, etc.

I disconnected the 12v battery yesterday, but only for a minute or so. I may need to try it again, leaving it disconnected for longer to see if it will reset.
Dantrium is online now  
post #9 of 42 (permalink) Old 05-06-2019, 01:02 PM
Senior Member
 
Join Date: Oct 2018
Posts: 702
I have no useful advice to offer just wanted to say sorry, sounds like a headache.
epirali is online now  
post #10 of 42 (permalink) Old 05-07-2019, 12:52 PM
Senior Member
 
bruintoo's Avatar
 
Join Date: Jun 2018
Location: California, USA
Posts: 414
My car was recently updated to version 19A of the infotainment software as well as the H193 Gateway Module Update. Maybe these two will help out with your blank screens. They had a bit of trouble updating from 18D to 19A so the technician sent out a technical assistance bulletin.
-Ben
bruintoo is online now  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Similar Threads
Thread Thread Starter Forum Replies Last Post
Blank Screens are back! Waltk Jaguar I-Pace EV Issues And Problems 21 03-31-2019 06:40 PM
Center Display Issues PGhiron Technical Discussion 67 01-06-2019 07:31 PM

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome