Infotainment issues almost immediately - Jaguar I-Pace EV400 Forum
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post #1 of 16 (permalink) Old 03-08-2019, 06:33 PM Thread Starter
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Infotainment issues almost immediately

Only 443 miles on the Odometer and I'm already at the service bay as we speak. the infotainment screen and climate control screens in the center stack both stopped working completely. No amount of turning off, turning on, locking, unlocking, charging, uncharging has resulted in them turning back on. so I basically have no media controls, No cameras, no backup camera, no climate controls, heated seats etc. On top of that the climate controls are blasting the heat on their own every time I start the car, so not only can you not control anything but it gets so hot in the car you have to roll the windows down just to drive it.

I am in San Diego and at the service department at this particular dealership is so backed up they said I can drop the car off today but they probably won't even look at it for two weeks, and they are all out of loaner cars, so I'm going to have to get some shity Enterprise rental car to drive while they let my car sit unused for two-plus weeks and I make a giant car payment to drive some crappy rental.

I also already have an open issue with support relating to the fact that are remote app does not work at all, none of the functionality of any of the screens will update properly or show the correct information. Jaguar corporate has contacted me and said that their text cannot even see our vehicle, so they think it's not even sending us a signal.

our experience thus far has been extremely disappointing in spite of the fact that the car is amazing in all other aspects, and really fun to drive. But these bugs are completely unacceptable and I am trying to figure out the best way to express my immense disappointment to Jaguar. I have also already started researching the lemon law in my state.
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post #2 of 16 (permalink) Old 03-08-2019, 06:38 PM
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Unplug anything plugged into a USB port.

Lock your car. Wait about 3 minutes.

Unlock your car, get in, put your seatbelt on.

Press the ON button for a full 2 seconds with the brake pedal pushed.

Now if the screen wakes, wait until the NAV comes on completely. That is the last item in the boot sequence. It boots:

Climate
Phone
Music
NAV
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post #3 of 16 (permalink) Old 03-09-2019, 10:19 AM
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billfan, your frustration is warranted, especially given lack of loaner and dealer wait time, but there are many of us that have had (almost) ZERO issues with the car, and I'm over 3000 mi now (just shy of 3 months). I feel guilty as I've had a loaner (another I-Pace FE) for three weeks only on account of a paint/trim issue that I initiated at purchase (not because of any problem with my I-Pace). I hope once resolved you can enjoy as expected. Unfortunately I think most dealers are ill-equipped to handle these software issues - I hope they're escalating to appropriate levels.
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post #4 of 16 (permalink) Old 03-10-2019, 04:48 PM
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I was waiting for an extended period in my vehicle. Car was off and enjoying the XM radio. Radio eventually turns off so I start the vehicle and let it run in ready mode. Eventually the message says to press the brake or the car will shut down to save the battery. I hold the brake until the message goes away. After another extended wait I turn the car off to walk about some. Getting still waiting 90 minutes.

.... After all this my generally trouble free car gives the blank screens and other mayhem for the next several starts. Coincidence? I think the engineers just did not consider all the out of "normal" usage. Problem persists until reboots a normal sequence a few times.
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post #5 of 16 (permalink) Old 03-11-2019, 11:12 AM
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Quote:
Originally Posted by billfan View Post
Only 443 miles on the Odometer and I'm already at the service bay as we speak. the infotainment screen and climate control screens in the center stack both stopped working completely. No amount of turning off, turning on, locking, unlocking, charging, uncharging has resulted in them turning back on. so I basically have no media controls, No cameras, no backup camera, no climate controls, heated seats etc. On top of that the climate controls are blasting the heat on their own every time I start the car, so not only can you not control anything but it gets so hot in the car you have to roll the windows down just to drive it.

I am in San Diego and at the service department at this particular dealership is so backed up they said I can drop the car off today but they probably won't even look at it for two weeks, and they are all out of loaner cars, so I'm going to have to get some shity Enterprise rental car to drive while they let my car sit unused for two-plus weeks and I make a giant car payment to drive some crappy rental.

I also already have an open issue with support relating to the fact that are remote app does not work at all, none of the functionality of any of the screens will update properly or show the correct information. Jaguar corporate has contacted me and said that their text cannot even see our vehicle, so they think it's not even sending us a signal.

our experience thus far has been extremely disappointing in spite of the fact that the car is amazing in all other aspects, and really fun to drive. But these bugs are completely unacceptable and I am trying to figure out the best way to express my immense disappointment to Jaguar. I have also already started researching the lemon law in my state.

Welcome to the club of "Screens frozen" ! The UK forum has this documented and is on its 29th page with over 23,000 views.
I have had my share of the same problem and had the car at the dealership for 21 day in the first month!
The screens have not frozen again but today it is back to the service bay for the following:
1. Drivers side view mirror stuck in the folded position on two separate occasions. Had to get off the highway, stop completely, get out and lock/unlock the car before the mirrors opened out. Really DANGEROUS TO DRIVE without your side mirrors, I learnt!
2. Battery does not charge to more than 195-205 mile range. My wife's round trip in 130 miles, and she gets terrible "range anxiety" on her return drive home as the battery is down to about 30 mile range when she is 50 miles from home!

If your car is inoperable and they do not give you an appropriate loaner, I would definitely expect JLR to pay for your month finance charges and pay for your rental. I am also very close to enacting the Lemon Law in NC. Please keep us posted.
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post #6 of 16 (permalink) Old 03-11-2019, 11:53 AM
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Well now I'm nervous, I'm in NC and am expecting my new HSE in just a few weeks...
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post #7 of 16 (permalink) Old 03-11-2019, 12:08 PM
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2. Battery does not charge to more than 195-205 mile range.
That seems quite reasonable actually. What has been her average fuel mileage? That range equals about 2.4 miles/kW, which is right in line with ‘normal’ unless she has 18 inch tires and is not using much for accessories and is keeping the speed below 55mph.
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post #8 of 16 (permalink) Old 03-11-2019, 12:37 PM
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Originally Posted by ejbritto View Post
...
2. Battery does not charge to more than 195-205 mile range. My wife's round trip in 130 miles, and she gets terrible "range anxiety" on her return drive home as the battery is down to about 30 mile range when she is 50 miles from home!

...
This needs a clarification. The battery does not charge in 'miles' it charges in kWh. How you decide to consume kWhs is a personal decision. You can empty the battery in 80 miles or 300 miles it's your decision.

The decision to drive 130 miles a day is also a personal one. I would make sure there are no firearms available, 'cause I'd suck the bbl if I had to drive 150 miles a day again. Although my drive was in heavy traffic and could take over 3h one way. But if she keeps it down 90 mph, she's going to make 130 miles if you have the precondition enabled.

Range anxiety is a real issue. I offered to give my wife the Jag and I would order another. No way. Her commute? 4 miles. Longest normal trip? 150 miles. Which I've personally proven to her is not a problem. I told her I could get her a 335 mile EV. Nope. She WILL drive the Chevrolet Volts though, and has put a lot miles on them. They have no anxiety. But her normal car is a CT6 Platinum which is really nice sedan with about 500 miles of freeway range. She doesn't use 1/2 the features or it's abilities. For comfy driving, it would be my second choice after the I-Pace.


I would guess they are going to get both the infotainment computer and the charging system fixed by the summer. Just a hunch from reading TOPix and what JLR is told now to address the problems.

Personally, I had several Black Screens of Doom, rogue NAV, stubborn recharging, and if somebody asked me to carry a live tissue sample 205 miles this AM, I'd take the Jag even when I have 6 other choices. It's been to the dealer for repair 3 times, only 1 time did I let them touch it. It had NO effect. The next day a Black Screen occurred because I had an I-Bone plugged in. An I-Bone is like an I-Phone, but you can't trust it. It will bone you when need it the most. I WOULD bring a second phone.

The biggest irritant for me on the I-Pace is the lack of OnStar. Second was the lack of a digital rearview. Other than that, I enjoy going for drives. I can just tell an employee to make a parts run or errands. But I do them myself because it's enjoyable, especially in the I-Pace.
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Last edited by McRat; 03-11-2019 at 12:44 PM.
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post #9 of 16 (permalink) Old 03-13-2019, 08:10 PM
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My thought on all of these screen issues is that people are used to getting in and going. Many newer cars have a delay where the nav and infotainment system is booting (even my wifes Honda does this). I had a few black screens early on because I was trying to drive the car without letting it get to at least the music part of the boot up. Once I started waiting for about 30 secs I never had another issue.

Is this annoying for a car that costs $90K? Absolutely! But this is such a small issue when considering the total package the car delivers. I dont regret my purchase at all...best car I have owned to date!
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post #10 of 16 (permalink) Old 03-14-2019, 01:51 AM
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There are a few threads on this since it's a common issue many on the forums here before you experience this few lucky ones haven't. I have been in three times for this for software upgrades and the last time to have the telematics control unit replaced. Since they replace the TCU my screens have been solid not completely bug free but pretty solid and haven't turned off at all. Ask your local dealers if they have dealt with this. Call around to see if one has experience with the issue. The dealer I went to, went to school on my car, 1st to be serviced at their dealership. You have a few dealer options for service in San Diego.

I have not read the entire thread so this is based on my experience. Good luck oh and I can tell you the lemon laws are on your side. The dealer brought it up and was ready to offer a replacement without me broaching subject. I preferred not to do that because rebates request and taxes were sent and didn't want to deal with paperwork to change out Vin and delay of getting new car.
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