Join Date: May 2019
Location: Montreal, Canada
Downloading map update
Every once and a while, while the map view on the main screen cycles through things it thinks I may be interested in (nearby charging stations, range map etc...), it lets me know that there is a map update available. When I click on it, I would expect it to download the map using the OTA feature this car is supposed to have but instead tells me to go to Jaguar.here.com (as opposed to the inControl web site). First of all, what is the point of having to create 2 accounts with Jaguar? The inCOntrol account and this, essentially identical, route planner account.
I downloaded the routeplanner app some time ago and created that second account. For some reason, I can't log into the web page version. Using my route planner email and password gives a "Couldn't sign in. Check email and password and try again" error. I tried resetting my password (and I had to update that on the mobile app) and that did not work. I tried registering in case it was a third account and got an account by that name exists error.
Has anyone successfully updated their maps, and does someone have a rational explanation behind the different accounts?